Ratings based on 1,834 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
77% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alpharetta,GA

Our room had a great view of the Atlanta skyline

Posted Aug 31, 2015
Pros: The staff and the view at night from our room.
Cons: sound proofing of room and toilet drain.
Location: The Segway Tour is just a 10 min walk from this hotel and so is the Varsity diner.
Great hotel for an overnight stay. At that time, upgrading/construction was going on so the lobby was not as inviting. The room on the other side was trying to open up our connecting door that night which is annoying because it is almost midnight. I mean if you're not booked on the other room can you quit trying to open the connecting door? The walls are not that "sound proof", so, you can hear them shouting at each other from the other room. Toilet has a slow drain,so, you are in suspense if the swirling thing will stay afloat or successfully go down the drain as it is swirls in slow motion. Overall the stay was pleasant especially the staff in the front desk it was a quick check in and out plus the bar staffs were great as to giving us info re:landmarks around the city; valet service was also great. I agree that people with great customer service in the hotel compensates for small inconveniences:) which makes the stay memorable.
Comment from EPC
Sep 2, 2015 by Patrick Palmer, EPC
Dear Kaye; Thank you for sharing this wonderful feedback with us and are glad to hear that you our staff took great care of you. I want to apologize for your disturbance during your stay and assure you, all issues will definitely be addressed during our renovations. We really do appreciate your patience as we work hard to make this the great hotel guests love. We look forward to welcoming you back to Crowne Plaza Atlanta Midtown soon! Sincerely, Patrick Palmer, CHA General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Undee construction

Posted Aug 30, 2015
Once the construction is over I'm sure it will look better. Room wasn't as clean as I would have like but overall good
Comment from EPC
Sep 1, 2015 by Patrick Palmer, EPC
Dear Traveler; We're very happy to hear that you enjoyed your stay with us here at the Crowne Plaza Atlanta Midtown. I am confident you will be pleased with our newly renovated hotel and rooms once we are complete. We hope to welcome you back very soon! Sincerely, Patrick Palmer, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Wonderful hotel just across the street from Emory

Posted Aug 29, 2015
Pros: The staff were superb and were very courteous
Cons: There were some sink fixture issues that needed repair
Location: Located just across the street from Emory Medical Center and within a short distance to the Peachtree midtown center!
The desk personnel ( Kevin) was wonderful in assisting making sure that I could obtain an extension of my accommodation due to an unexpected glitch in my travel schedule!
Comment from EPC
Aug 31, 2015 by Patrick Palmer, EPC
Dear James; On the behalf of our entire team we would like to thank you for your recommendation as well as this wonderful review you have submitted. We really appreciate you and look forward to your next visit with us at the Crowne Plaza Atlanta Midtown! Regards, Patrick Palmer, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Nice hotel with most reasonable pricing

Posted Aug 28, 2015
Pros: .I liked the overall cleanliness and the support of the staff who assisted with directions regarding the city and the support in attempting to assist
Cons: Again, the fixture in the sink did not operate
Location: This hotel is located within walking distance of several conference centers and midtown.
I was very impressed with how the staff assisted and made suggestions as to traveling within Atlanta, Georgia. It was a very good experience and I would again return to stay at this hotel. The only negative rating related to a sink that did not function properly.
Comment from EPC
Aug 31, 2015 by Patrick Palmer, EPC
Dear James; We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. I am pleased to hear our staff provided you with exceptional service. Thank you for your visit and we hope to see you again soon! Regards, Patrick Palmer, CHA General Manager
3 out of 5
by A verified traveler

Just OK.

