Not all that its cracked up to be but it'll do....
Posted Nov 1, 2016
Came back home to Atlanta to visit the family and decided to try this hotel given the many good reviews it got. Cleanliness is a big issue and its rating was better than some of the other hotels in the area. That said, I've lived in hotels with a four star rating all around the world and although I'm far from a snob, there are things that took place here that I never thought possible for a four star hotel.
After hanging out with some friends until pretty late one night, I came back to find a large orange air dryer in my hotel room. I wasn't sure why at first but when I kicked my shoes off and walked around for a bit my feet immediately got wet. To make things a bit worse, I went into the closet where my bags were and a lot of my papers were wet as well. Luckily for me, my most important papers were in a fancy binder of sorts and there wasn't anything to complain about. There are many others who would've ruined management's day depending on what kind of papers would've gotten wet. There were water leaks in their gym as well which took away from the fact that they had good equipment as there were towels everywhere soaking up the water. Please keep in mind that this is a 4-star hotel.
If I order room service and ask for a particular condiment on the side, I should be able to get that the first time my food is brought to me. The bathroom door was an older decaying door that I was used to growing up on the Westside of this city and the tiling for the shower was decaying as well.
Comment from Hotel Management
Nov 3, 2016 by Michael R. , Hotel Management
Thank you for your valuable feedback regarding your recent stay with us, and please accept our sincere apologies for the issues you experienced. This is clearly not the way we want our valued guests to be treated. We will be sure to address these opportunities immediately as we strive to provide great service and accommodations.