Good Location near the city centre,
Posted Dec 21, 2016 on Hotels
The hotel is new listed ,in fact the hotel's management was in rush/hurry to start operate the hotel BECAUSE IT IS NOTREADY YET. on check in, I asked about Sauna, reception informed me it is open in the morning, I came in the morning, they said it will be ready day after tomorrow, I asked them after tomorrow , they said " sorry it is not ready yet", then the front deck manager offered me a drink as compensation.
The staff is helpful & nice, breakfast is good, it is expensive comparing to other hotels in same area, bar expensive, restaurant also expensive.
Comment from Hotel Management
Mar 16, 2017
We appreciate you taking the time to provide us with your feedback regarding your stay.
We are glad that you found our staff attentive and that you liked our breakfast buffet.
On the other hand we apologize that several things throughout your stay did not meet your expectations.
As far as your comments about our overpriced facilities, we would like to let you know that the prices are decided taking in mind other hotels in the same 5 star category as ours as well as the standards of service we offer. If we have not met your expectations we sincerely apologize.
We do hope you give us another chance as since your stay we have improved our services.