Laptop workspace, blackout drapes, free WiFi, bed sheets

Reviews of HomeTowne Studios by Red Roof Atlanta NE - Norcross South

2 out of 5

Reviews

4.4
Rating 10 - Excellent. 103 out of 857 reviews" "
Rating 8 - Good. 73 out of 857 reviews" "
Rating 6 - Okay. 114 out of 857 reviews" "
Rating 4 - Poor. 109 out of 857 reviews" "
Rating 2 - Terrible. 458 out of 857 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stevie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
me and my girl travel a lot and have stayed at a lot of shady/cheap hotels but this by far has to be the worst one, our room was infested with roaches. our room was non smoking but smelt like cigarettes. there was a dead roach on our bed when we got there. absolutely disgusting
Stayed 3 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 28, 2024
Dear Stevie, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to the insect you reported and the room smelling of cigarettes. Your satisfaction is important to us, and we'd like to make things right. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to do a thorough inspection to prevent this from reoccurring. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate your understanding, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Allen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 264 is infested with roaches large and small, there no maid service for four nights, the amenities was limited to two super small bars of soap. There was a microwave oven refrigerator and stove. Sorry but the roaches are out control. Allen
Stayed 4 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 26, 2024
Dear Allen, Thank you for leaving your feedback after your experience at HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. Regarding the lack of housekeeping, the limited personal amenities and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Talib-Diyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Red Roof Management on Mar 8, 2024
Hello Talib-Diyn,Thank you for sharing with us. Your review of the HomeTowne Studios by Red Roof Atlanta NE - Norcross South was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Alfred

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at this property there were four police cars with lights flashing, blocking the drive through between buildings. We could not tell where the office was by driving around the building. We finally encountered a woman who told us that the check-in window was on the end of a building. She didn't mention that she was the person managing and would be the person checking us in. We ended up taking two rooms because a room with two beds was not available. I had to sign and initial a two-page contract that was too lengthy to read. For some reason, the woman signing me in, told me emphatically, that I had to pull my vehicle facing inward. If I backed in, and she had to tell me twice, on the third time, she would have my vehicle towed. While signing in, just across the street, a woman in a car was screaming at and appeared to be attempting to run over a male with her car. This was around 8 p.m. Police also responded to that incident. We were given the passes to rooms 194 and 197 which are on the second floor. Pulling up to a parking spot beneath our rooms, the room in our headlights had the door open, a window boarded up and another window broken. Room 194 didn't have the heat on and had a dingy feeling. Room 197 had the heat on and we were going to stay in that room but the door frame appeared to have been kicked in, leaving barely enough wood for the door latch to catch. We decided to get a room at the Hampton Inn. We had booked car, flight and room through Expedia.
Stayed 1 night in Feb 2024
Response from Red Roof Management on Mar 8, 2024
Dear Alfred,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Jennifer. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 1, 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was assigned to a room with no working heat, when its 40 degrees outside. Was told maintenance was going to change it, took two hours.was done around 5:20. the heat worked, barely, for about an hour. Then made a crazy noise and shut off, waited a bit and tried to turn it back on and it did nothing. went to get some help at the front desk twice and got no help. by 8:30 pm it was too cold to stay. slid room keys under the window and onto the counter for an early check out.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 10, 2024
Dear Rachel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with a broken heater in the room is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

10/10 Excellent

Favor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Hello Favor, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on Feb 3, 2024
Hello Sandra,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES ATLANTA AIRPORT SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked non smoking king room. During check in, reception said king room is not available. After waiting for 1hr, room provided. But it was smoking n bad smell did not toleratable by wife n kid. Over all it was bad experience
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 26, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with your reserved room type in addition to unpleasant smoky odors.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Renaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 18, 2023
Hello Renaldo,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

2/10 Terrible

Moni

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Roaches, really bad cigarette smoke
Stayed 4 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you, Moni, for the feedback about your stay at the HomeTowne Studios Atlanta NE - Norcross South. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed. We understand that your overall experience fell far below your expectations, and at Red Roof, we are committed to making improvements to ensure that this does not happen in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

BI THOMA JEAN RODRIGUE

Stayed 6 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 11, 2023
Thank you, Bi Thoma, for being our guest at the HomeTowne Studios Atlanta NE - Norcross South. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Kyonte

