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Reviews of Country Inn & Suites by Radisson, Atlanta Galleria/Ballpark, GA

3 out of 5
Country Inn & Suites by Radisson, Atlanta Galleria/Ballpark, GA
4500 Circle 75 Parkway, Atlanta, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 64 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to the Braves stadium, safe, and very clean. The staff is friendly, the breakfast was great, and it was very reasonably priced.
Stayed 1 night in Apr 2024

8/10 Good

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility for Braves baseball!
Stayed 1 night in Apr 2024

8/10 Good

Connie

Business traveler
Liked: Amenities, property conditions & facilities
Customer service was great depending on who was up front.
Stayed 1 night in Apr 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Braves Stadium
Stayed 1 night in Apr 2024

10/10 Excellent

Mary E.

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quick off highway, clean, good breakfast, nice beds
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was amazing with great vibes
Stayed 1 night in Apr 2024

8/10 Good

LaChunte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the tub drain which didn’t drain properly and wasn’t fixed when requested.
Stayed 3 nights in Apr 2024

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Yup
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like about my stay was that other people's kids were running through the hallways at 1-3 am. Granted, it is or was spring break but have respect for other guests.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Very friendly staff, clean room - very spacious, outside was clean. Will stay again if ever in the area.
Stayed 1 night in Mar 2024

6/10 Okay

Elena, Elk Grove Village

Disliked: Staff & service, property conditions & facilities
Not what we expected.
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

NURIJE

Not happy with breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Deb

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels were full of other people's hair and thete was no hot water. We left and asked for a refund
Stayed 3 nights in Mar 2024

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact that at any turn you could find 10 different places to eat or doing something.
Stayed 3 nights in Mar 2024
Response from Duane Sherman, General Manger on Mar 26, 2024
Thank you! Please travel safe!

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day after we checked out, we became covered in bed bug bites. When we called the hotel to report it, they were not overly concerned with the news. This is a very serious issue that should have been dealt with more seriously! I truly wish the bites had shown up before we left so we could have searched for the bed bugs. I'm guessing they are behind the padded head board. Don't stay in room 500!!! One of the elevators had an expired inspection. The hot tub had mold growing around the edges and the water wasn't clear. It needs a very deep clean and scrub. I also noticed make up stains on the edge of the duvet cover as if it hadn't been washed between stays. We will never stay at this hotel again!
Response from Duane Sherman, General Manager on Mar 25, 2024
Thank you for staying with us and for sharing your experience. I regret it wasn't entirely positive. We've checked the room and found no evidence of any infestation. It's been occupied almost every day since your departure a week ago without issue. We'll definitely keep it on our radar. I'll check the hot tub too. It's cleaned daily and that and the chlorine should prevent any growth. Please accept my apologies that we didn't appear to take your concern seriously. We do and we should never give our guests the impression we don't. Please travel safe.

10/10 Excellent

Ligia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, I fully recommend it.
Stayed 1 night in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thanks for staying with us and for the positive review and recommendation. Please travel safe!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and eager to help
Stayed 2 nights in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thanks for staying with us and for sharing you experience. Please travel safe

8/10 Good

Jason

Business traveler
Liked: Staff & service, amenities
Pros: easy access to the freeway, professional staff, and nice little store for snacks and toiletries. Cons: room cleanliness was not great. Also, overall property need a refresh, especially with more modern offerings across the street.
Stayed 2 nights in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thanks for staying with us and for sharing this positive review. I'll dig into the cleanliness issue and address that. We'll may also adjust our capital investment plan to address your other issue. Please travel safe.

8/10 Good

Cristopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed my stay. The breakfast was very nice. The room was clean and cool. My only issues were that the shower drain didn’t drain efficiently and the shower handle came off (needs tightening). I would stay again, but I’d check the shower operation first.
Stayed 1 night in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thanks you very much for staying with us and for the positive review. We're taking a look at that drain today and the shower handle too. We appreciate you. Please travel safe!

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Fredrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. People were friendly. Room was good. Bed was comfortable. Breakfast was great. Would highly recommend.
Stayed 1 night in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thank you! Please travel safe!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great !!
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People (staff) at the front desk are FABULOUS!
Stayed 2 nights in Mar 2024

8/10 Good

Erika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this property. The staff was exceptionally friendly and accommodating especially GiGi — it was an absolute pleasure. The only thing I wasn’t too happy with was the bathroom; everything else seemed updated but bathroom; was a little dingy.
Stayed 2 nights in Mar 2024
Response from Duane Sherman, General Manager on Mar 25, 2024
Thank you for staying with us and for the positive review. We appreciate you and we'll take a look into that bathroom issue. Please travel safe!

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to and every staff member we came in contact with was friendly and welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Laylay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about our stay. We did only stay for one day so we really didn’t have anything to complain about honestly. The beds were amazing, soft, everything was clean, and nothing smelled. I booked two rooms and luckily they had them side by side which was great. Both rooms were great, no complaints. The only thing was is that we couldn’t senior discount because this is a third party but since we were staying for one day it really didn’t matter. Thank you guys for our stay.❤️
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim and Sonya was very nice and had excellent customer service! If you need anything, they made sure my family and I had everything that we need.
Stayed 5 nights in Mar 2024

10/10 Excellent

Cordreka

Stayed 1 night in Mar 2024

10/10 Excellent

Jeane

The hotel is clean, rooms are spacious. The staffs are helpful and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Kiarmme

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Mar 2024

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was pleasant. The property including the room was very clean. However, I was under the impression that I booked a room with a hot tub and regular tub was what I received. So for that reason I probably won't book there again.
Stayed 1 night in Feb 2024

2/10 Terrible

William, St. Helena Island

Disliked: Cleanliness, property conditions & facilities
Nasty place.
Stayed 2 nights in Feb 2024
Response from Duane Sherman, General Manager on Feb 26, 2024
Dear William, thanks for staying with us and for letting us know that your stay wasn't positive. If there is anything specific we can address, please let me know. As always, we wish you safe travels.

10/10 Excellent

Reginald

Liked: Staff & service, amenities, property conditions & facilities
Very clean and accommodating staff. Great property for the price. Would definitely stay here again..
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

8/10 Good

Danaisha, Wetumpka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a bar.
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was local to restaurants and shopping. It was perfect for our stay about 10/15 minutes from downtown.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it great place to stay everybody was nice it was very clean!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine, Conley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Lakisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duane Sherman, General Manager on Feb 20, 2024
Thank you for staying with us and for sharing your experience. I regret that it wasn't entirely positive. Please know we strive to be our best, so if there is anything specific we can improve, please let me know. Regardless, we wish you safe travels!

10/10 Excellent

chanelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly.Check in took less than 5 minutes. The room was clean , easy parking . Breakfast was hot and good. This will definitely be my spot when I need a getaway
Stayed 1 night in Feb 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gigi at check in was so friendly and welcoming. She asked about our trip and the traffic coming in, plus she went over the top telling us about the area. We enjoyed our stay and will definitely be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathy

Liked: Staff & service, property conditions & facilities
The front desk agent totally set the mood for a great experience. She was kind and very personable.
Stayed 1 night in Feb 2024