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Appliances not working. Staff dont deliver on their word.
Leo
Stayed 2 nights in Mar 2024
Response from Cory on Mar 22, 2024
Hello Leo,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations and maintenance leadership teams to ensure this type of situation will not happen in the future
The check in clerk was wonderful. She graciously gave me a first floor room close to the door as one of us was in a wheel chair. I didn't have too even ask. She asked me.
Check in was smooth.. Everyone that worked the front desk was super nice.. only negative I would say is the bistro was not open at night but other wise everything was perfect.. room was clean bathroom clean fit all my needs
While the bathrooms may be a little bit dated, the staff was extremely friendly and helpful. The overall experience was great. I would stay here again if I was passing through.
Very disappointed with check-in. After travling all day to find out our prepaid reservation was cancled. It took well over an hour for Expedia and Marriott to finally allow us in. This is totally unacceptalble to put the customers in the middle of their corporate haggling. Hotel had several rooms available and should have immediately checked us in and settled their dispute privately after the customer was taken care of.
We were put in a room right above where cars pull in to check in so it was a little noisy. Hotel did not appear full so I feel checkin desk could have chosen somewhere better.
Attractive landscaping and public areas. Room was generally fine. We were given a room that was Accessible and the bathroom was not very attractive but was serviceable.