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 30, 2023
Hello Kyonte,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Bilal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To old and smell is bad. I seen roaches also.
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 7, 2023
Dear Bilal,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to unpleasant odors and pests. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

angeli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude and impolite, the room was dirty, roaches, built up grease under the hood that drops in your food when you cook, filter in hood have nit bern changed for years. missing knobs on stovetop, not change if towels or clean sheets but was told to wash them in a laundry area that was locked due to leaky pipes. Curtains that were smelly, musty and dusty that immediately irritated your sinuses, had to buy curtains and cover dirty air conditioning unit to improve air quality. Guests in neighboring rooms fighting and cussing all hours of the night. cops are a regular sight. The absolute WORST hotel experience if my life. NO REFUND for early check out.
Stayed 27 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 29, 2023
Dear Angeli,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Rashawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 18, 2023
Hello Rashawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Haynes

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 13, 2023
Thank you for rating your recent stay, Haynes. Everyone here at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South was proud to see your 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

kamerya

Traveled with partner
Disliked: Amenities
Had roaches crawling out everywhere told the front desk they said an exterminator would come, never came didn't put me in another room or anything the outside of the property looked way better than the inside very disappointed I was better off staying in a trashy motel and still didn't get my $100 deposit back
Stayed 4 nights in Oct 2023
Response from Devorine Red Roof Management on Nov 13, 2023
Hello Kamerya!I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I was saddened to read that your stay fell short of your expectations due to the insects and your disappointed with the appearance of the inside you reported. Let me humbly apologize for the impact this had. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In regards to your deposit refund, please allow up to 14 business days for this to reflect in your account and check back with the property after the appropriate time. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and address all other concerns you had as we strive to improve the areas you found unsatisfactory. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never seen a hotel room as bad as this. It smelled, it was dirty, there were insects crawling around the room and it was a mess. I could not stay so I turned right around, returned the key card and found another hotel. Can I get a refund?
Stayed 1 night in Nov 2023
Response from Antonio,RediResponse Specialist on Nov 11, 2023
Dear Peter,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to insects and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 7, 2023
I appreciate the time that you took to share your sentiments with us, Jessica. Our team at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Stars Is Too Much
This location is much to be desired. It is not conducive to those who are disabled and the property is very unclean. The staff (overall but not all) are not welcoming. Lastly, I did not get my security deposit back!
Stayed 5 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 24, 2023
Hello Michael,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am disappointed you had less than satisfactory experience which prompt your 2/5 score. You indicated the property was unclean, the staff were not welcoming and all the other concerns that dampened your visit. Please accept our apologies for the impact this had on your stay. To ensure that a situation like yours doesn't happen again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Nate

It was fine
Stayed 2 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 20, 2023
Dear Nate,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that your stay with us was fine. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

chellesa

Liked: Staff & service, amenities, property conditions & facilities
Last minute satisfaction.
Stayed 3 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 19, 2023
Dear Chellesa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that we were able to fulfill your last-minute satisfaction. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Danny, Duncan

Business traveler
Disliked: Amenities
The outside walls and walkways were dirty. My room did not have a microwave. I went to check out Sunday evening but front desk was closed. Room was ok.
Stayed 3 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 10, 2023
Hello Danny,Thank you for your recent review of your stay at the HomeTowne Studios Atlanta NE - Norcross South. I am glad you found your room to be okay, despite the lack of cleanliness of the walls and walkways, no microwave being in the room and all the other concerns that dampened your visit. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Jermaine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In was in room 266
It’s was the worst the hotel had mold on the ceiling in closet and area where you sleep. The smell would’ve knocked you out also the floor wasn’t clean
Stayed 3 nights in Oct 2023
Response from Olivia RediResponse Specialist on Oct 10, 2023
Hello Jermaine,Thank you for your recent review of your stay at the HomeTowne Studios Atlanta NE - Norcross South. I am disappointed your experience was less than ideal due to the possible mold you found on the ceiling and closet area and the odor you described. Please accept or sincerest apologies for the impact this had on your stay. To uphold our company's high standards, I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Lorenzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Enjoy the hood
Stayed 3 nights in Sep 2023
Response from Olivia RediResponse Specialist on Oct 8, 2023
Hello Lorenzo, Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am glad you enjoyed our neighborhood. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

sanchez, college park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Oct 2, 2023
Hello Sanchez,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I am glad everything went well for you. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Varunkumar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Oct 2, 2023
Hello Varunkumar, The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Malik

Liked: Staff & service
Disliked: Property conditions & facilities
eh.
The initial room power was not working, we got our room switched with no hiccups. Also, the next day the key stopped working. We got it fixed immediately.
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Sep 28, 2023
Hello Malik, Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the power outage and the key card situation you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Alejandrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 25, 2023
Thank you for taking a moment to leave a review, Alejandrina. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ivan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel is dirty and smells like cigarettes
Stayed 5 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 21, 2023
Dear Ivan,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Jaymi