Posted Aug 26, 2015
Pros: The carpet was filthy. The bathroom was tiny with mildew on the walls.
Cons: Do a better job cleaning the bathroom walls. Try a different carpet cleaning service. Put more than one trashcan in the room.
While the staff was very gracious the hotel was lacking. Its the middle of August and the pool was closed. There was plenty of noise due to construction that we weren't told about during booking. The bathrooms were small and had mildew. The carpet was filthy. After requesting the fridge it was brought up and put on the floor next to a radiator whose cover was coming off. I didn't exactly get the room for a steal so I expected a more. Just OK.
Comment from EPC
Aug 31, 2015 by Patrick Palmer, EPC
Dear Vunvun43; Thank you for sharing with us your feedback of our hotel. I do want to apologize to you regarding any inconvenience you experienced during your stay due to our renovations. Our entire hotel, to include the guestrooms, are receiving a complete makeover so that we can meet your expectations of the Crowne brand you have grown to enjoy. We hope you will return to experience our fresh and updated hotel as I am confident you will be pleased. Sincerely, Patrick Palmer, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great

Posted Aug 24, 2015
Pros: The staff was great
Cons: Make the windows sound proof
Location: location was great. easy access to the FOX Theater
The room was to noise. We were on the 19th floor, but you could hear the noise from below as if you were on the first floor.
Comment from EPC
Aug 27, 2015 by Patrick Palmer, EPC
Dear Traveler: Thank you for the great rating of the Crowne Plaza Atlanta Midtown and I am pleased to hear our staff took care of you. I am sorry to hear the noise disturbed you. Unfortunately, the hustle and bustle of the Atlanta Midtown area can be a bit loud. We are happy to provide our guests ear plugs which we hope will be of help. We hope this will not deter you from a future visit with us. Sincerely, Patrick Palmer, CHA General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Nice hotel stay

Posted Aug 17, 2015
Nice hotel close to restaurants bars attractions in the city of ATL nice room nice staff my only complaint no free breakfast and that pool was little dirty other them that the remodeling being done on hotel didnt bother me one bit great hotel would stay there again
Comment from EPC
Aug 20, 2015 by Patrick Palmer, EPC
Dear Steve; Thank you so much for sharing your feedback. I am so pleased to hear that we were conveniently located to meet your needs and our staff took good care of you. We appreciate your patience as we undergo or vast renovation as I am sure you will be pleased with the outcome. We value you as a guest and look forward to your next visit with us. Regards, Patrick Palmer, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Haven UT

Good hotel, watch out for parking fees!

Posted Aug 16, 2015
Pros: Location was great, central to everything we did in and around Atlanta.
Cons: Upgrades in the bathroom.
Location: Stone Mountain was very cool. Loved our first visit to a Turner Field. Toured Fox Theatre, worth the time. Lots of great restaurants in the area.
The price for the hotel was reasonable. I expect to pay $15-18 for parking in a big city, sometimes $20. $30 was a surprise and we were told valet parking was the only option. Luckily, the valet told us about the public parking behind the hotel at $15/day. That was appreciated. Staff was very nice. Room was nice, except the bathroom needed an upgrade. tiles were dirty and tub needed replacing.
Comment from Hotel Management
Aug 19, 2015 by Patrick Palmer, Hotel Management
Dear Sharon; Thank you for such a great rating of our hotel. Here at the Crowne Plaza Atlanta Midtown, we give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are currently under renovations and our rooms will receive a complete upgrade that I am sure you will enjoy on your next visit with us in the near future. Sincerely, Patrick Palmer, CHA General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

THE HOTEL IS OK

Posted Aug 14, 2015
THE HOTEL IS NICE, HOWEVER, THE PRICE IS A LITTLE HIGH
Comment from EPC
Aug 18, 2015 by Patrick Palmer, EPC
Dear Traveler; We appreciate your great review of the Crowne Plaza Atlanta Midtown. Thank you for your visit and we hope to see you again soon! Sincerely, Patrick Palmer, CHA General Manager
1 out of 5
by A verified traveler from S . burlington

Avoid if you can

Posted Aug 12, 2015
Noisy with unhelpful rude staff Dirty Unpleasant lobby with loud music Avoid if you can Nothing pleasent to say
Comment from Hotel Management
Aug 15, 2015 by Patrick Palmer, Hotel Management
Dear S. Burlington; Thank you for providing us with valuable feedback. I always appreciate hearing from our guests, as it is the best way for us to grow and become the best hotel in Atlanta. I am sorry to hear your did not enjoy your visit. We strive to provide every guest with the best possible experience and I am very sorry that we fell short of that mark for your stay. We hope you will give us the opportunity to address your concerns so that your next visit will meet your expectations. Regards, Patrick Palmer, CHA General Manager