Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
52% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Lexington, KY

AWFUL, TERRIBLE STAFF

Posted Oct 10, 2016
Location: I wouldn't know because the hotel gave my paid room away.
I booked a room through Expedia. I received confirmation from Expedia and noticed that check in ended at 9 pm. I tried calling the hotel immediately to inform them that arrival would be after 9 and to confirm someone would be there to check us in. I began calling around 11:30 am. I called this hotel over 40 times and NOBODY EVER ANSWERED. I left multiple messages didn't receive a call back. I finally got a live person on the phone (from the national reservation department) and they informed me that everyone from my specific hotel location had gone home early that day and my room was given away. THEY GAVE A ROOM AWAY THAT HAD ALREADY BEEN PAID FOR. They informed me that if guests don't check in by 4 pm, an hour after check in begins, the room is made available to the public again. Nowhere on Expedia was that information disclosed. They also told me I should have called earlier to let them know I wouldn't be there by 4 pm. Which, as I mentioned earlier, would have done me no good considering no one answered the phone. The staff I did finally speak with was extremely rude and ended up hanging up on me. I will admit, I was rude to them but they gave my room away!! Terrible, terrible service. Unfortunately, this will affect my use of Expedia in the future. I have never had any issues with them but I am not sure I will use Expedia in the future.
1 out of 5
by A verified traveler

Don't Waste Your Time

Posted Sep 6, 2016 on Hotels
Very Distasteful Customer Service. Hotel room had Roaches and gum on the floor.No one ever cleans the rooms. No clean linen whether you stay 2 or 9 days. Just a horrible experience
4 out of 5
by A verified traveler

Good for the price.

Posted Aug 20, 2016 on Orbitz
Weeklong stay, did the job. Laundry facilities are clean and work
3 out of 5
by Corey from NorthMiamiBeach

1 to 10 a five

Posted Aug 6, 2016 on Hotels
No room service & roaches
1 out of 5
by A verified traveler from D

Horrible

Posted Aug 1, 2016
Not comfortable at all! Roaches were crawling on doors and it didn't feel safe!
3 out of 5
by Betty

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Jul 25, 2016 on Hotels
The room was ok considering the money paid but I did see a couple small insects on the bathroom floor. The desk clerk wrote a note when I informed them but they did not apologize or seem surprised. Orkin was there for something else when I was checking in.
2 out of 5
by Sharon from California

Posted Jul 18, 2016 on Hotels
Hallways smelled really bad need more ventilation throughout
1 out of 5
by A verified traveler

Awful

Posted Jul 18, 2016
Cons: See above
Location: Convenient location for doing things in Atlanta and in the burbs north of it.
Noisy, roach infested, smelly, dirty, no amenities, fridge did not work, shower did not work,
1 out of 5
by Fredrick from Chicago

No Frills bare minimum hotel with a high price tag

Posted May 30, 2016 on Hotels
I frills , no towel service , no iron. Front desk not open after 9pm and closed all day Sunday