When I arrived at the hotel I was greeted by the front desk manager immediately with a kind and friendly welcome. Check-in was smooth, When I went into the room was overheated so I turned on the a/c which the A/C compressor wasn’t coming on then the a/c cut off completely. I called the front desk and told them what was going on, the front desk manager came up to check the A/C and he confirmed it wasn't working, he relocated our room right next door and brought the keys up, and also check the A/c before we went in. His customer was beyond great. The room was clean with a few spots not clean which shows in the pictures. The next day I called for clean towels and I was told a housekeeper would bring them up. Waited 40 minutes and I couldn’t shower because there were no washcloths and I didn’t have clean towels. I finally went downstairs to the front desks and a heavyset guy came out I asked him for towels and wash clothes and he said he was going have a housekeeper bring them which once again never arrived, finally went back downstairs and he told me they were out of wash clothes and then gave me two towels, his service was a completely 360 from the front desk manager!