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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
639 Franklin Gateway SE, Marietta, GA

Reviews

7.0

Good

Rating 10 - Excellent. 127 out of 605 reviews" "
Rating 8 - Good. 202 out of 605 reviews" "
Rating 6 - Okay. 131 out of 605 reviews" "
Rating 4 - Poor. 83 out of 605 reviews" "
Rating 2 - Terrible. 62 out of 605 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Tracy

not pet friendly
Stayed 4 nights in Mar 2024

6/10 Okay

Twanna

Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water, bathroom door was split, and wouldnt stay closed. Phone in room didnt work. Hair dryer was broke and not working. Bed was worn out and sunk in the middle. No water pressure and shower head was calcified.
Stayed 2 nights in Jan 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Whole room was in poor condition. Pulled the sheets back there was hair and spider webs. Bathroom was nasty. Will never stay again. Had to bd transferred to 3 different rooms. Still no working fans
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Kayla

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staying at the property was very unsatisfactory. Our towels had hair in them that were "fresh". The tub had hair in it when we got in. They told us they would cancel my reservation because we didn't check in right at 3 (we were traveling and had work). The toilet was loose coming out of thr ground. The pillows were flat and the light didn't work the first night. The shower had no pressure and when you look at the head, there was a lot ie grime and water buildup. The room was nonsmoking but there were ashes on the air conditioner. Overall, I would recommend going somewhere else.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bazella, Long Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs
Stayed 1 night in Nov 2023

2/10 Terrible

Bazella, Long Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
There were two incidents that occurred. The first one was despite having I do not disturb sign inserted in the key area housekeeping still came in the room and violated my privacy. The second incident which is most severe for the reason I can’t bring myself to even critique other areas high is the fact that they had bedbugs. Once it was brought to the attention of the general manager there was no remedy offered. Customer Service went from being great to a complete failure! The manager suggested that I could have went up the street and found a bedbug and then brought it back. despite having a bedbug in the plastic cup that I brought from the room there was no remedy offered. He offered to have pest control to come in the next day and do a report and if they saw bedbugs because there had to be more than one then he would consider remedy. But we all know that was a lie. I gave him plenty opportunity to make a right and he prefer that I call the health department and write this review.
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Linens were dirty, bathtub and toilet plug , the toilet bowl loose, no fire alarm, ask for another room and instead of upgraded it they offered my a worst one. Ask for credit and they don’t want. Ask to talk to the manager and he was going to be available after my check out.,
Stayed 3 nights in Nov 2023

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, but 2nd floor dryer could not dry my work clothes. 1.50 per dryer cycle- quarters only, and 6 dollars later still not dry. Location was good with nearby restaurants.
Stayed 1 night in Nov 2023

6/10 Okay

JOSHUA

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok if you're desperate
Place was clean and in a good location in town. However, the room was in disrepair, lights broken, door was messed up and couldn't be locked properly and toilet wasn't screwed down and would move if you sat on it. Also the hot water was barely warm.
Stayed 1 night in Nov 2023

10/10 Excellent

Jake

Stayed 1 night in Oct 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than having the wrong check in date causing me more time to check in. Luckily everything else was great!
Stayed 1 night in Sep 2023

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a horrible smell, no working air conditioner. The refrigerator was not working. They also charged me a holding fee of $40 an have not return my money. I will be seeking out legal assistance for not receiving my holding fee. I tried reaching out the manager no answer.
Stayed 1 night in Aug 2023

4/10 Poor

Andrii, Miami

Stayed 6 nights in Aug 2023

6/10 Okay

Wendy

Alright
Stayed 1 night in Aug 2023

6/10 Okay

Blane

Stayed 1 night in Aug 2023

8/10 Good

Anthony

Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

4/10 Poor

paul

Traveled with family
cigarette smoke saturates this property. If you are sensitive -- find another place to stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Julie, Semmes

Traveled with family and small children
Disliked: Staff & service, amenities
Stayed 1 night in Jul 2023

6/10 Okay

John

Traveled with family
Liked: Staff & service
Disliked: Amenities
Well the staff was friendly and no house keeping only gave flesh towels daily and didn't change the bed linen
Stayed 4 nights in Jul 2023

