Dear Eric, Thank you for choosing our hotel and for taking the time to provide your review. We're disappointed to read that your experience did not meet your expectations. Your feedback about the condition of our property is very concerning, and we apologize for any inconvenience it may have caused. Please know that we take guest feedback seriously, and we'll use your comments to ensure a more fulfilling stay for future guests. Our team is committed to regaining your confidence in our hotel, and we would love the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear CHRISTOPHER, We are thrilled that you had a positive experience at Extended Stay America and found our property well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management

Dear Destiny, Thank you for sharing your review of your recent stay at our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Yeng, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please consider staying with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Chaeyhun, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Moreover, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Kevin, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We have noted your feedback regarding the air-conditioning and will share it appropriately with our maintenance team. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Kevin, Thank you for sharing your feedback. We're delighted to hear you had a positive experience with our staff during your stay at Extended Stay America. Providing excellent service is our commitment, and we appreciate your recognition. If you have any additional feedback or suggestions, feel free to share them. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Elbia, Thank you for sharing your experience with us. We're glad to hear that you found the beds clean during your stay at Extended Stay America. We appreciate your feedback and hope you had an overall positive experience with us. If your future travels bring you back to the area, we look forward to welcoming you again. Sincerely,Hotel Management

Dear Dave, We are delighted to learn that you have found our hotel's prices to be reasonable in comparison to other establishments. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. We appreciate your feedback and assure you that we are actively exploring ways to improve our facilities to meet the evolving needs of our valued guests. Thank you for choosing our hotel, and we hope to welcome you soon.SincerelyHotel Management

Dear STEPHEN, Thank you for your review, which is filled with many kind comments! We are thrilled you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Tre. He is a true asset to our team, and we will surely share your compliments. Once more, thank you for your feedback; we hope to see you again soon! Sincerely,Hotel Management

Dear Paola, We value your feedback and thank you for taking the time to evaluate your stay. We are genuinely sorry that your experience was anything other than seamless. Please rest assured we take your comments seriously and will explore ways to enhance our guest satisfaction moving forward. We hope you will consider giving us a chance to welcome you back and demonstrate our commitment to exceptional hospitality next time you return to our area.Sincerely,Hotel Management

Dear Jessica, Thank you for your excellent review of Extended Stay America. We are glad you chose us to be your temporary home and are relieved we met your expectations. We are thrilled to read that our team, especially Angie and Randy, have made such a positive impact on your experience, especially during a challenging time for your family. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your kind words mean a lot to us, and we are happy to be considered as family to you. We appreciate your recommendation and are here to support you however we can. We look forward to continuing to provide you with a comfortable and friendly experience.Sincerely,Hotel Management

Dear Nannette, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we apologize for not meeting our commitment to clean, fresh accommodations. Your feedback is important to us, and we will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

Dear Timothy, Thank you for your excellent feedback! We're delighted to hear that you had a positive experience during your stay at our hotel. Your satisfaction is our priority, and we look forward to providing you with another wonderful stay in the future at Extended Stay America.Sincerely,Hotel Management

Dear Dongsu, Thank you for your recent review of your stay at our hotel. We apologize for the cleanliness issue you encountered during your stay. Your feedback is important to us, and we have taken immediate steps to address this issue with our housekeeping team. We are committed to maintaining a high standard of cleanliness throughout our hotel and appreciate your input. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear PAMELA, Thank you for taking the time to review your stay. It is gratifying to read your remarks regarding our front desk associates, and we are pleased that you had a seamless check-in/check-out experience. However, we always want our guests to have the best time with us, and we regret the lingering smell of smoke impacted your stay. Thank you for bringing this issue to our attention so we can address it suitably. We hope you consider this an isolated instance and allow us to regain your trust on a future visit.Sincerely,Hotel Management

Dear Patricia, We continuously focus on improving our services for our guests, and we sincerely apologize for the inconvenience you have experienced upon check-in. Also, we understand that your room and bathroom's cleanliness and maintenance issues impacted your overall stay. We have a duty to follow the processes in place to ensure each guest suite is well maintained. We will share your feedback with our housekeeping and maintenance team for further improvements. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Whitney, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

Dear Daven, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use comments like yours to continuously make changes to our brand to improve our guest’s experience. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will allow us to serve you in the future. We are working hard to correct any issues with our rooms.Sincerely, Hotel Management

Dear Guest, Thank you for choosing us. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control, but your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention, and we hope to have a chance to change your experience on a future visit. Sincerely, Hotel Management