Breakfast, lunch, dinner served; southern cuisine

Reviews of Atlanta Marriott Buckhead Hotel & Conference Center

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 440 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 105 out of 1001 reviews" "
Rating 2 - Terrible. 121 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nahid

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, the staff was very friendly
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
Dear Nahid, We are thrilled that you recognized our efforts to provide excellent customer service. Thank you for choosing our business and we look forward to serving you again. Best, Joe Jones, GM

6/10 Okay

Ericka

Liked: Staff & service
The staff and food were great, the hotel is old & needs to be updated.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Ericka,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Joe JonesGeneral Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Greqt staff
Stayed 5 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Robert, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Joe Jones, GM

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Tommy, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Joe Jones, GM

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Hong, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Joe Jones, GM

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
We had a great stay staff was wonderful
Stayed 3 nights in Mar 2024
Response from GM on Mar 31, 2024
Dear James, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Joe Jones, GM

6/10 Okay

Cristina Solis

Business traveler
Liked: Cleanliness, amenities
The hotel is fine. Typical Mariott in a good location. However, do not accept a room in the first floor. I was given a room in the first floor next to the staff room and the elevators. It was extremely loud at ALL hours, both from staff and other guests. Sometimes, the staff would play loud music while going down the hall tending the rooms. Also, there were multiple times it smelled like someone was smoking weed around the the room. Very unfortunate situation. If it wasn’t for the location of the room, I would say, it’s a good place to stay at.
Stayed 3 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear Cristina Solis, Thank you for choosing to stay with us and for your time providing a review. Your comfort is our absolute highest priority, and I regret that we left you less than completely satisfied. Your feedback is appreciated and will be reviewed by our team as we continually monitor and strive to enhance our guest experience. We hope to have another opportunity to provide a comfortable and enjoyable stay. Sincerely, Joe Jones GM

8/10 Good

Kevin D.

Stayed 2 nights in Mar 2024

10/10 Excellent

Lexis

Stayed 1 night in Mar 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Don, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Joe JonesGM

4/10 Poor

Brett

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tv would not come off of mute. Tv only in Spanish not able to change. Room smelled like mildew.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Brett, We are sincerely sorry to hear that you experienced issues with your Tv and that an odor was detected. Thank you for your time in reviewing our hotel and for choosing while visiting our area. We hope to see you again and to provide the exceptional experience you deserve. Sincerely, Joe Jones GM

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear CYNTHIA, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Joe Jones, GM

10/10 Excellent

MARNIE

Liked: Cleanliness, staff & service, property conditions & facilities
very nice staff. please try to get a coffee shop
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Dear MARNIE, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Joe Jones GM

8/10 Good

Dax

Stayed 1 night in Mar 2024

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate. The staff was very friendly:
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Sadie, Offering immaculate accommodations and very friendly service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Joe Jones GM

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in proximity to Lenox Mall.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Ronald, Thank you for choosing to stay with us. We're delighted to hear that you enjoyed our convenient location and had a pleasant experience. We appreciate your feedback and hope to welcome you back soon! Best, Joe Jones General Manager

2/10 Terrible

Chris

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t try ordering room service. You will have to call 3 times just to get it, the second day we waited over an hour for pancakes and a fruit cup. There was also an undisclosed parking fee. The facility’s are run down for the price. Lobby was freezing, we had better luck outside when we checked in. Overall a very poor experience
Stayed 3 nights in Jan 2024
Response from GM on Jan 22, 2024
Dear Chris, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to our area. Sincerely, Joe Jones General Manager

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Albert, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Joe Jones GM

4/10 Poor

Emmanuel

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Emmanuel,Thank you for choosing us. I am sorry to hear that your stay was not enjoyable and I apologize for any issues you may have experienced while you were our valued guest. Our goal is to meet and exceed your expectations, and it is clear that we fell short. We hope to have the opportunity to make it up to you on a future visit.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear William, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Joe Jones GM

6/10 Okay

Nicholas

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Dear Nicholas,Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon.Sincerely,Joe JonesGeneral Manager

6/10 Okay

Keith

Good for the price, but not up to Marriott par!
Considering its location and the idea that it presents itself for conferences and large meetings, etc., the attention to detail for repair/maintenance is not typical of a Marriott-named hotel. It was clean enough, but our room had a cracked vanity sink in the bathroom, poor drainage in the vanity sink, the bathtub had remnants of an anti-slip surface that is long gone, the grout was in need of attention (not awful, just not becoming of a Marriott), there's a giant hole in the wall where the toilet plumbing goes in and the room refrigerator was not in the best of condition. The bed was comfortable and clean and the furniture in the room was all fine. We might have liked to order room service at one point, but there's zero information in the room or online as to what they have to offer, etc., so we went out, instead. For the price that we got through Hotels.com, it was certainly acceptable - just again, not very becoming of the Marriott name.
Stayed 3 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Keith,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

Ademola

Stayed 2 nights in Dec 2023

4/10 Poor

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 31, 2024
Dear Scott, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Joe Jones GM

10/10 Excellent

LISA

Stayed 1 night in Dec 2023

2/10 Terrible

Mckenna

Stayed 3 nights in Dec 2023
Response from GM on Dec 23, 2023
Dear Mckenna,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret that we let you down. We value your business and hope for the chance to provide an improved experience during your next visit.Sincerely,Joe JonesGeneral Manager

