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Reviews of Comfort Inn Atlanta Downtown South

2.5 out of 5
Comfort Inn Atlanta Downtown South
795 Pollard Boulevard, Atlanta, GA

Reviews

6.4
Rating 10 - Excellent. 166 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 228 out of 1001 reviews" "
Rating 4 - Poor. 169 out of 1001 reviews" "
Rating 2 - Terrible. 150 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Rashun

Disliked: Property conditions & facilities
the property need to be upgraded the elevator were not working while only one was working.. the carpet smell in the hallway like it was wet and dried but not cleaned.. soon you got off the elevator the smell hit you.. the staff was ok no one really went the extra mile.. and average stay for what it was . however it was quiet. you can tell from pulling up it is a out dated hotel even n=more so when the hotell in front of it has had a face lift ..
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Rashun, Thank you for taking the time to share your feedback with us. We appreciate your insights and will share them with our team for improvement. If you have any further concerns, please contact our management directly. We hope to have another opportunity to host you in the future.

4/10 Poor

Hubert

Disliked: Cleanliness, property conditions & facilities
Poor breakfast, room. AC smell
Stayed 4 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Hubert,We appreciate you sharing your feedback with us. Your comments will be passed on to the relevant teams for review. If you have any further concerns, please reach out to us directly so we can assist you accordingly.

2/10 Terrible

ALVARO

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities in poor condition, elevator not working properly, cleanliness in room very poor, very bad in general.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello ALVARO, We appreciate your feedback and take all comments seriously. For any further assistance or feedback, please do not hesitate to reach out to our management team.

4/10 Poor

Jonairy

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The furniture is deteriorated, curtains are dirty, free parking, includes breakfast, sheets were dirty, bathtub was slimy, staff was nice!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Jonairy, We appreciate your feedback and are glad you enjoyed our complimentary breakfast and parking. Our staff works hard to provide excellent service. For any future concerns, please reach out to our management team directly for further assistance. Thank you for choosing to stay with us.

2/10 Terrible

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
The room and place were filthy. Elevators broken and my shoes are ruined from sticking to floor in stairwell. I took pictures of the room if anyone wants to see them. I do not believe Expedia should even list this hotel in their app
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Catherine, We are sorry to hear about your experience during your stay. We appreciate your feedback and take it seriously to improve our services. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

2/10 Terrible

Noel

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Sign posted "Park at your own risk".
Stayed 4 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Noel,We appreciate your feedback regarding the sign. Your comments will be shared with our team for further review. Thank you for staying with us.

2/10 Terrible

Tameia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL EVER!!!! Got checked into 2 dirty rooms. FINALLY got a key to a clean room, that wasn't REALLY clean. A dead bug was in one of the beds & the TV didn't even work. The front desk guy that was there when I arrived around 9:30 pm was VERY RUDE & UNPROFESSIONAL
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Tameia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Melanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the cleanest
Stayed 3 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Melanie,Thank you for sharing your feedback about your recent stay with us. We appreciate your input and take cleanliness matters seriously. We apologize if we fell short of your expectations in this regard. We continuously strive to provide a clean and comfortable environment for all our guests and will address your concerns with our team to ensure better experiences in the future.

10/10 Excellent

Tamika

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
FAMU Championship Game in Atlanta
We in town for FAMU Football Championship Game SWAC versus MEAC. We wasn't sure how to get around due to heavy traffic in the City so asked the front deck clerk and she told us the Marta Bus transportation was located right out the hotel. Also, later once we return we inquired another desk desk for recommendation to local restaurant near by so we did not have to travel the interstate. She provided an address to local sports 3 minutes away with delicious food and amazing customer service. This hotel was convenience for the busy events in Atlanta and close to all the downtown attractions.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Tamika, Thank you for sharing your positive experience with us! We are glad to hear that our front desk team was able to assist you with transportation options and local restaurant recommendations. Our goal is to provide convenience and excellent customer service to our guests, especially during busy events. We appreciate your kind words and are happy that our hotel was close to downtown attractions. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Luther

Traveled with group
Liked: Staff & service, room comfort
I liked the space cleanliness was a kind of a chore but i can over look it the overall experience was ok and the elevator didn't work sometimes but i enjoyed it
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Luther,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the space satisfactory. We apologize for any inconvenience caused by the cleanliness and elevator issues you encountered. We strive to continuously improve and appreciate your patience.

