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Reviews of Sonesta Simply Suites Atlanta Gwinnett Place

2.5 out of 5
Sonesta Simply Suites Atlanta Gwinnett Place
3665 Shackleford Road, Duluth, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 238 out of 440 reviews" "
Rating 8 - Good. 120 out of 440 reviews" "
Rating 6 - Okay. 39 out of 440 reviews" "
Rating 4 - Poor. 15 out of 440 reviews" "
Rating 2 - Terrible. 28 out of 440 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

AUDRA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zury is absolutely AWESOME! The customer service i get there everytime is incredible!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Audra, we are thrilled to hear about your excellent experiences at Sonesta Simply Suites Atlanta Gwinnett Place. It's fantastic that Zury has continuously exceeded your expectations with top-notch service! We're eager to welcome you back soon for another unforgettable stay.

10/10 Excellent

Morris, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, strategic area and friendly staffs
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Morris, we're thrilled that you had a pleasant stay at Sonesta Simply Suites Atlanta Gwinnett Place. It's wonderful to know that you valued our prime location and the warm reception from our team members. Looking forward to welcoming you back in the future.

6/10 Okay

Michelle

Disliked: Property conditions & facilities
I had to pay to park
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Michelle, we understand that incurring unexpected costs such as parking can be inconvenient. Our aim is to provide clear communication about any additional charges. We appreciate your feedback and will take it under advisement for future enhancement. We hope to host you another time where we can meet and possibly exceed your expectations.

4/10 Poor

Shen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk was nice, while the facilities were not working very well, like microwave wasn’t working
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 17, 2024
Shen, thank you for mentioning our friendly front desk service. We're disappointed to hear about the issues you experienced with some amenities. We constantly strive to maintain all our facilities in the best possible condition. Your feedback is valuable in helping us improve our services. We sincerely hope for another chance to provide you with a more satisfying stay in the future.

8/10 Good

Ericka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Ericka, it's fantastic to hear that your stay at Sonesta Simply Suites Atlanta Gwinnett Place met your expectations. We take pride in our commitment to providing excellent service and we're thrilled you experienced this. Looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Michael, thank you for sharing your experience at Sonesta Simply Suites Atlanta Gwinnett Place. We're delighted to know that everything met your expectations during your stay. Looking forward to having you as a guest again in the future.

10/10 Excellent

Ericka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the cleanliness. It was perfect and i will be staying again!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Ericka, it's wonderful to hear that you enjoyed your stay at the Sonesta Simply Suites Atlanta Gwinnett Place. We take pride in maintaining our rooms to the highest standards, and your comments truly validate our team's efforts. We look forward to your next visit!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly the hotel was super clean and it felt like home the entire week we stayed it was like being in our own living room plenty of options to eat and stay busy in the area our suite had everything we needed for our trip we will definitely be staying again
Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Robert, it's fantastic to hear you had such an enjoyable experience at Sonesta Simply Suites Atlanta Gwinnett Place! We're glad that our friendly team members, pristine accommodations, and home-like atmosphere made your week-long stay feel comfortable. More so, the area certainly has many options for dining and activities, and we're thrilled you found the in-suite amenities met all your travel needs. Looking forward to welcoming you back on your next trip!

10/10 Excellent

AUDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a big fan of Sonesta properties but this particular one are suites. Very nice. Well maintained.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Audra, it's fantastic to know you're a big fan of Sonesta Simply Suites Atlanta Gwinnett Place. We're thrilled you found our suites well-maintained and pleasing to your standards. Your kind words are greatly appreciated and we hope to welcome you back soon.

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was always kept clean and smelled good. The staff was very friendly.
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Robin, we're thrilled to hear your stay at Sonesta Simply Suites Atlanta Gwinnett Place was enjoyable. Noting the cleanliness and pleasant aroma is such great feedback, and the friendliness of our team members surely adds to the charm of our hotel. Thank you for choosing us for your accommodations in Atlanta.

