Should have received Full Refund
Posted Aug 29, 2016
Late checkin, last room, bleach smell, 6 gnats, 1 fly. Housekeeping said "I'll take care of it" but then the ants appeared. I left. Only one-half refund received, should have been full.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
We take very seriously Customer satisfaction for each customer and would never compromise under any circumstances.We are performing month pest control service. Due to this ant issue, we have performed service again.We appreciate your feedback and hope we can have the opportunity to welcome you back as a valued guest in the future.