Ratings based on 791 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 11, 2017
Pros: The staff was pretty friendly...other than that, not much.
Location: Good location to the perimeter and the mall.
If you don't mind boiling water in your shower as well as your toilet the place wasn't bad. Stayed for a week, they transferred me to a new room after about the 3rd day because I couldn't even wash my hair because there was no cold water and I couldn't put my head under the shower. The tank of the toilet was literally hot. In the new room, same thing, although the water was just cool enough that my skin did not blister from the temperature. One day there was a blue rubber cleaning glove left on my bath counter....very sanitary. Glasses brought up from the bar were not cleared from my room for 3 days. I ordered breakfast one morning by hanging the menu on my door the night before...it was never picked up. Go out to eat!
Comment from Hotel Management
Mar 13, 2017 by Alicia Wiley, Hotel Management
Thank you for your feedback regarding your recent stay with us. Please accept our sincere apologies for the issues you encountered. As a hotel, we pride ourselves in providing great service and accommodations. When we fall short of our own expectations and the expectations of our guests, we must hold ourselves accountable. Our management team will review these opportunities with the rest of our staff and address them accordingly. Again, thank you for your valuable feedback. We hope to have the opportunity to win back your loyalty on a future stay
1 out of 5
by A verified traveler from usa

Room burglarized, thousands stolen

Posted Feb 4, 2017
In town for 2 day job interview. Brought dress clothes, jewelry, glasses.... left room 7 am w swipe key, returned 10 pm w swipe key. Someone had rifled through my things and stolen house key, keyless car remote, prescription glasses, sunglasses, Tiffany jewelry and more. I filed a police report but the hotel staff will not share w me who accessed the room. Most expensive 2 night stay of my life!!
Comment from Hotel Management
Mar 13, 2017 by Alicia Wiley, Hotel Management
Please accept my apologies for the challenges you experienced during your stay. Please be aware that we are happy to cooperate with the authorities regarding any investigation being completed at the hotel. Please feel free to have them reach out directly to me so that I may provide them with whatever information is required.
4 out of 5
Recommended
for Couples
by A verified traveler from Augusta

Crowne Plaza

Posted Feb 3, 2017
The hotel was nice and clean. The only thing about this hotel is that it's not around any food places, there were some but not alot. But me and my fiance really enjoyed ourselfs. We stayed her for a friends birthday. The hotel is reasonable.
Comment from Hotel Management
Mar 15, 2017 by Alicia , Hotel Management
Thank you for sharing your experience with us. I am sorry that we did not properly communicate with you our proximity to hundreds of restaurants in the area and the availability of the complimentary shuttle to take you to them. We look forward to your return visit so you can properly enjoy the surrounding area and everything it has to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, Ca

Nice hotel about 25 minutes from downtown Atlanta

Posted Feb 2, 2017
Overall the hotel is nice. The only things that bothered me was the fact that there was no toilet paper holder n no hair dryer.
Comment from Hotel Management
Mar 15, 2017 by Alicia , Hotel Management
Thank you for your feedback. I am so sorry we missed placing those items in your room. I hope were able to promptly replace them for you. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from saint louis mo

Awesome

Posted Jan 29, 2017
The hotel was very nice and clean. The staff was wonderful and kind. The area was close to everyone and everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Great experience with exception of bed size. Prefer queen size so felt like sleeping on a twin bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Great hotel and staff. We enjoyed our stay completely.
5 out of 5
by A verified traveler

Location plus service.

Posted Dec 13, 2016 on Hotels
As in all hotels, the double beds are getting smaller every time...but the hotel was great!
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review of our hotel. We truly value your feedback and are pleased to hear you enjoyed your stay. We will be sure to share your great comments with our staff, and we look forward to your next visit!
5 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your rating of our hotel. We sincerely hope you enjoyed your stay with us overall. A great guest experience is something we truly pride ourselves in providing, and we value your feedback. We hope you will visit us again soon.
5 out of 5
by A verified traveler

Friendly, Clean. and close to shopping areas.

Posted Dec 11, 2016 on Hotels
The front desk staff was great, friendly and welcomed us. Kudos to Shantell at the front desk. We received the VIP guest of the day which was very nice and appreciated. We ordered room service and the food was excellent, the food service staff was attentive. We are planning to return very soon. A great experience.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review of our hotel. We truly value your feedback and are pleased to hear you enjoyed your stay. We will be sure to share your great comments with our staff, and we look forward to your next visit!