8/10 Good

samuel aiala

Liked: Staff & service, amenities
It's ok to go alone, but not with kids, because it's an old hotel, and you can smell it
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello samuel aiala, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience caused. We strive to provide a comfortable environment for all our guests and will share your concerns with our team for future improvements. We hope you will give us another chance to exceed your expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
My grandson and I visited the hotel for the weekend and it was a decent stay, except for the unpleasant smell in the hall and our room. We had to spray an air freshener in the room to cover up the smell of what I would describe as, a wet dog.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Dear Guest, Thank you for choosing our hotel for your weekend visit. We appreciate your feedback regarding the smell in the hall and room. We apologize for any inconvenience caused. Our housekeeping team has been informed and will look into this matter further to ensure this does not happen in the future. Thank you for bringing this to our attention.

8/10 Good

sotiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello sotiy,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience with us. If you have any further comments or feedback, please don't hesitate to contact us directly. We value your input and look forward to the opportunity to serve you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Anthony,Thank you for sharing your feedback on our hotel cleanliness. We appreciate your kind words and are glad to hear that our hotel met your expectations in terms of cleanliness. Our team takes pride in maintaining a high standard of cleanliness throughout our property. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Rebeca

Stayed 1 night in Nov 2023
Response from Manager on Dec 12, 2023
Hello Rebeca,We're thrilled to hear that you had such a wonderful experience at our hotel. We strive to provide excellent service to all our guests, and we're glad to know that we exceeded your expectations. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Not worth $150 (incl taxes) a night.
Location was great. Beds were okay. The gentleman that checked us in and out was respectful and kind. Our hall smelled of weed, the breakfast had run out of food within the 1st hour, and the bathroom ceiling in our room was nothing but a painted over piece of pealing plywood. I’ll probably never stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location and found our staff to be respectful and kind. However, we apologize for any inconvenience caused by the odor in the hallway and the breakfast not being replenished in a timely manner. We're also sorry to hear about the condition of the bathroom ceiling in your room. We appreciate your comments and will share them with our team for further improvement. We hope you will reconsider and give us another chance to provide you with a more enjoyable stay in the future.

4/10 Poor

Isabelle

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only pluses were breakfast and the check-in guy
The ONLY good things about this place were the guy who checked us in and the breakfasts (and the breakfast service people). Everything else was extremely disappointing: (1) first room we were in had no shower head (see photo); (2) second room had dirty towels (which we found on our last morning; see photo); (3) the bathroom floors, where we typically are barefoot, were DIRTY! (4) the carpets were dirty; I initially went barefoot but when I got in the shower, the bottom of the tub looked like I'd gone for a hike without shoes; (5) the elevator inspection was, at the very least, out-of-date (see photo) if not counterfeit; (6) the elevator sometimes didn't stop on floors selected on the call panel; (7) the entire building had a strange odor. The three-day stay was one of our worst experiences traveling and will make me think twice before staying at a Comfort Inn in the future.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Isabelle, Thank you for sharing your feedback with us. We sincerely apologize for the disappointments you experienced during your stay. We appreciate your kind words about our staff and breakfast service. We will address the issues you mentioned with the relevant departments to ensure improvements are made. Please know that your concerns will be taken seriously. We value your patronage and hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Ira M

Liked: Property conditions & facilities
Disliked: Staff & service
We had a two day stay. When we came back our room wasnt made up, when we asked why, we were told they only make up the room after a three day stay. Clearly, we should have been told upon checkin.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Ira M,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our Housekeeping policy is based on guest preferences and we regret if this was not adequately communicated to you during check-in. We appreciate your feedback and will use it to improve our communication with guests in the future.

