Ratings based on 378 Verified Reviews

3.5 out of 5
68% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Crestliner, preimeter, atlanta.

Near the highway

Posted Apr 19, 2018
After check in found the room has not yet complete, no towel, no bath soap,2 dirty pillows, wait 1.5 hrs. for them to bring in supply, both elevaters has syrup spilled on that i step on have reportd to the front deck but found it still there next morning at time of checking out.
Comment from Hotel Management
Apr 20, 2018 by Hotel Management, Hotel Management
William, thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered while being here and that we weren’t able to make it up to you while you were here. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service levels going forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Not a great experience.

Posted Apr 19, 2018
Arrived after a 2 hour drive at 8:45pm. There was a post-it note at the front desk saying “on break, back at 9:10.” Stayed 3 nights total. The second evening, someone was outside playing music at 5:30pm. At about 7pm I called the front desk, the front desk person said she would speak with them. The music was turned down, then basically once an hour till about 11:30, it would cut on for a while. I called back at 11:30, spoke with someone about it. They said they’d tell them to stop. Finally stopped. Walls are thin. Could hear neighbors TV running the entire night until 8am. Awful pillows. Room felt stuffy. Would not recommend this place if you are a light sleeper.
Comment from Hotel Management
Apr 19, 2018 by Hotel Management  , Hotel Management
John, thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, Ga

A good extended stay hotel!

Posted Apr 10, 2018
Safe, clean, and a friendly staff. Would stay there again.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from 905 Crestline Pky. Atlanta, GA 30328

Not a good hotel of the condition of thos stay

Posted Apr 10, 2018
After check in, found the room has not completed as it has no towel, no soap, 1/2 roll toilet paper, no facial tissue, one pillow is dirty and pillow case is the same, waited 1.5 hrs. for picking up at the counter, carpet has not vacumed.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
William, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Apr 9, 2018
Hotel was located conveniently. Nice for the price. Breakfast was a joke
Comment from Hotel Management
Apr 9, 2018 by Hotel Management, Hotel Management
It's a pleasure to read your fantastic review about the Extended Stay America! We are thrilled you found us to be a great value and that our terrific location was perfect for your needs. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from nc

convenient location

Posted Apr 2, 2018
Pros: Room size, reclining chair and mini kitchen
Cons: More breakfast selection or at least enough for all guests
Location: Lots to do nearby and easy to get to it
Although the breakfast was limited and they ran out of muffins one morning, all was okay here. I would stay again.
Comment from Hotel Management
Apr 3, 2018 by Hotel Management, Hotel Management
Thank you for sharing the experience you had at Extended Stay America. We are glad to know you loved the convenience of our location and enjoyed the comfort of your spacious room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Atlanta

Not to Return

Posted Apr 2, 2018
Positives: The staff was very friendly and accommodating Good location to church & shopping Negatives: The bedding wasn't cleaned properly; visible stains Breakfast completely misrepresented Guests weren't respectful of other guests; very loud noise and partying Leaking shower head
Comment from Hotel Management
Apr 2, 2018 by Hotel Management, Hotel Management
Felicia, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Apr 1, 2018
Pros: Nothing
Cons: Everything
We needed a plunger at 2:20 in the morning and I asked the desk to bring it to us which was a few doors down the hall and she simply said no. I did get it but there was no service at all. The person who checked us in was pleasant.
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Close to shopping

Posted Mar 29, 2018
This hotel was smoke free. It smells good and the air was crisp. The manager had cleaned our room prior to us checking in and I must say it was super clean.
Comment from Hotel Management
Mar 29, 2018 by Hotel Management, Hotel Management
Kim, thanks for making Extended Stay America a part of your travel plans. We are glad to know our location was perfect for your trip and that you had an enjoyable time with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Mar 29, 2018
All is well. Suburban office area. Quiet. 1 night business trip.
Comment from Hotel Management
Mar 29, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management