Dear Remonday,We at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE are disappointed to have earned your poor scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Marko,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Secaucus - Meadowlands - NYC. It's truly disheartening to read that the less than ideal encounter you had with the staff and the noise disturbances hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Morris, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Sandra,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room which includes the toilet, showers, sinks, tables and the air conditioner. Your satisfaction is important to us, and we'd like to make things right. I have notified the property of your comments so they can work with the management team to resolve your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial, and we're ensuring that such disruptions are minimized.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Laurie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Morris,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Atlanta - Lawrenceville. I am happy to hear that the room met your expectations, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jarrel,Thank you for your review following your stay at HomeTowne Studios by Red Roof Atlanta - Lawrenceville. You stated that the directions on Google maps was not very clear, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Ebonie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Sorry for the inconvenience

Thank you for sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville, Kima. It was displeasing to read that the listed insects hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In regard to your difficulty getting a refund, your feedback has been shared with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Gilbert. The staff and I at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville were disappointed to see your 1/5 score following your stay. In order to get a better understanding of your receptionist comment, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Roy. The staff at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville and I were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your inability to get a refund and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your comments to the relevant team in an effort to address your concerns and should you require further assistance, please contact our Guest Relations department.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,Red Roof Management

Thank you for taking a moment to leave a review, Jhonny. The staff and I at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Hello Ronald, Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It is so rewarding to read that you enjoyed the cleanliness of the room, the friendliness of our staff and the Wi-Fi was great. It is Red Roof primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Dear Jonathan, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the uncleanliness of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,Red Roof Management

Dear Carnessa,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It’s disheartening to read that the the room did not meet your expectations. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thanks for your feedback.

Hello Lucille, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Cindy,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Jessa,Thank you for choosing our HomeTowne Studios Atlanta- Lawrenceville. We're disheartened to know that you were unable to occupy your reservation due to our front desk being closed. Please know that our front Desk Hours are: Monday-Sunday 7:00am - 11:00pm. We apologize for any inconvenience caused. We appreciate your comments and you making us aware of your concerns.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management

Hello Kaitlyn,Your 5/5 score of our HomeTowne Studios and comments regarding being pleased with your stay is appreciated, however, Please note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel and your comments have been relayed to management. Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

thanks

Hello Mark,Thank you for writing to us about your recent stay. We are utterly disappointed to know that you encountered these distasteful situations during your recent visit. Please accept our apologies. I'll bring this matter to the properties attention in order to review your claims. I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Ian,We are really happy that we were able to provide you with a satisfactory, comfortable and convenient stay, here at our HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We apologize however, for any inconvenience caused during your stay with the mattress you had in your room. As we work to provide this experience to all of our guests, your comments are encouraging to see. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better stay.Sincerely,Red Roof Management

Hello Mark,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I am glad you found our hotel to be peaceful and quiet, despite the insects you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

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thanks

Dear William,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. It's good to read that you found our staff to be nice. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported, the sockets situation and the other highlighted concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Hello Lorna,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Stacey,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Hi Tanesha,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Jessie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Danyell,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Kaitlyn,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Daphine, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Nathaniel,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. It’s great to hear that you found our staff to be very hospitable and professional in addition to the property/rooms being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

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Sorry for your recent stay

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please give us another chance to make it right.

Hello Deon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Marvin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Namcy Starr, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Javier, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thanks so much for your feedback

Thanks

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta - Lawrenceville. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the disturbance from others outside hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist