Bar (on property)

Reviews of Embassy Suites by Hilton Atlanta Galleria

3.5 out of 5
Embassy Suites by Hilton Atlanta Galleria
2815 Akers Mill Rd SE, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 620 out of 1340 reviews" "
Rating 8 - Good. 294 out of 1340 reviews" "
Rating 6 - Okay. 178 out of 1340 reviews" "
Rating 4 - Poor. 129 out of 1340 reviews" "
Rating 2 - Terrible. 119 out of 1340 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Monica

Business traveler, Traveled with partner
Disliked: Cleanliness
The staff was kind and professional. The fitness area was excellent. The breakfast each morning was extensive with good options. However: The hot tub water was yellow/brown, the pool water was frothy, and when I stepped into the shower the first night, there were 5 hairs on the shower wall that were not mine. The room was otherwise clean. On my day of checkout, a housekeeping staff member knocked loudly on my door announcing her presence at 8:20am and woke me up.
Stayed 3 nights in Apr 2024
Response from Embassy Suites Atlanta Galleria on Apr 18, 2024
Thank you for taking the opportunity to rate your stay. We do apologize for the inconvenience caused during your stay. We value your feedback, and our team will closely monitor your concerns so that we can better service our guests. We do hope that you will consider staying with us in the future for a much better experience.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and friendly staff
Stayed 2 nights in Apr 2024
Response from Embassy Suites Atlanta Galleria on Apr 18, 2024
Thanks for the positive ratings and review!

10/10 Excellent

Kevin

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Breakfast was great! Even had soda, which I liked because I am not a coffee drinker. The staff was wonderful
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Apr 18, 2024
Thanks for helping to share the word from your recent stay! We appreciate you compliment and high ratings. Please make us your first choice for your future bookings!

6/10 Okay

Monaliza

Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk were not that nice!
Stayed 3 nights in Apr 2024
Response from Embassy Suites Atlanta Galleria on Apr 18, 2024
Thank you for providing feedback from your recent visit. We do hope that you will give us another try in the future for a much better experience.

2/10 Terrible

Stanley

Traveled with partner
Disliked: Amenities, property conditions & facilities
Floor was dirty hot tub was green pool had weird film over it and front desk was terrible.
Stayed 1 night in Apr 2024
Response from Embassy Suites Atlanta Galleria on Apr 18, 2024
We do apologize for the inconvenience that you encountered issues during your stay. Please know that we strive to ensure that we are providing our guests with exceptional service during their stay. We do hope that you will consider staying with us again in the future for a much better experience.

6/10 Okay

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
The room was good. The check in staff (White male) when I arrived around 5 on April 6 was not friendly and the woman (black female)that was at checkout the next morning at 5 am was not friendly either.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Apr 18, 2024
Thank you for taking time to provide feedback from your experience. Please know that we strive to ensure that each guest's stay is as comfortable as possible. We do hope that you will consider us in the future for a much better experience.

10/10 Excellent

LaTrenda

Liked: Amenities
Breakfast was great! Lots to choose from!
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Apr 18, 2024
Thanks for the ratings and compliments. Thanks for helping to share the word! Please consider us for your travel needs when traveling to Atlanta

10/10 Excellent

Ñato

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Mar 28, 2024
Thanks for your review! We hope to see you again! Thanks for helping to share your positive ratings from your stay!

8/10 Good

Susan

Business traveler, Traveled with partner
Liked: Cleanliness
The staff at this hotel is sensational! The breakfast buffet is outstanding. However, the shuttle service that sounds great on paper is not helpful when a driver isn’t scheduled to offer this service until 3:30 in the afternoon on Saturday and Sunday. In the past, this service was available starting in the morning. We were there for a weekend event at Cobb Galleria. The hotel itself is nice, rooms are huge, but the furniture, carpets, etc are very tired.
Stayed 3 nights in Mar 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Mar 28, 2024
Thank you for taking the opportunity to share feedback from your recent stay at our hotel. We do hope that you will consider staying with us again in the future.

8/10 Good

Yeurys

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient and love the grounds. Rooms are huge and love the buffet breakfast and eggs made to order
Stayed 3 nights in Mar 2024
Response from Embassy Suites Atlanta Galleria on Mar 11, 2024
Thanks for taking the time to rate your stay. We do hope that you will consider staying with us again in the future!

