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Reviews of Hotel Indigo Athens University Area, an IHG Hotel

3.5 out of 5
Hotel Indigo Athens University Area, an IHG Hotel
500 College Avenue, Athens, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 463 out of 680 reviews" "
Rating 8 - Good. 144 out of 680 reviews" "
Rating 6 - Okay. 49 out of 680 reviews" "
Rating 4 - Poor. 10 out of 680 reviews" "
Rating 2 - Terrible. 14 out of 680 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ryan C on Apr 18, 2024
Thank You

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place
Stayed 1 night in Mar 2024
Response from Ryan on Apr 16, 2024
Thank you!

10/10 Excellent

Jeremy

Great stay
Stayed 1 night in Apr 2024
Response from Ryan on Apr 9, 2024
Thank You! We think you’re great!

10/10 Excellent

Terry

Stayed 1 night in Apr 2024
Response from Ryan on Apr 8, 2024
Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan C on Mar 10, 2024
Thank you!

8/10 Good

RICKY, KENNESAW

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind and accommodating, room very clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Ryan C on Feb 23, 2024
Thank you! We look forward to taking care of you again soon

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the style and decor of this hotel. Room was very posh and had all the amenities we needed. Friendly staff and easy parking
Stayed 1 night in Dec 2023
Response from Ryan on Feb 5, 2024
Thank you! We’re so glad you enjoyed your stay and indulged in all our amenities. We hope you will visit again soon

10/10 Excellent

Karla

Stayed 1 night in Feb 2024
Response from Ryan on Mar 25, 2024
Thank you!

10/10 Excellent

Ashlee

Stayed 2 nights in Jan 2024
Response from Ryan on Mar 25, 2024
Thank you!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan C on Jan 30, 2024
Thank you!

10/10 Excellent

Rita

Stayed 1 night in Jan 2024
Response from Ryan on Jan 23, 2024
Thank you!

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ryan C on Jan 15, 2024
Thank you!

8/10 Good

Nina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great check in clerk and hotel-filthy bathroom!
The hotel indigo is my favorite hotel chain. The buildings are always just the right amount of funky, and the check in clerk in Athens Georgia was just delightful. The room looked great upon check-in, however later in the evening, when we returned from dinner I discovered that there was dried human waste dripped down the outside of the toilet bowl. I then looked more closely at the bathroom and realized that the whole room was dirty. The corners of the room had hair and dirty gathered in them, there was significant dust on the surfaces. I would say the only clean area was the mirror and inside the shower. I did inform the check out clerk as I was leaving but she was on a phone call and did not seem concerned. I really hope that the quality of Indigo is not going the same way as other chains have in the past. It would be a shame!
Stayed 1 night in Jan 2024
Response from Ryan on Jan 9, 2024
Thank you for your review. We love having you as our guest. Thank you for pointing out key concerns regarding the cleanliness of your room. We have included our Rooms Director in these discussions so that we can correct them immediately. We look forward to your return.

10/10 Excellent

Melanie, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great shower. Good food at restaurant
Stayed 1 night in Jan 2024
Response from Ryan on Jan 9, 2024
Thank you! We look forward to taking care of you again

10/10 Excellent

Randy

Stayed 1 night in Jan 2024
Response from Ryan on Jan 28, 2024
Thank you!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and will be back!
Stayed 1 night in Dec 2023
Response from Ryan on Jan 1, 2024
Thank you! We hope to see you soon

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Ryan on Jan 23, 2024
Thank you!

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Ryan C on Dec 18, 2023
Thank you!

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hotel Indigo!
This hotel is beautiful, comfortable, well decorated and has great staff! 10/10
Stayed 1 night in Nov 2023
Response from Ryan C on Dec 18, 2023
We love you! Thank you for your review; we can't wait to make you smile all over again!

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Ryan on Jan 1, 2024
Thank you!

10/10 Excellent

Donald A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual Stay
We attend an annual Christmas event every year in Athens and Hotel Indigo is always our first choice of hotels to stay. The staff is always very helpful and the hotel rooms/lobby and restaurant are very clean.
Stayed 1 night in Dec 2023
Response from Ryan C on Dec 9, 2023
Thank you so much for spending the Holidays with us! We love being a special part of your festivities! We look forward to hosting your parties for years to come!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan C on Dec 9, 2023
Thank You

10/10 Excellent

Caity

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Ryan C on Dec 9, 2023
Thank You

10/10 Excellent

Jennifer, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan C on Dec 9, 2023
Thank You

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 9, 2023
Thank You!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ryan C on Dec 4, 2023
Thank you!

4/10 Poor

Archie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ryan on Nov 28, 2023
Thank you for your review. We hope you will stay again

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean premises, and great rooms with great amenities. Only complaint was that even though checkout wasn’t till 11, housekeeping came at 9:00 and woke me up
Stayed 1 night in Nov 2023
Response from Ryan C on Nov 24, 2023
Thank you! We are sorry to read about that alarming awakening. We will discuss this with our team so we can improve on your next experience

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indigo Athens Overnight
My daughter and I visited Athens last week to tour UGA and had a wonderful stay at your hotel! Your team met us with warmth, professionalism and gracious southern hospitality! From the phone call to confirm availability to check in to the lattes from the cafe in the morning we could not have been more pleased! Our room was perfect and the beds beyond comfortable! We'd like to specifically mention Broc and Valencia who made us feel so welcome! They are both tremendous assets to your Indigo Athens team! We will definitely be back!
Stayed 1 night in Nov 2023
Response from Ryan on Nov 22, 2023
Thank you so much! Our greatest assets are our caring and professional staff! We’re thrilled you had such a great stay and hope you’ll come back again! Welcome to our neighborhood!

