Was not terrible could use some work
Posted Aug 1, 2016
The hotel was gorgeous on the outside. The outside grounds were very well maintained. The parking car garage needs some work. It is really hard for lower vehicles of guests to pull their cars in and out of the garage do to the hill into the garage being so steep. Lots of parking, would love specified parking for guests per room. The room was not the cleanest. The "bed skirt" had some sort of red stain almost like vomit. The air filter must have been dirty because it stayed hot in the room even after lowering the air conditions to the minimum. Floors looked like they were partially vacuumed. The linens were stiff. It felt like I was drying off with a piece of sandpaper following my shower. Also, it took 1 trip down stairs and two phone calls to get fresh towels, finally received them after about 25 minutes. Again, not terrible, staff was really inviting so kudos to them. The cleanliness, could for sure use some work.
Comment from Hotel Management
Aug 7, 2016 by Michael R. , Hotel Management
Thank you for your feedback regarding your recent stay with us, and please accept our apologies for the issues you did experience. Rest assured, we will address the opportunities accordingly with our staff and we hope you will visit us again.