6/10 Okay

Manolito

Liked: Cleanliness
Disliked: Staff & service
Property is in a nice location near the mall. Front desk staff at check in did not honor the room type that I requested and paid for. I did check in about 45 mins before the check in time of 4pm but I find it hard to believe that there were no King bed rooms available with less than 1 hour before check in with a property this size. No other resolution or compensation was provided by staff. Furniture in the room (428) was also broken - cabinet under TV had broken doors.
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Manolito,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that your accommodations were not met with our high-quality care. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Joe JonesGeneral Manager

8/10 Good

Mikita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The only thing I did not like was the bait and switch. I paid for a king room. They gave me a double instead. Also, I thought my room would come with a balcony, due to the pictures for the king that I thought I was getting. I was disappointed with this:(
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Mikita,We are sincerely sorry that you were disappointed with the room type to which you were assigned and that your accommodations did not include a balcony. We aim to exceed in every facet so I regret we did not meet our goal. We value your feedback and hope to host you again for a more comfortable stay.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Brian,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Joe JonesGeneral Manager

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skipper274
Hotel is very nice. Good location. Very close to the Marta to go visit downtown. Lots of food choices and a mall nearby. Easy access for parking.
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear john,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Joe JonesGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Ezra

Stayed 2 nights in Dec 2023
Response from GM on Dec 7, 2023
Dear Ezra,We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Sincerely,Joe JonesGeneral Manager

6/10 Okay

Taylor Marie

Traveled with group
Disliked: Cleanliness, staff & service
they only cleaned my room once out of all the nights I stayed there
Stayed 3 nights in Dec 2023
Response from GM on Dec 5, 2023
Dear Taylor Marie,We are sincerely sorry that our housekeeping procedures did not meet your expectations and negatively impacted your stay. We appreciate you choosing us and hope to host you again for a more favorable impression.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service
Everything is great but parking a bit overpriced
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Jesus,Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again.Best,Joe JonesGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 7, 2023
Dear Kenneth,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Joe JonesGeneral Manager

8/10 Good

Mitzi

Liked: Cleanliness, staff & service, room comfort
2023 SEC Championship Stay
Love the location, check-in was great, staff friendly and knowledgeable, bed was super comfortable, but building could use some upgrades!!! Additionally, there was a homeless man sleeping in one of the chairs in the elevator on our floor when we were leaving on Sunday morning.
Stayed 2 nights in Dec 2023
Response from GM on Dec 5, 2023
Dear Mitzi,Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return.Best,Joe JonesGeneral Manager

10/10 Excellent

erika jennifer, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Tareisha

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
NICE STAY, BUT BAD CHOICE IN HOTEL
The stay was wonderful, but I didn't know that I had to have a physical debit or credit card to check in, once I did it off KLARNA. So I had to use my regular debit card to check in. Check into the room, I was giving a double beds, when my itinerary clearly said Deluxe King Bed. Got a king one, but wasn't deluxe at all. The refrigerator didn't work in neither rooms whether it was a double beds or king. In the middle of the night, my partner couldn't sleep because of the commotion going on outside the room. Overall it's a nice hotel. I just won't book her anymore.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Tareisha,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that your comfort was interrupted by noise pollution. We strive to provide every guest with a wonderful stay, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

Juan

Stayed 2 nights in Nov 2023

8/10 Good

Rossangela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Staff were nice and helpful. Having the VIP room was definitely a plus and the location was quite but close to everything
Stayed 3 nights in Oct 2023
Response from GM on Nov 28, 2023
Dear Rossangela,What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Marriott. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,Joe JonesGeneral Manager

10/10 Excellent

Ted

Stayed 2 nights in Nov 2023

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear Shelby,We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best,Joe JonesGeneral Manager

2/10 Terrible

Robin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Nov 18, 2023
Dear Robin,It was a pleasure to host you, and we extend our apologies if your visit did not meet your expectations. We value you as our guest and sincerely hope to have the opportunity to provide an exceptional experience in the future.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

Dolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Staff were very friendly! Nice hotel- cozy, comfortable rooms with a balcony! Great location!
Stayed 1 night in Nov 2023
Response from GM on Nov 17, 2023
Dear Dolyn,Thank you for making our day with your review! Your positive feedback serves as encouragement to our associates, who genuinely care about every aspect of your stay. I look forward to sharing your compliments regarding our warm hospitality and the comfort you experienced while staying with us! On behalf of the entire team, thank you for choosing us, and please visit again soon.Best,Joe JonesGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Taylor

Stayed 2 nights in Nov 2023
Response from GM on Nov 7, 2023
Dear Taylor,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for the issues you experienced and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Joe JonesGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this hotel. Gorgeous room, friendly customer service, easy parking, and located across from a shopping center. I’ll be back !
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Dear James,This is what we LOVE to hear; thank you for making our day! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! It was a pleasure to host you, and we can't wait to welcome you again.Best,Joe JonesGeneral Manager

8/10 Good

Keir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 30, 2023
Dear Keir,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Joe JonesGeneral Manager