Ratings based on 376 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

What you would expect from Novotel

Posted Nov 16, 2016
Pros: The barman was very good and I'm sure he put twice the quantities of everything in my Mojito, which I wasn't complaining about.
Cons: The 'English Breakfast' food wasn't great - a bit sloppy and fatty, seemed like an afterthought. Though the pastries and bread selection was excellent
Location: Head 10 mins from the hotel to the bohemian Exarchia neighbourhood, walk up to the top of Pedion Areos park and enjoy the best view in town.
The hotel is well presented, with helpful staff and a modern, up to date lobby area, a good bar and restaurant area. The room was exactly what you would expect from Novotel; nowt flash but clean and comfortable. It's within walking distance of many of the city's sights, though the walk to the city centre isn't the most relaxing. The area between the hotel and city centre is extremely run-down, with barely any pavements or pedestrian crossings so you end up walking on the road half the time and running across roads to avoid being hit by mopeds or taxis. The hotel itself is in a 'rustic' neighbourhood, to be polite. The area around the hotel seemed quiet most nights but we were told by our taxi driver to avoid the area around Omonia Square after dark, which falls roughly half way between the hotel and the city centre. I would recommend walking the 5 or 6 minutes to Larissa Station and catching a Metro to where you want to go, especially after dark. The metro is excellent and stations are clean and tidy. We got a 5-day unlimited pass for 9 euros, which was excellent value.
Comment from Hotel Management
Dec 4, 2016 by Dafni Solanaki, Hotel Management
Dear Paul, We would like to thank you for your preference at the Novotel Athens hotel. We were pleased to read your review and we're delighted to learn you enjoyed in general the hotel's services. We look forward welcoming you again during your next trip in Athens. Sincerely, E. Tzikas, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal for short stay

Posted Oct 10, 2016
Pros: The Breakfast
Cons: Difficult to find by car! Not in a particularly nice area
Location: Acropolis museums markets all good avoid the metro unless you wish to be squashed and robbed!!
Excellent Breakfast however meals in the roof top restaurant were cold uninteresting and expensive overall very disappointing although the view was good. Bar staff not very helpful and thin on the ground.
Comment from Hotel Management
Nov 1, 2016 by Dafni Solanaki, Hotel Management
Dear Hotel Guest, We thank you for having taken the time to share your feedback further your stay at the Novotel Athens hotel. We consider your remarks since we always improve our services to offer the best of us to our clients. We look forward welcoming you again at the Novotel Athens hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, UK

Good On The Outside

Posted Sep 10, 2016
Pros: The staff were very helpful (check-in and waiting staff)
Cons: Cleanliness. I'm not fussy or squeamish, but clean sheets and cutlery are basics that should be done right.
Location: I chose a central location to be close to the business I was visiting, and did no sightseeing.
My flight was delayed by several hours and I checked in at 4.30 am. I had rung the hotel from the airport to warn them, and they acknowledged this when I checked in. The hotel was quiet, room facilities good for the price point, wi-fi free and quick. My niggles were that there was a small stain on the under-sheet (I slept on the other side) and there was no soap, (I used the shower gel). Breakfast had a very good selection, but I had come down near the end of service and there were no clean tables, and I would say that 50% of the cutlery was not properly clean. Check out was a breeze.
Comment from Hotel Management
Sep 13, 2016 by Dafni Solanaki, Hotel Management
Dear Stephen, We thank you for having taken the time to share your feedback further your stay at the Novotel Athens hotel. We consider your remarks and we thank you for having mentioned them. We will keep a closer look in order to improve and offer entire satisfaction to our guests. We look forward welcoming you again at the Novotel Athens hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Athens

Good design, Sloppy maintainence for a chain hotel

Posted Sep 3, 2016
Great design good use of space and storage, fun pool Both daughter and me snagged our clothes by jagged solder on child bed. no towel rack in bathroom to dry towels for reuse teacup left by bed by cleaning team frozen pizza by poolside for $14
Comment from Hotel Management
Sep 9, 2016 by Dafni Solanaki, Hotel Management
Dear Dar, We thank you for having taken the time to share your feedback further your stay at the Novotel Athens hotel. We consider your remarks since we always improve our services to offer the best of us to our clients. We look forward welcoming you again at the Novotel Athens hotel in the future.
3 out of 5
by A verified traveler

Average Hotel

Posted Aug 23, 2016
The hotel's location is not that great. The staff were polite and friendly, however the room was average. The swimming pool was freezing; it opened at 9am and shut at 6:30pm,which didn't make sense if you were visiting Athens and got back after 7pm and wanted a nice swim to cool down.
Comment from Hotel Management
Aug 30, 2016 by Dafni Solanaki, Hotel Management
Dear Hotel Guest, We consider your remarks since we always improve our services to offer the best of us to our clients. We look forward welcoming you again at the Novotel Athens hotel in the future. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Canada

Central location. Only a 5 min walk to the metro.