2/10 Terrible

Eugene

Disliked: Cleanliness, amenities, property conditions & facilities
Would never stay here again, whole place smells of cigarettes and not the most safe place to be.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Eugene, it's disappointing to read your experience did not meet your expectations. The issues related to odor and your sense of security are not typical of the experiences we strive to offer our guests. Rest assured, we take such feedback very seriously and we are committed to improving for the satisfaction of all our future guests.

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, rooms are so nice and cozy,quiet and just a pleasant experience.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Rena, thank you for choosing Sonesta Simply Suites Atlanta Gwinnett Place and sharing your thoughts. We're thrilled to hear you enjoyed your stay, appreciating the comfort and pleasant ambiance of our rooms. We strive to provide a tranquil experience and it's wonderful this reflected during your visit. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Sabine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 20, 2024
Sabine, it's wonderful to see your perfect rating for Sonesta Simply Suites Atlanta Gwinnett Place. We trust that your stay met or exceeded your expectations, and we look forward to welcoming you back in the future. Safe travels until then.

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a great experience
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Maria, we're thrilled to hear you had a wonderful experience at Sonesta Simply Suites Atlanta Gwinnett Place. We strive to ensure each guest enjoys their time with us and it's rewarding to know we achieved that. Thank you for your Expedia review, we are looking forward to welcoming you back soon.

10/10 Excellent

April, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the nicest people I have ever met. I had a single mom weekend get away and got absolutely wasted. The staff helped me door dash food made sure my outfit was good enough to go out in and made sure I was good. I have never experienced such amazing people from Atlanta in my life!!! I will definitely be staying here again on my next "get away from my dang kids" weekend....
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
April, thank you so much for your glowing review! It's wonderful to hear how our team members at Sonesta Simply Suites Atlanta Gwinnett Place contributed meaningfully to your memorable weekend getaway. We're thrilled you found the hospitality of our colleagues to be exceptional and look forward to your return visit during your next 'me-time' weekend. Safe travels until then.

8/10 Good

Melissa A, Outing

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Melissa, thank you for choosing Sonesta Simply Suites Atlanta Gwinnett Place and providing your feedback. We're delighted to know you had a good stay. We aspire to create wonderful experiences for our guests and hope to welcome you back soon.

6/10 Okay

THI

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything is okay, but only the noise from upstairs that I couldn’t stop complaining. I can hear every their steps, and they bothered me around midnight till 2-3 am. Staffs can’t do anything for help
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
It's regrettable to hear about the disturbances you experienced during your stay. We wish your experience had been more peaceful. Rest assured, we are always looking for ways to improve guest comfort. Furthermore, our team members strive to aid guests in all situations. We appreciate your understanding, and hope for a chance to provide a better stay in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind workers, and nice accomidating rooms.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Robert, it's heartening to hear your kind words about Sonesta Simply Suites Atlanta Gwinnett Place. We are pleased to know our dedicated team members and thoughtfully arranged rooms struck a positive chord with you. We eagerly anticipate your next stay with us. Thank you for choosing Sonesta!

8/10 Good

James Adekunle

Liked: Cleanliness, staff & service
There is need to improve on the cleanliness of the rugs/carpet along the passage on the floors. Sometimes they have bad odour/smell.
Stayed 22 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
James, we appreciate your feedback about your recent stay at Sonesta Simply Suites Atlanta Gwinnett Place. We're always aiming to maintain a fresh and spotless environment for our guests and be assured your comments on the corridor carpets have been noted and shared with our housekeeping team to address in a timely manner. Thank you for choosing us and we hope to welcome you back for an even better experience.

8/10 Good

Tierney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Jan 13, 2024
Thank you for the great rating, Tierney!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Simply Suites Atlanta Gwinnett Place. We'd like to share an even better experience with you soon.

8/10 Good

Chava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Chava, thank you for your rating of Sonesta Simply Suites Atlanta Gwinnett Place. We're glad you enjoyed your stay, and we hope you'll choose to stay with us again on your next visit to the area.

