Ratings based on 241 Verified Reviews

3.1 out of 5
63% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel in nice area of Atlanta

Posted May 12, 2017
Pros: Nice area, proximity to Marta and shops, easy carparking
Cons: Noisy airconditioning
Location: Very convenient
When I arrived at the hotel after a transatlantic flight, they told me they had no rooms and directed to me to a much poorer hotel 15 miles away for one night, refunding the cost for that night. But the other hotel was much cheaper, half the price, so this wasn't a very good offer. The hotel I eventually stayed in is in a nice area of Atlanta with good road and Marta connections, very quick to mid/downtown. There are also many shops and other services nearby.
Comment from Hotel Management
May 15, 2017 by General Manager , Hotel Management
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with a much better visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake View SC

Nice hotel close to Emory University

Posted May 9, 2017
Hotel staff very courteous and helpful. Very nice room with a fridge, stove, and microwave. Had a seating area with couch and desk. Nice King size bed. Mattress was a little too firm for my taste but nothing is perfect. The room looked like it had been recently redone with new flooring and paint. Bathroom was very clean and well stocked. Would definitely stay there again . Very nice area of Atlanta.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Pam, thanks for the fabulous review of Extended Stay America - Atlanta - Buckhead. We especially appreciate your awesome comments about our staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveler from georgia

will not stay again

Posted Apr 14, 2017
Small, smelled musty and like stale smoke, no linen for sofa bed, staff not as friendly as we are used to at other hotels.
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you experienced issues with odors and unfriendly staff. Please accept my apology. I met with the staff, and we will communicate more to ensure that this does not happen in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from portsmouth va

great location in gridlocked ATL

Posted Apr 4, 2017
Pros: Marta station walking distance in gridlock atlanta
Location: starbucks drugstore, Marta station grocery store all walking distance.
this location was walking distance to many important things. best part about hotel. grocery story, starbucks, drugstore and Marta metro commuter rail.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you valued our convenient location and that our hotel was walking distance to the MARTA station. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from B. Minneapolis,MN

Quite and clean

Posted Mar 16, 2017
We enjoyed our stay the staff was friendly and helpful
Comment from Hotel Management
Apr 17, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you valued how helpful our staff was during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1 out of 5
by Ronald

Roach hotel

Posted Feb 25, 2017 on Hotels
I woke up at 6 AM in the morning to use the restroom and there were for roaches crawling around in the bathroom and sink
4 out of 5
Recommended
for Everyone
by A verified traveler from moskva

Good location, kroger very close, marta very close

Posted Feb 23, 2017
Trains could be very noisy. The railroad right beside. Can wake you up. Othet than this, all good. Kroger 5 min away, marta 2 mins away. Costco 20 min walk and marshalls 15 min. Breakfeast is pick and go. Nothing fancy, but you will not be hungry.
Comment from Hotel Management
Feb 27, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see that you valued our convenient location, but please accept our apologies for the train noise. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
3 out of 5
by Donna

This traveler left a rating score only Posted Feb 9, 2017 on Hotels
1 out of 5
by A verified traveler

Rservation

Posted Feb 8, 2017 on Orbitz
We booked rooms a few month ago, but one room was overbooked, and cannot stay for one person.
4 out of 5
by Juan

Jen in Buckhead

Posted Feb 7, 2017 on Hotels
Great stay! Courteous and friendly staff. Clean room and well organized. Clearly an older hotel, but very well kept! And super quiet!!
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
We appreciate you sharing your comments. It is good to know you experience great customer service while staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.