The room was unprepared. We had to ask for basic stuff like soap, utensils etc. Dirty towels. Not enough breakfast items, and most of the time nothing left by the time we reached there. Bad smell in the hotel. We paid high price for the room, but facilities were not upto the mark.
Comment from Hotel Management
Jul 22, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear you’re your room was missing some items at check in, not enough breakfast items and the odor you experienced. To uphold our company's high standards, we will thoroughly check every aspect of the room, prior to check-in, ensure breakfast bar is stocked at all times and work on the odor elimination moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we would like to hear it. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.