Fair for business sleep, family travel not as much
Posted Mar 24, 2016 on Hotels
Already left negative review about stay at my check-in survey. Will not pay to stay here again, store and restaurant out of water, fold out bed not usable, shower head falling off the wall, television volume issues.
Comment from Hotel Management
Jun 4, 2016 by Daniel, Hotel Management
Thank you for completing a Hotels.com review of your recent stay at our hotel. We appreciate you feedback that you provided us with your Guest Satisfaction Survey and that you shared here.
We take great pride in providing great service to our guest and apologize that you did not have this experience during your visit. We have shared your feedback with our Engineering, Housekeeping and Food & Beverage leaders to ensure that all of the challenges you experience get resolved. We also shared your comments from your Hotels.com review today at our team huddle to ensure that all team members were aware of your experience.
Thank you again for sharing your feedback and we hope to have an opportunity to provide you with a stay that exceeds your expectations and have you experience great service that we expected from our team members.