6/10 Okay

Jessica

Stayed 1 night in Nov 2023
Response from Ryan on Nov 20, 2023
Thank you

6/10 Okay

Cara

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Housekeeping needs work
Well, at first glance the room looked good and smelled clean, however there was a lot of black mold in the shower as well as a used wet washcloth. But the worst was the underwear left behind on the floor. Front desk did not come to collect it until the 2nd request 3 hours after first pointing it out. That was disappointing as it was a good location and modern set up.
Stayed 1 night in Nov 2023
Response from Ryan C on Nov 12, 2023
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo ATHENS DOWNTOWN - UNIV AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the Hotel.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ryan C on Nov 8, 2023
Thank You!

8/10 Good

Mandisa

Stayed 1 night in Oct 2023
Response from Ryan on Nov 22, 2023
Thank you!

10/10 Excellent

KENNETH

Stayed 1 night in Oct 2023

10/10 Excellent

Don, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ryan C on Oct 28, 2023
Thank you!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ryan on Oct 21, 2023
Thank you!

2/10 Terrible

Don

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Hotel looked amazing but upon check in found that the television in room was not functional andvwas given a tech services number by the staff to call, sit on wait for an hour and try to resolve with tech support to no avail. The following day the shift manager fixed which was great given the expectation of service. Next night guests were out in the halls until 330 am yelling and screaming and when staff was alerted, it was dismissed and offending guests were abusive towards us reporting them due to their dustegard for others rest and sleep at that late hour. Worst experience we've had at any hotel and sad given the price and expectations of decent service. Avoid if you can and we will never visit the chain again after the experiences.
Stayed 2 nights in Oct 2023
Response from Ryan C on Oct 16, 2023
Thank you for your review. We’re sorry to read that you had a negative experience. We’re constantly working to improve our service, and we consider your feedback to be incredibly valuable.

8/10 Good

wendy

Stayed 1 night in Oct 2023
Response from Ryan C on Nov 5, 2023
Thank you!

10/10 Excellent

China, Lawrenceville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, walkable and clean
Stayed 3 nights in Oct 2023
Response from Ryan C on Oct 16, 2023
Thank you for your review! We hope to see you again soon!

8/10 Good

K

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/8 At 250p to check in I was told by Amber a text would be sent as soon as rooms were available. The text was never sent 8/10. I saw people checking in getting rooms. When I asked, they had no idea why we did not get a text. I never got one but my son got one on his room being available the next morning. There was no record of 1 dog. They said info does not always come through from Expedia. Im thankful we atleast got rooms on the same floor. The bed was great! Everyone was very nice and professional which helped an ify checkin. Overall the stay was good.
Stayed 3 nights in Oct 2023
Response from Ryan on Oct 11, 2023
Thank you for your review! We’re so glad you and your family had a wonderful stay! We love it when our furriest four-legged guests come to visit too!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ryan C on Oct 7, 2023
Thank You!

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Ryan C on Oct 8, 2023
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite!
Definitely would stay here again. Walking distance to downtown shops and restaurants as well as the Classic Center. Hotel has a bar / restuarant with good food and excellent service. Bed was amazing ly comfortable and staff was top notch.
Stayed 2 nights in Sep 2023
Response from Ryan C on Oct 7, 2023
Thank you for saying so! Our neighborhood has so many things for you to see and do (and eat!) we love that you had such an enjoyable stay! Drop by any time!

8/10 Good

Jamie

Stayed 1 night in Sep 2023
Response from Ryan C on Sep 26, 2023
Thank You

2/10 Terrible

Callie

Stayed 1 night in Sep 2023
Response from Ryan C on Oct 7, 2023
Thank you for your review. We hope we can improve upon your next stay

10/10 Excellent

Julie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!!
Stayed 2 nights in Sep 2023
Response from Ryan C on Sep 11, 2023
Thank you!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from Ryan on Sep 8, 2023
Thank you!

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times and it’s my favorite hotel in Athens! It’s beautifully designed, extremely clean and the staff is always nice. I also love that it’s pet-friendly so I can bring my dog with me.
Stayed 1 night in Sep 2023
Response from Ryan C on Sep 5, 2023
Thank you! We love our four-legged guests! Thank you for letting us meet the whole family!

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Ryan C on Sep 5, 2023
Thank you!

6/10 Okay

Stefanie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Alarm
The hotel was beautiful. Very convenient to have the bar and food menu available during our stay. Room was very nice and clean. Be frustrating part was that we were planning on sleeping in and the clock alarm in the room went off at 6:00 a.m.!!! I could not fall back to sleep so that was frustrating. I did complain to the front desk staff. I did get back a nice email but basically they just offered 15% off a future night at the hotel. This really put a damper on our two-day trip to Athens since we were looking for rest and relaxation and not waking up so early.
Stayed 1 night in Aug 2023
Response from Ryan C on Aug 29, 2023
Thank you for your review