10/10 Excellent

Jhon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Christine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival to our room, we walked into a hot hotel room that smelled horrible! We turned the air on which blew Luke-warm air out, and proceed to wait for the room to cool off. While waiting we decided to begin to unpack, while unpacking we found dirty stained lampshades and a disgusting rusted/plastered shower. The overall appearance of the room was nothing like what the Expedia website had advertised. My husband went downstairs to ask about the air and see how long it would take to cook off. They said the room should cool off within 20-30 minutes. So, we continued to wait and see. However, after 30 minutes the room was still close to 80 degrees. My husband went back downstairs to speak with a manager and see if we could switch rooms. We were told there was no other rooms available. My husband asked if we were able to get a refund as it would not be possible to stay in that room without air and 2 small children in the Georgia July heat. The manager said that since we booked through Expedia we would have to reach out to them. We reached out to Expedia, and after some time they stated that the hotel and decided not to refund our money. We have reached out to Expedia and we will be reaching out to the hotel again also. However, I would not recommend this hotel at ALL, and I would not use Expedia for any future bookings. Absolutely unacceptable and unprofessional behavior! Both ruined our family trip and experience!!!
Stayed 1 night in Jul 2023

2/10 Terrible

Nicholas, Lynwood

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
1st room they gave us was terrible. Almost as if it had not been cleaned in years. Bed was beyond terrible and filthy as was the bathroom. And when brought up to the front desk they said there was only one other smoking room available and they were not willing to budge from giving us any other kind of room. The next room was better but not by much. There was excrement still on the side of the toilet from who knows how long ago. But the bed, though OLD, was clean at least. The next morning my wife woke up with an allergic reaction and the staff could careless, not surprise there. Not that they would have known of her allergies but no remorse at all. I would not recommend anyone from staying here.

4/10 Poor

Damara

Disliked: Cleanliness, staff & service
Poorly
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok
The hotel and staff overall was good. The location was horrible. I shoildve done more research and thats my fault, not the hotel. Also, a very small parking lot, which is not good for people like me that are not the best drivers....
Stayed 2 nights in Jun 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Sharon

Stayed 1 night in Jun 2023

10/10 Excellent

Bridgette, Powder Springs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here
Stayed 1 night in May 2023

2/10 Terrible

LaDona

Disliked: Cleanliness, staff & service, property conditions & facilities
The clerk (female) was rude and condescending. They also had a weird book in the drawer. They removed the Holy Bible and put something else. This hotel is old, very old.
Stayed 1 night in May 2023

2/10 Terrible

Shantil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place never again
Room flooded bath rub cracked charger by the beds didnt work Refrigerator was making a cracking noise i kept trying to reach the manager he or she wasnt there i was to Exhausted to change rooms with all my luggage contacted the manager and he wasn't no help. I finally was able to reach him two days later and I was told to take him to court. I won't be getting my money back or even half.
Stayed 1 night in May 2023

4/10 Poor

Eduardo

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Katherine

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

Leshelle

Stayed 2 nights in May 2023

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Robert

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pics showed continental breakfast , but none offered . Shower head clogged barely sprayed water. Soap shampoo etc was poor quality and very small In portion size for two people.
Stayed 1 night in Apr 2023

4/10 Poor

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smokey will do
Got what we paid for. Nothing special. Room smelled like smoke for a non smoking room. Throw blanket had a cigarette burn on it. Sheets were clean. There looked to be some mold on the cracks of the bathtub. And someone prior to had left a used soap bar. But again. Nothing special. We just needed somewhere to lay our head. Convenient location for the price.
Stayed 1 night in Apr 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reception.
Stayed 1 night in Mar 2023

6/10 Okay

WILLARD SEYMOUR

Disliked: Cleanliness, property conditions & facilities
Unit was dirty
Stayed 1 night in Mar 2023

8/10 Good

Greg

Stayed 1 night in Mar 2023

6/10 Okay

LaTrisha

Traveled with family
Disliked: Cleanliness
Room were not clean requested another room and the owner was understanding and accommodating. Will not book their again
Stayed 3 nights in Mar 2023

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Could not have been more pleased. Clean, comfortable beds, customer service. Would definitely stay there again…..and the price was very reasonable
Stayed 1 night in Mar 2023

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and perfectly located
Perfect for what I needed- an extremely large and clean room, friendly yet professional staff, well within my budget, and in a safe and quiet area close to my venue. Many different food options within a short drive and close to major highways, roadways, and interstates. I will definitely stay at this property during my next business trip to Marietta.
Stayed 3 nights in Feb 2023

2/10 Terrible

Jamaal

Business traveler
Disliked: Cleanliness, staff & service, amenities
This hotel should not be open for business. The manager Kris has the worst customer service I’ve seen. Then the hotel offer Direct tv as there cable provider so if it rains the night of your stay. Don’t expect to watch tv or even have a working phone in your room
Stayed 1 night in Feb 2023

4/10 Poor

Tamara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The internet barely worked no breakfast and the phone didn’t work because the cord you plug into the wall was missing.

8/10 Good

Amanda

Liked: Property conditions & facilities
It's one of the smallest hotels I've stayed at
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022