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Posted Aug 4, 2016
The first problem was the hotel staff. Yes, they were friendly and helpful at first when I checked in. However, my keycard was not working. No one was at the front desk. A sign left said to call a certain number, but no one answered. The next two times the keycard didn't work there was still no one at the desk. Upon exiting, the woman checking me out of my room did not even ask how my stay was...that is a first!
I asked for a nonsmoking room. It was stated on the entry way that it was in fact nonsmoking. The previous guest did not follow that. The room smelled like months of accumulated smoke. It smelt old and musty; now all of my belonging smell foul. The sheets were also grimy.
Breakfast is coffee, tea, Quaker-packaged grits, and leftover granola bars and muffins (both packaged). The breakfast counter was not restocked each morning to look fresh.
I would have spent a few extra dollars to get a nicer, cleaner space.
Comment from Hotel Management
Aug 12, 2016 by Manager, Hotel Management
Thank you for your recent review of your stay. The condition of your room smelling like smoke that you described is unacceptable and I sincerely apologize for your experience. To prevent this from happening again, my team is working diligently to make sure guests do not smoke in our non-smoking rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.