Dear Guest, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Extended Stay America and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hotel Management

Dear Bianca, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for friendly staff are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

Dear Kelvin, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Extended Stay America and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hotel Management

Dear Holly, Thank you for being our guest and for your valuable feedback. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We take your comments seriously and will take the necessary steps to address your issues. Our housekeeping procedures will be thoroughly reviewed to ensure that each room is prepared flawlessly for our guests. Your feedback is valuable to us, and we will use it to improve our services. We hope that you will consider staying with us again in the future.Sincerely,Hotel Management

Dear Karl, Thank you for providing valuable feedback on your recent experience with us. We are deeply committed to providing our guests with the best service and quality. We apologize that your experience did not meet your or our team's expectations. Please be assured that we are sharing your concerns with the appropriate individuals and will take the necessary action to address them. We sincerely hope you will consider giving us another opportunity to show you the exceptional hospitality we are known for.Sincerely,Hotel Management

Dear Andrenique, We appreciate you for writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please connect with the front desk team for further assistance and revisit for a seamless hotel experience. Sincerely,Hotel Management

Dear George, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our front desk associate, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping team, and remedial steps are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Donald, We appreciate your feedback regarding your stay at Extended Stay America. We're glad to read that our front desk team provided impeccable service during your check-in. However, we apologize for any inconveniences you experienced, including the ongoing construction on the ground floor and the cleanliness issues in your room. Please know that your comments have been shared with our team to ensure improvements are made. We value your business and hope you'll consider staying with us again in the future for an even better experience.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us during your recent visit. We apologize for anything other than a perfect stay and are disappointed that our current remodeling impacted your stay in any way. We have discussed your comments with our team and will make changes to serve our guests better. We want every guest to have an exceptional, seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management

Dear Jaquel, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear Tina, Thank you for staying at Extended Stay America during your recent trip to Atlanta. We are delighted to know you had an enjoyable, comfortable stay and that our location close to your event was perfect for you. Further, we appreciate you recognizing the efforts of our excellent team. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear LaDona, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay at Extended Stay America; therefore, we are delighted to exceed your expectations, and your words for Jasmine and the housekeeping team mean a lot. Thank you again, and we look forward to your return visit.Sincerely,Hotel Management

Dear Abdul, Please accept our apologies for not meeting your expectations during your recent visit. While we are pleased that you loved our team’s hospitable service, we are sorry for the condition of your guest room and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay, and we regret you ended up canceling with us. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Pamela, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Mary, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Didik, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Sahifa, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Devon, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear William, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. However, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. We will address this with them to guarantee any future issues. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management

Dear William, we are glad our hotel's location was convenient for your need. Our rooms have full-size refrigerators with ice trays; therefore, we do not have ice machines on our property, and we are sorry for your disappointment. Also, the kitchenware is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite; we will ensure our front desk communicates this more clearly. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management

Dear Deirdre, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments about safety and friendly staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management

Dear Melinda, at Extended Stay America, we are delighted to know you had a wonderful stay. We strive to provide all our guests with a home-like stay. We look forward to welcoming you soon for another enjoyable stay. Sincerely, Hotel Management

Joshlin, thank you for being our guest and sharing your observations. We apologize for disappointing you and the maintenance issues you encountered during your visit. We will share your comments appropriately to ensure a much better guest experience. We hope you will give us another opportunity to serve you again. Sincerely, Hotel Management

Rajaa, thank you for choosing Extended Stay America and sharing your experience. We are pleased to know you had an excellent time here. It was a pleasure to host you. We look forward to your visit whenever your travel brings you to this area. Sincerely, Hotel Management

John, we appreciate you bringing this concern to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

Justin, thank you for sharing your review and the details surrounding your recent stay. We apologize for the cleanliness issues you encountered during your visit, and we will share them appropriately. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Dakeema, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations with our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Patrick, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Meanwhile, we will discuss your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management

Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management