Posted Aug 11, 2016
Great hotel! The only complaint I would have was in the morning we had an early flight and had to take a taxi. We inquired the night before about the cost of our taxi and was quoted about 40 euros. Then when our taxi arrived I asked to double check and he said it was 59 euros. I then went to the front desk to inquire and the man working the late shift was very rude. He said I never told you 40 euros and was very abrupt. He then spoke Greek to the taxi driver and they were talking back and forth. We had to take this taxi as it was so early. The night front lobby attendant definitely left a bad taste in our mouths about the lack of customer service and the rudeness that existed. Not impressed.
Comment from Hotel Management
Aug 29, 2016 by Dafni Solanaki, Hotel Management
Dear Cory, We thank you for having taken the time to share your feedback further your stay at the Novotel Athens hotel. We consider your remarks and we thank you for having mentioned them. We will keep a closer look in order to improve and offer entire satisfaction to our guests. We look forward welcoming you again at the Novotel Athens hotel in the future. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Nice, clean hotel. Great location.

Posted Aug 7, 2016
Overall, a good choice. Breakfast buffet is nice, rooms clean and comfy albeit on the small side. Pool is much smaller than advertised and would benefit from a lifeguard. Would stay there again
Comment from Hotel Management
Aug 30, 2016 by Dafni Solanaki, Hotel Management
Dear Clark, Thank you for your feedback further to your stay at the Novotel Athenes hotel. We hope to have the pleasure to welcome you again! Sincerely.
4 out of 5
by A verified traveler from London

Nice hotel in a not so nice area.

Posted Aug 2, 2016
Pros: The staff were helpful and the decor was good.
Cons: Apart from the fresh orange juice the breakfast was just ok.
Location: I like to walk around a place so I found this hotel a bit too far away from the main touristy places.
My 9 year old son and I arrived from a beach resort by taxi and stayed for 2 nights. Check-in was quick. The room was comfortable and clean. We wanted to see the tourist sites on foot and by bus and the staff were helpful with that. After we had explored the sites we got lost on the way back to the hotel and didn't feel safe walking in the area at night. We are from London so are used to city grime and unsavoury characters being around. Perhaps the high number of derelict buildings, empty lots, drugged or alcoholic characters wandering around or shouting in the street added an unpleasant feeling to that evening. In my younger days this would have been fine but with a child, not so good. It is a very nice hotel though. We had the best service after check-out when I realised I had left my phone in the room and spent a few anxious hours thinking it was lost forever but when we returned to pick up our luggage from their secure storage it has been found by the staff and returned to me. I would stay with Novotel again but not at this location.
Comment from Hotel Management
Aug 29, 2016 by Dafni, Hotel Management
Dear jennyknitting, Thank you for your feedback further to your stay at the Novotel Athenes hotel. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Great choice.

Posted Jun 25, 2016
Great hotel, great staff, great buffet. Near metro so easy access to major sites. Only caveat is the neighbourhood which is not the cleanest although very safe and typical Athens. Near Carefour grocery store. Great pool with wonderful view. Our 3rd stay and our 1st choice in Athens. Family friendly, pool toy for kids. Recommend highly.
Comment from Hotel Management
Jul 20, 2016 by Dafni, Hotel Management
Dear Cyndee, Thank you for your positive feedback! We look forward welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, lovely roof top bar and pool

Posted Jun 8, 2016
Pros: Great room, roof top bar and restaurant and pool. Friendly staff. Excellent breakfast.
Cons: Nothing.
Location: Location isn't great. The nearest metro is about 10 minutes walk. The surrounding streets can be a bit rough.
Excellent hotel and staff. Only downside is the location which can be a little rough but we experienced no problems. Short taxi ride to all the major attractions.
Comment from Hotel Management
Jul 20, 2016 by Dafni, Hotel Management
Dear Hotel Guest, We would like to thank you for having shared your feedback with us! We look forward welcoming you again.