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place you only go to when your a step above homlessness. And it has roaches.
Stayed 7 nights in Sep 2023
Response from Dave Manager on Sep 19, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in the room, no shower handle, room smelled, bed was wobbly and uncomfortable, room was dirty
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 18, 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. The situation you described is truly disheartening. It's saddening to hear that your stay didn't meet your expectations due to the indicated unclean conditions, foul odor, insects you mentioned, along with other highlighted concerns. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Marie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didn’t work when shower was running. Door didn’t lock because someone previously kicked in the door it seemed like and broke the trim so it doesn’t sit flush. Apparently you’re not allowed to stand by your car having a conversation after 10pm bc the “property manager.” The room smelled like a trap house and it was just filthy inside. RUN!
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 16, 2023
Dear Marie,Thank you for your review following your stay at HomeTowne Studios by Red Roof Atlanta NE - Norcross South. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the toilet didn't work, the smell described and the other listed issues hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely,Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Antario

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sharma RediResponse Specialist on Sep 14, 2023
Hello Antario,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

William

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 28, 2023
Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Goood quiet place
Stayed 4 nights in Aug 2023
Response from Nishaye Red Roof Management on Sep 5, 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. I'm happy to see that you loved our hotel and the quietness, prompting your 5/5 score. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ilian, long beach

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Cigarette smell in the non smoking room.
Response from Dave Manager on Sep 19, 2023
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay. We'll work hard to fix the issues that you experienced.

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so nasty. Bugs in the room in the bed sheets dirty towels filthy. They said guess need to wash they own shy and towels. It was so bad I had to move my daughters to I new place to stay the next day. And the will not refund my money. They are just taking people money for that trash place and everything in the room is dirty and broken
Stayed 3 nights in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 28, 2023
Hello Victoria,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. It's saddening to hear that your experience didn't meet your expectations due to the indicated unclean conditions, broken amenities and insects you mentioned. Please know that we do value your business and will take your comments into consideration so that we may improve our quality.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Shi

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 26, 2023
Hello Shi, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Shi

Stayed 1 night in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 16, 2023
Thank you for taking a moment to leave a review, Shi. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lamar

Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on Aug 15, 2023
Dear Lamar,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Avoid if you can!
Absolutely filthy. Had to squash multiple cockroaches and the floors were disgusting. Also no trash cans in the rooms which feels kind of odd. Came into a room with no pillows and the room looked like it’d been abandoned. Shower valve broke when trying to turn on the water and one of the front desk people insinuated that I broke it and they’d have to investigate since “it wasn’t like that when you got there”, even after the after-hours maintenance guy suggested I get a different room. Absolutely terrible experience.
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on Aug 11, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean rooms, pest and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

6/10 Okay

Kayla

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on Jul 31, 2023
Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Shanece

Disliked: Cleanliness, staff & service
Scam Artists
Tina the manager is awful. I am the director of a Girls Travel Basketball Team and booked this hotel for a 4 day stay. When booking I was shown they had 3 rooms with Queen Double beds. Once the travel party arrived we were told they couldn’t accommodate us due to not having any double queen beds. Due to the team having a game they had to leave but I provided my contact info and was told I would be given a call if proper arrangements were found at a sister property. I later received a call stating a sister property could accommodate but the beds would be TWIN beds. (Which is not what was wanted) I declined those accommodations and told her we would find decent accommodations that fit our needs. The following day we were charged for a night due to 24 hour cancellation policy. Why should we have been charged a cancellation fee when they didn’t have what we booked/needed. 0/10 do not stay here.
Stayed 4 nights in Jul 2023
Response from Devorine RediResponse Specialist on Jul 29, 2023
Hi Shanece,Thank you for sharing your experience with us. The situation you described regarding the encounter you had with the manager, not being able to accommodate the travel party and the charges incurred due to the cancelation policy is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed and used as a coaching opportunity to become the brand of choice. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. Thank you for choosing HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Marllely

Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Aug 12, 2023
Hello Marllely, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

4/10 Poor

Beraldy

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled like cigarette and marihuana! The room was non smoking and it seem like if the people smoked in there all the time. The floor, curtains, kitchen and shower were dirty. The AC unit didn't work properly therefore the room was muggy! All the neighbors smoked out side and the smell went into the room. It was like I was smoking. I will never stay there ever again!!
Stayed 3 nights in Jul 2023
Response from A.G.M on Jul 18, 2023
Please accept our sincerest apologies for your unsatisfactory stay here at Hometowne Studios. I have shared your feedback with the entire staff. We are working diligently in improving Guest Satisfaction

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kamaria RediResponse Specialist on Jul 14, 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

2/10 Terrible

Njideka

Stayed 2 nights in Jun 2023
Response from Olivia RediResponse Specialist on Jul 22, 2023
Hello Njideka,The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist