Nice hotel, but could be better!
Posted Jan 5, 2017
Initially, I was thinking this would be a great place to stay because I stay at Melía International Hotels whenever I travel abroad. This experience was definitely different and its possible because it isn't all inclusive such as the other Melía hotels I have stayed at. First and foremost, this hotel does not provide proactive anticipatory service. You pretty much have to ask for everything you need. For example, A room with three people should automatically be provided enough towels for three people, the iron and ironing board was consistently removed from the room and we had to keep asking them to bring it back, they pretty much offered no assistance or recommendation for places to eat, and just overall some of the staff were not as friendly or welcoming as I would have liked. One morning I went down to the reception desk and I was wondering where I could get breakfast or doughnuts and the gentlemen told me everything was closed. it was 7:00 am! I immediately walked one or two blocks and a bakery was open with breakfast items and doughnuts! The food is not that great at this hotel and its not in the best neighborhood with the best view of anything! Overall, its a good hotel but not a great hotel!