10/10 Excellent

Tomeka

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful scenery and the aatff was amazing. My room was very nice, until i started seeing long hair here and there, when I dont have long hair. Maybe the floor wasn't swept good. Other than that I slept well and the room was nice.
Stayed 1 night in Mar 2024
Response from Embassy Suites Atlanta Galleria Hotel on Mar 11, 2024
Thanks for sharing the word about your recent stay at our hotel! Please know that the information shared will help us to future improve. We do hope to see you again when traveling to Atlanta!

10/10 Excellent

Latoya

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay.
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Atlanta Galleria on Mar 5, 2024
Thanks, Latoya, for your awesome ratings and positive review! We do value and appreciate your business and glad that have you each time you visit our area. Thanks for helping to share your review with others and we hope to have you back soon!

6/10 Okay

William

Traveled with family
I truly love staying in Hilton properties this was the second time at this location, but this time the room had a very musty odor that was very overwhelming and we were in the room for three days without having it cleaned once no fresh towels or anything.
Stayed 3 nights in Feb 2024
Response from Embassy Suites Management Team on Feb 12, 2024
Good afternoon, William. We apologize if your suite had a musty smell. Also, we are back to daily housekeeping services, so if you should choose to stay with us in the future, please refrain from using any DND signage and the team will service your suite. We appreciate your business.

10/10 Excellent

Takeyta

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location and Breakfast was a full meal delicious
Stayed 1 night in Feb 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for taking the opportunity to rate your recent stay. We're glad to know that you enjoyed your stay with us. Thanks for sharing the word! Hope to see you again on your next trip.

10/10 Excellent

Timothy Allen

Liked: Cleanliness, property conditions & facilities
The closeness to restaurants
Stayed 5 nights in Jan 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the positive ratings! We're glad that you experience a great stay while on your recent hotel stay. We hope that you make us your first choice for your future stays!

10/10 Excellent

Bruce

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant staff was welcoming and friendly room was nice
Stayed 1 night in Jan 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

Ileana

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Secure location. The rooms just need more lighting
Stayed 1 night in Jan 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the feedback. Please know that our stay values and appreciate your feedback. Please consider us for your future booking!

8/10 Good

Lakeitha

Stayed 3 nights in Jan 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for taking to time to rate your stay. We hope that you will give us another try in the future!

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for taking the opportunity to rate your previous stay! We hope that you enjoyed your stay and that you will consider us again for your future stays.

10/10 Excellent

Lindsay

Stayed 1 night in Jan 2024
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Awesome
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the positive feedback and ratings! Its great to know that you experienced an "Awesome" stay. We hope that you make us your first choice for your future stays when traveling to our area!

10/10 Excellent

Lawrence, Scottsville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share the word about our hotel!

8/10 Good

Charlene

Stayed 2 nights in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

8/10 Good

Tony

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

Rotonda

Traveled with family
Liked: Cleanliness, room comfort
A Great Occasion
Our son turned 21 and family and friends came over to go to NBA game.
Stayed 1 night in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

6/10 Okay

Shanika

It could been better
Stayed 2 nights in Dec 2023
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

jessica

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Response from Embassy Suites Atlanta Galleria on Feb 16, 2024
Thanks for the review and for helping to share positive feedback about hotel. Please make us your first choice for your future stays!

10/10 Excellent

DESHONTIA

Stayed 1 night in Dec 2023

10/10 Excellent

Tishema

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Douglas

Stayed 1 night in Dec 2023

10/10 Excellent

sharman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bartenders was on point.... the two ladies did our drinks . Their personalities and customer service was awesome!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Davette, Douglasville

Liked: Cleanliness, property conditions & facilities
Great property! Everyone we came in contact with were very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for the positive feedback from your recent visit at out hotel. We truly appreciate your feedback and compliment! Wishing you and yours a very safe holiday travel season!

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely done and quite
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for the positive feedback from your recent visit at out hotel. We truly appreciate your feedback and compliment! Wishing you and yours a very safe holiday travel season!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, and breakfast was free and amazing
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for the positive feedback from your recent visit at out hotel. We truly appreciate your feedback and compliment! Wishing you and yours a very safe holiday travel season!

6/10 Okay

kiara

Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for taking the opportunity to share feedback from your recent visit at our hotel. We do hope that you will consider staying with us again in the future for a much better experience!