6/10 Okay

Terrell

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Terrell,Thank you for sharing your feedback with us. We apologize for any inconveniences you may have experienced during your stay. We appreciate your valuable insights and will use them to improve our services. Please contact our management team directly to discuss your concerns further.

2/10 Terrible

Sonja

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Sonja,Thank you for sharing your feedback with us. We regret to hear about your disappointing experience during your stay. We truly value guest satisfaction and appreciate if you share your concerns. Please reach out to our management team directly so they can address your specific issues.

6/10 Okay

Patricia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No internet access and elevator was no funcional for a week
Stayed 4 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Patricia, We apologize for the inconvenience caused by the internet and elevator issues. Our team is working to resolve them as quickly as possible. Thank you for your patience.

4/10 Poor

DOUGLAS

Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello DOUGLAS,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

4/10 Poor

Douglas

Disliked: Cleanliness, property conditions & facilities
Sir
Upon arrival the toilet had waste in it and wouldn’t flush. Room carpet was damp. Multiple ice makers were inoperable. One of two elevators didn’t work. Water was dripping into buckets in the breakfast area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Douglas,We apologize for the inconveniences you experienced during your stay. We will address these issues immediately to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention.

4/10 Poor

Bryant

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Bryant,Thank you for rating our hotel 4 out of 5! We appreciate your feedback and are glad you had a positive experience. We hope to welcome you back soon.

2/10 Terrible

DOUGLAS

Stayed 3 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello DOUGLAS, We apologize for any inconvenience you may have experienced during your stay. Please let us know the specific issues so that we can address them promptly.

2/10 Terrible

Javier

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
First room was not cleaned checking in around 6pm. Second room picked up not so clean and smells like cigarettes. Very disappointed luckily I’m only here for two nights.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Javier,We apologize for the inconvenience caused. Our team will address the cleanliness issues immediately to ensure a comfortable stay for the remainder of your visit.

6/10 Okay

Octavia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The very first night the hallway smelled like a weed factory. The carpet in my room was nasty. And the bathroom floor was dusty & not mopped.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Octavia,We apologize for the inconvenience caused. Our team will address these issues promptly to ensure a pleasant stay for our guests.

4/10 Poor

VIPULKUMAR, VIERA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello VIPULKUMAR,We apologize for any inconvenience experienced during your stay. We appreciate your feedback and will strive to improve our service.

4/10 Poor

Shannon

Disliked: Property conditions & facilities
Smelly rooms, dirty
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Shannon, We apologize for the inconvenience caused during your stay. We will address the cleanliness issues immediately. Thank you for bringing this to our attention.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is falling apart!
Stayed 1 night in Oct 2023

8/10 Good

Jorge

Liked: Staff & service
Friendly staff, budget Friendly.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Jorge,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Ethan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Ethan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello David,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Cynthia

Business traveler
Disliked: Amenities
This property is in a bad area. The guy we were with had his car broken into overnight.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Cynthia ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

faiwah samson

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no rent this hotel again
Stayed 4 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello faiwah samson ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Poor

