Wouldn't let me in
Posted Oct 16, 2014
To be fair, I can't really judge the room as I never got to it. This hotel closes the office at 11:00 PM; after that, they will not let you check in, even if you have a reservation. Expedia booked it for me at 11:05 and I arrived an hour later. The office was closed and a guy outside directed me to a phone where I called the office. First, the girl asked if I had a reservation, then, when I told her I did she said "hang on a minute" and then hung up on me. A little later, a young woman came to the door and told me the office closes at 11:00 and there was no way I could check in. I returned to my car to call Expedia, she spent the next 45 minutes hanging around outside with a couple of other workers, talking and smoking. Now this was in a major metro area; I might understand if it was a small mom and pop hotel in the middle of nowhere. And no, I had not been drinking or anything that would make someone turn me away. I'm not sure what the girl was being paid to do besides hangout, they did have a sign saying the office closes at 11:00 so if she wasn't going to check customers in, I'm not sure why she was needed. This seems to be more of a "stay" hotel rather than a one night hotel.