4/10 Poor

laura

Liked: Cleanliness, room comfort
Clean but bleh foodb
The hotel was clean. But the room was a disaster. The tiles were coming out of the floor or missing the shower knob and head were loose. The food at the breakfast was cold and mediocre at best. Probably the worst embassy suites we have stayed at as far as the food.
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for taking the chance to share feedback from your previous experience. Please know that we value your feedback and it helps to improve on our guest overall experience. We do hope that you will consider us in the future for a much better experience!

10/10 Excellent

Caitlin

Traveled with group, Traveled with partner
Liked: Cleanliness
Beautiful property!! Very spacious room for 6 people!
Stayed 2 nights in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for the positive feedback from your recent visit at out hotel. We truly appreciate your feedback and compliment! Wishing you and yours a very safe holiday travel season!

2/10 Terrible

Helen

We arrived 2:30. Did not get checked in until 5pm. We were 3rd in line. 1hr before anyone told us what was going on. 1st computer. Then key card machine. Last excuse rooms not clean. Finally after 2.5hrs we got a room after I called Hilton Honors and told them manager would not come and speak to us. Then a room became available. People were sent to rooms that were already occupied. Worried during night that someone would come in our room. As people were checking in at 11pm. I would like to inquire about a refund. This was a terrible nightmare . We were late to our event despite arriving ahead of time I have never had such terrible service.
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
We're sorry that you encountered issue during your stay. We do hope that you will consider staying with us again in the future for a much better experience.

8/10 Good

Loretta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
Thanks for your rating.

8/10 Good

lynn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
We're sorry that you encountered an issue during your previous visit. We do hope that you will consider us again in the future for a much better experience.

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
We're sorry that you encountered an issue during your previous visit. We do hope that you will consider us again in the future for a much better experience.

6/10 Okay

Melodia, COLUMBIA

Liked: Cleanliness, amenities, property conditions & facilities
We stood in line for two hours trying to check in. I was late to an event, which cost me a lot of money, because I couldn’t get into my room.
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
We're sorry that you encountered an issue during your previous visit. We do hope that you will consider us again in the future for a much better experience.

2/10 Terrible

Amy

Liked: Property conditions & facilities
Hotel system crashed. Could no check in. On our third third room for the night
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 30, 2023
We're sorry that you encountered an issue during your previous visit. We do hope that you will consider us again in the future for a much better experience.

10/10 Excellent

Paige

Liked: Cleanliness, room comfort
Better than expected. The complimentary drinks were much appreciated and the restaurant food selection was great. The room was very clean and the sliding doors to separate the space was a great added touch.
Stayed 1 night in Nov 2023
Response from Embassy Suites Atlanta Galleria on Nov 6, 2023
Thanks for taking the opportunity to rate your recent visit at our hotel. We do thank you and value your feedback and business. Please make us your first choice for your future bookings!

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Embassy Suites Atlanta Galleria Hotel on Oct 30, 2023
Thank you for taking to opportunity to share feedback from your recent visit at our hotel. We are glad to know that we were able to provide you with exceptional service during your stay. We look forward in you staying with us again in the future! Thanks for spreading the word!

2/10 Terrible

Santana

Stayed 1 night in Oct 2023
Response from Embassy Suites Atlanta Galleria on Oct 30, 2023
It apppears that you encountered a issue while staying at our property. Please know that our hotel strives to ensure that each of our guests stay is an enjoyable experience. We apologize for any inconvenience that may have caused your stay to be as enjoyable as possible. Please give us another try in the future for a much more enjoyable experience.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, clean, and cool. The bed was very comfortable. The staff was nice.
Stayed 1 night in Oct 2023
Response from Embassy Suites Atlanta Galleria Hotel on Oct 30, 2023
Thank you for taking to opportunity to share feedback from your recent visit at our hotel. We are glad to know that we were able to provide you with exceptional service during your stay. We look forward in you staying with us again in the future! Thanks for spreading the word!

10/10 Excellent

Genner

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice staff, great breakfast
Stayed 2 nights in Sep 2023
Response from Embassy Suites Atlanta Galleria on Oct 30, 2023
Thank you for taking to opportunity to share feedback from your recent visit at our hotel. We are glad to know that we were able to provide you with exceptional service during your stay. We look forward in you staying with us again in the future! Thanks for spreading the word!