Frank

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not for us.
The desk clerks were nice and professional. The elevator was the slowest we have ever been in. We had roaches in the first room we were in. Not enough towels in the second. Not what we are used to.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Frank ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hi Gilberto,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Anysa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looks as if it was just abandoned and left to the dogs. From the moment you walk in the floor is filthy, and the elevator barely works. The bright white lighting is terrible. Of the two elevators only one elevator works and it’s incredibly slow. I opted to take the stairs a couple of times. The outside of each of the doors are scratched and 30. Once in the room, every single lamp stand, as well as the chairs. When you turn on the faucet, it is so powerful the water splashes everywhere. There’s no way to turn the stream down so you just have to get used to wiping up after I saw the tiniest little roach when I returned to my room from eating dinner. That made me remove everything off the floors and I’m certain to leave my stuff outside when I return home. The remote for the TV had no batteries in it so I had to go downstairs and get them. I am so thankful I’m only here for one night. And I’m super hesitant to eat the free breakfast. There is no comforter on the bed just two sheets. I had to ask the front desk for an extra comforter. They told me the manager locked up the closet so they weren’t able to get me one. I convinced them to let me take one from another room. Thankfully, the other rooms actually had a very lightweight comforter. Please also note, the pool is not open up because of Covid but because the owner does not want the neighborhood kids to continue to try to use it. I suggested they make some type of reciprocal agreement with the hotel pool nextdoor
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Anysa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Katrina

Disliked: Amenities, property conditions & facilities
The room is as not clean, the bed was hard and very uncomfortable.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Katrina,Thank you for taking the time to share your comments regarding our bed and room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Horrible hotel, room was dirty, sheets were dirty, smelled of cigarettes. Obligated to stay one night due to time arriving. Following morning at 7:30am, music was blasting in next room. Made a complaint and nothing changed. Not the hotel's fault, but overall a bad experience.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Guest, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

6/10 Okay

DORIS

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I liked the location of the hotel. The staff was very friendly and helpful. The room service was poor since they did not clean the room. They did not make the beds. The shower did not have a curtain or closure. I saw bugs (roaches). The carpet needed to be cleaned.
Response from Manager on Aug 13, 2023
Hello DORIS,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Joshua,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Tan

Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Tan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Tricia

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel was clean in the lobby. Despite the abandoned buildings and graffitti nearby, I was pleased with the inside. Our room was nice. The bathroom needs work/ cleaning. There were tiny used band-aids on the floor. The toilet roll holder was falling off. The water pressure was terrible. The beds were only so so and need replacing. My daughter said she saw a roach crawl across the wall. Lights were not all working. We were in our room late after a concert and left early, otherwise we would have complained. Thankful for locks and it was safe in our room. This property may be the closest (only?) property to the Lakewood Amphitheater and it seemed that everyone there were concert goers. The breakfast was incredible and made up for it all. (Which is great since there's literally nothing to eat anywhere else as we drove around looking). Full breakfast with eggs, sausage, biscuits and gravy (they did not replenish this so i didn't get to try it), fresh waffles, cereal, juice, toast, muffins, fruit, yogurt, milk.... my kids ate so much and it was mostly healthy. I'd give this property a 3.5 if I could because the breakfast and staff were nice, losing stars for the bed and dirty bathroom.
Response from Manager on Jul 30, 2023
Hello Tricia,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

GENISE

Traveled with family
Liked: Staff & service
Disliked: Amenities
Was a power outage due to storm and had to climb stairs to 3rd floor which was painful due to bad knees and back, no hot water to shower, only one room key worked, had to sleep in my vehicle cause couldn't do the stairs, no word if they are going to compensate anything for stay.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello GENISE, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended.
First room assigned smelled horribly of smoke. We were moved to a second room that had dirty bed linens, food on the floor, and was overall dirty. Elevator worked intermittently throughout the stay. I took the stairs to the fourth floor most of the time. Constantly heard doors slamming and a dog barking from a room across the hall.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Charles, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Cortney

Traveled with partner
Liked: Staff & service
The staff and service were excellent, the bedding and room were clean and comfortable. We saw cockroaches and the building is clearly dilapidated and in disrepair.
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Cortney,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Ashley

Stayed 4 nights in Jun 2023
Response from Manager on Jul 18, 2023
Hello Ashley, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 20, 2023
Hello Ashley, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Isauro

Traveled with family
Good
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Isauro,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you will return so that we can provide you an even superior experience.