Nice, but serious flaws
Posted Jan 30, 2017
The hotel was extremely convenient to the event we were attending at Fox Theater and appeared to have been recently updated. We only interacted with staff at check-in and car valet, but everyone was extremely pleasant and accommodating, allowing us to check in early without any hassle and retrieving an item accidentally left in the car at check-in. The room was nice and clean, but it overlooked a hospital and the outside traffic noise in the room was extremely loud, even by large city standards. There was no safe in the room, which was extremely surprising and disappointing. The most serious issue we had with the hotel occurred at 6:30 AM on Saturday morning when the fire alarm went off (apparently a malfunction based on a letter we received in the room later that day). False alarms happen, I know, but this one revealed serious safety flaws: The alarm in our room didn't actually sound, it just made an odd vibrating noise which woke us up, but was not identifiable as an alarm until we heard the functioning alarms in other rooms. When we exited down the fire stairs from the tenth floor, there was no emergency lighting and on the bottom two floors there was no lighting at all. Without our cell phones, the evacuating guests would have been in complete darkness feeling their way down the stairwell. And to cap things off, at the bottom of the stairs the emergency exit didn't have a lighted exit sign. And a note to guests who took the elevators down during a fire alarm: not smart.