10/10 Excellent

Ava

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for her birthday and it was a nice room for a good price. Very spacious and it had a stove, full fridge, and microwave. It was surrounded by stores, malls, and restaurants. The only thing I didn’t like was the thermostat because it was confusing. We couldn’t figure out how to get the heat to work at all and some of the buttons on the remote didn’t work. Other than that, great stay! We’ll be staying here again.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Ava, we're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Atlanta Gwinnett Place for such a special occasion. The room's features and the convenience of our location added value to your stay. We understand that operating the thermostat posed a challenge; we'll ensure our team members are ready to assist future guests with this. To resolve the remote issue, they will also be conducting checks for functionality. It's wonderful to hear that these minor inconveniences didn't deter from your overall positive experience. We're eagerly anticipating your return visit.

8/10 Good

Yirah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay no complaints about cleanliness or accommodation....only thing I didn't like is being right across from laundry room and gym..all night door was opening and closing kind of annoying when sleeping...but other than that I would definitely recommend staying there.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Yirah, thank you for sharing your positive experience at Sonesta Simply Suites Atlanta Gwinnett Place. We're pleased to know you found our property to be of superb cleanliness and accommodation. We also value your feedback regarding the room location and apologize if it posed any inconveniences during your stay. Should you visit us again, do inform us and we'll ensure your room is situated in a quieter part of our hotel. We're delighted to know you'd recommend us and we look forward to welcoming you back in the future.

6/10 Okay

Manolo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, the room was dirty and the pictures are very misleading. Won’t be staying there again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Manolo, it's disappointing to hear your recent experience didn't meet expectations. We sincerely apologize for any concerns surrounding room cleanliness. Rest assured, your feedback is crucial for us, and we will address it with the concerned team. We understand if you're considering other options, but we hope you might give us another chance to elevate your impression. Thank you for your comment.

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2023
Response from Customer Service on Dec 22, 2023
Eric, thank you for choosing Sonesta Simply Suites Atlanta Gwinnett Place for your stay. It seems the details of your experience weren't provided, but we're glad to see that it was generally positive. Should you have specific feedback or suggestions, please don't hesitate to share them for further improvement. Looking forward to hosting you again.

10/10 Excellent

SOO HEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Nov 2023
Response from Customer Service on Dec 18, 2023
Thank you for the amazing rating, Soo Hee!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Simply Suites Atlanta Gwinnett Place soon!Thanks again for leaving your feedback!

8/10 Good

Brandy R

Liked: Cleanliness, staff & service
The outside wasn't that great looking, it can use something on the outside as your turning in to make it look more welcoming. The room I was in was decent and clean it's just a few areas needed touching up, the kitchen are done drawers were loose and the boarding was coming apart at the bottom just a little touching up.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 9, 2023
Brandy, we appreciate your detailed feedback and are pleased that you found our suites decent and clean. We take note of your remarks about our exterior appearance and certain elements in our rooms needing attention. Your comments help guide improvements for our future guests at Sonesta Simply Suites Atlanta Gwinnett Place. Thanks again, and we hope to see you soon.

8/10 Good

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Bonnie, it's great to see your high rating for Sonesta Simply Suites Atlanta Gwinnett Place. With no specific comments, we'll take this as a sign that you had a satisfying stay. We always aspire to provide an exceptional experience for our guests. We're looking forward to welcoming you back on your next visit to Atlanta.

10/10 Excellent

JaQuavis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our "extended" stay and the staff was always available and helpful throughout the whole stay.
Response from Customer Service on Dec 3, 2023
JaQuavis, thank you for sharing your experience. We're thrilled to hear that you enjoyed your extended stay at Sonesta Simply Suites Atlanta Gwinnett Place. It's great to know our team members were always available to assist and contribute to your pleasant stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Rodney, it's terrific to know you had an excellent stay at Sonesta Simply Suites Atlanta Gwinnett Place. Our team appreciates your high rating and we hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Thank you for the amazing rating, Mariah!We are delighted to see that you had a wonderful time at Sonesta Simply Suites Atlanta Gwinnett Place. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Scott

Liked: Staff & service, room comfort
Disliked: Cleanliness
Ask the hard questions at check in
They charge for parking. That was the first thing that rubbed me. Then they charged me a $50 deposit which isn't a big thing but they could've told me before they did it. The room was clean enough but the bathroom sink was stopped up then spit up some random junk during the night. Needless to say there was no using it. Other than that was a pretty decent place to stay.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Scott, it seems like your experience had its ups and downs. We apologize for any confusion regarding parking fees and deposit policy. We also regret the inconvenience you experienced with the bathroom facilities. Rest assured, we aim to ensure that all areas of our hotel are maintained to a high standard. Your feedback is crucial and has been noted to make necessary improvements. We hope to have the opportunity to offer a more satisfactory stay in the future.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Julio, it's fantastic to see your high rating of Sonesta Simply Suites Atlanta Gwinnett Place. We trust your stay was more than satisfactory. We look forward to welcoming you back for another stellar experience.

10/10 Excellent

China

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business!
Chose this location for an out state business trip and glad I choose correctly. I arrived earlier than expected and was able to check in early with no problems. The staff is amazing and they have umbrellas on hand for us when it rains. Really grateful for that as it rained the day I checked in and the day I checked out. The room was clean, the bed was soft, the heat in the room worked amazing and the towels were soft. I enjoyed was how quiet the hotel and surrounding area was which was a major plus because I had work to complete that night. To my surprise, the room I choose was designed like a studio apartment. Having a full size refrigerator, stovetop and cookware was a pleasant surprise. This hotel is well thought out and I enjoyed my stay.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
We appreciate your glowing feedback about your stay at Sonesta Simply Suites Atlanta Gwinnett Place. We're delighted to hear you found our early check-in process smooth, and thank you for commending our exemplary team members who were there to provide you with an umbrella in the rain. Your compliments about the cleanliness of the room, softness of the bed, and comfortable temperature control are received with pleasure. Further, it sounds like the serene ambiance of the hotel and its surroundings contributed positively to your work schedule.Your feedback about the intentional design of our rooms, resembling a studio apartment with a full-size refrigerator, stovetop, and cookware, is particularly encouraging. Our goal is to provide a comfortable, home-away-from-home atmosphere, and your experience suggests we're doing that right. We're excited to have provided an enjoyable stay and we look forward to welcoming you back soon.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
It was peaceful
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Melissa, it's great to hear you found a peaceful atmosphere at Sonesta Simply Suites Atlanta Gwinnett Place. Your feedback is appreciated, and we hope to welcome you back in the future for another tranquil stay.

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in renovation so some things are in rather poor condition. But quiet and clean. Google directions stink, leading to the back entrance! Poor lighting makes for an odd first impression. Breakouts in brick pavers need repair just so women in heels don't twist an ankle. And i was shocked to request the well bourbon and be served some overly sweet apple flavored stuff. Not impressed. Odd choice for any bar... special request, ok, but not house liquor.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Jo, your feedback is highly appreciated. We do understand that our property is currently undergoing improvements and this may have caused some inconveniences. Pleased to hear that you found the place quiet and clean, though. We will definitely check your concerns about directions, property lighting, walkway maintenance, and especially about the bar options. These are all crucial to providing an enhanced stay experience. Thank you for sharing your thoughts and we're striving to serve you better in the future.

8/10 Good

Talitha

Liked: Staff & service, property conditions & facilities
Had roaches, and some of the washers and dryers wasnt working at all or half way working. Other than that everything else was good
Response from Customer Service on Nov 3, 2023
Talitha, it's disappointing to hear about the issues you experienced with the laundry facilities and unwanted guests. The Sonesta Simply Suites Atlanta Gwinnett Place team is committed to providing a clean and comfortable environment. We appreciate your positive feedback regarding other areas of your stay. It's crucial for us to hear from guests like you as it guides us to make improvements where necessary. We hope you'll give us another chance to provide a superior experience in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
We're grateful for the stellar rating of Sonesta Simply Suites Atlanta Gwinnett Place. We're continually dedicated to providing excellent service and look forward to your next visit. Your positive feedback is a true testament to our efforts.

10/10 Excellent

Monique

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Thanks for sharing this perfect rating, Monique!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Atlanta Gwinnett Place! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
It's pleasing to note your rating for Sonesta Simply Suites Atlanta Gwinnett Place. We thank you and hope that your next stay with us even surpasses your expectations. Have a wonderful day!

10/10 Excellent

Ferrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Ferrah, it's a pleasure to see your perfect score rating for Sonesta Simply Suites Atlanta Gwinnett Place. Your feedback is truly valued and appreciated. Thank you for choosing us and we hope to welcome you back soon.

10/10 Excellent

Joanne

Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 8, 2023
Joanne, it's terrific to know that your stay at Sonesta Simply Suites Atlanta Gwinnett Place met your expectations! We appreciate you taking the time to rate us. Looking forward to providing you with the same level of service in your future visits.

4/10 Poor

Renee, Snellville

Traveled with group
Disliked: Property conditions & facilities
Was handed a notice with my key card upon checkin that the water was being shut off the next day due to leaks. The floor had small trash bins thruout the hallway to catch leaks. No trash service you had to bring it down the end of the hall to put in a receptacle & if it was full you had to take it to the dumpster outside. You had to exchange your towels at the front desk. Free coffee was horrible. Felt more like a dorm than a hotel.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Renee, it's unfortunate to hear of your recent experience. We understand that certain maintenance activities had an impact on your stay. We'll address the issue around waste collection as it is our priority to make sure our guests enjoy a clean and welcoming environment. The matter of towel exchange and coffee quality will also be carefully reviewed. We are dedicated to refining these areas to provide a more enjoyable experience for our guests. We hope you'll consider giving us another chance to demonstrate the level of service we strive for.

8/10 Good

Renee, Snellville

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Customer Service on Oct 13, 2023
Renee, it's indeed a pleasure to know you had a favorable stay at Sonesta Simply Suites Atlanta Gwinnett Place. We're glad you chose our hotel and hope to welcome you back on your future visits to the area. Your satisfaction means a lot to us.

8/10 Good

Jennifer

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for your review,We hope to see you again!

8/10 Good

Ray

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Concierge was the best of the best on all shifts wonderful place to stay I did see a bug or 2 but considering the property has full kitchens and laundry facilities could’ve been way worse overall great place to stay
Stayed 4 nights in Sep 2023
Response from Front Desk on Oct 5, 2023
Hello Ray,Thank you for your review! We are happy to hear that you enjoyed your interactions with our guest service agents throughout your stay and thank you for your feedback! It's feedback like this that we use to focus our efforts on improving for a more positive and memorable experience. We look forward to having you with us again!

10/10 Excellent

Jack

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 1, 2023
Thank you for the excellent rating, Jack!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Simply Suites Atlanta Gwinnett Place! We look forward to hosting you again soon.

10/10 Excellent

Quenton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Sep 2, 2023
Thanks for the amazing rating, Quenton!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Atlanta Gwinnett Place!

8/10 Good

Samuel, Erwin

Traveled with family
Liked: Staff & service, property conditions & facilities
We stayed at this property for a transition night after long travel - the property was good - we did notice lots of clutter and a bit of a musty smell in the hallway. Rooms were good not great. For the purpose of our getting and economical nights rest before continuing travel the property served the purpose just fine.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 18, 2023
Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and we hope to get the chance to improve your overall experience more!

10/10 Excellent

Okju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Desk Team on May 31, 2023
Thank you for choosing Sonesta Simply Suites. Sounds like you enjoyed your stay. We appreciate your feedback.