Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Passing thru

Posted Oct 31, 2016
Location: There are plenty of restaurants and major malls or movie theaters within a 15 minute drive.
It was a queen nonsmoking room with full kitchenette. The downside to it was that it provided no pots and pins or any type of dishes at all.
Comment from Hotel Management
Nov 2, 2016 by Manager, Hotel Management
The team and I appreciate your remarks. I'm glad to read you favored our convenient location near much to do in the area, but disappointed that our cookware policy was not explained you during check in. Dishes, for the fully equipped kitchen, are available at the front desk for guests. I will be sure to work with our staff on doing a better job communicating this. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by A verified traveler

Nice, quiet, safe, convenient

Posted Oct 19, 2016
Cons: I saw a roach for the second straight time I've stayed here, shower pressure was also weak in both rooms, funny smell in the refrigerator and too firm
Very nice staff, cozy hotel. Very convenient area with nice prices.
Comment from Hotel Management
Oct 20, 2016 by Manager, Hotel Management
The team and I appreciate your positive remarks. We appreciate you letting us know that you had issues in your room. We are sorry for this, but are happy to read that we provided you with a nice staff and a cozy place. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
by A verified traveler from North Augusta, SC

Room condition, bedding, & other issues.

Posted Oct 11, 2016
Location: I was in Atlanta for a convention so I had little time to 'tour' or sightsee. Location is readily accessible to highways & hotels.
Check-in was slow due to lack of staff. After check-in, it was discovered that the bed sheets were dirty. When replacements were requested, the staff wanted us to come to the office to get them. Unacceptable. Then the replacements were dirty as well, so a third set was exchanged and WE made the bed before we could feel comfortable to get into it. The room smelled of bleach upon entering. It took another day before the smell dissipated to an acceptable level. There was no hot water for the bathroom sink. The staff didn't seem to think they could do anything about it. Luckily, there was hot water using the bathtub/shower or the kitchenette sink. We won't stay at an Extended Stay again despite the low cost. Guess we discovered that you get what you pay for.
Comment from Hotel Management
Oct 17, 2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am sorry to hear that you encountered an issue with the service at check in, problems with the condition of your room, and maintenance issues in the room. To ensure that a situation like yours doesn't happen again, our team is taking the necessary steps in preventing issues like yours. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveler from Alabama

Needs updating & a good cleaning

Posted Sep 29, 2016
The room was mostly clean but the floor in the kitchen was sticky in front of the cook top...which is right beside the bathroom door so you walk through it quite a bit. The toilet looked like it needs replacing. The shower made a squealing noise when running and water was spurting out from a poor connection. The stairway to my room was littered with cigarette butts & ashes. The "breakfast" is served on a table no longer than 2 feet wide which was disappointing. The staff were very nice but overall I was not impressed with the facilities.
Comment from Hotel Management
Oct 10, 2016 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am happy to read your remarks about the friendly staff. However, I am very sorry that the facility was not up to standard. In response to your feedback, I am taking the required steps in improving the facility. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveler from 日本

価格相応のホテル

Posted Sep 28, 2016
Pros: 目的地に近かった。価格。
Cons: 朝食の品質向上。ヘアドライヤーの設置。
Location: 静かなところで良かった。
アメニティーは石鹸のみ設置で、シャンプーは、フロントに行って貰いました。朝食のクオリティーは、期待してはいけません。しかし、価格が安価で目的地に近く、無料駐車場設置の為、選びました。近くに(車で行く距離)にレストランも点在し、夕食には困りませんでした。価格相応のホテルです。
2 out of 5
by A verified traveler from m

No room service no ammenities ran out of soap and

Posted Sep 24, 2016
Take this place off your list its terrible no room service nothing on the room except 1 small round soap uncomfortable bed desk clerk rude
Comment from Hotel Management
Oct 4, 2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am sorry to hear that the bed was not comfortable and the clerk was rude. In response to your feedback, I am taking the necessary steps to avoid these issues. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
4 out of 5
by arnold from CUMMING, GA

BEST LOCATION FOR THE BEST OF ATLANTA

Posted Aug 31, 2016 on Hotels
hotel recently remodeled...not really a "family place." GREAT LOCATION! Best restaurants immediate area..Buckhead only 6 minutes..lake lanier 20 minutes....no ambiance..just convenience and function
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
We appreciate you taking the time to write a review and for choosing to stay with us. It is great to hear about how convenient our location is to the area and that you were able to have a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
by Robin

My stay at Extended Stay America

Posted Aug 29, 2016 on Hotels
Great stay nice and quite stores and restaurants near by
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for sharing your experience. I am glad to see you were able to have a pleasant stay with us while enjoying our convenient location to the area. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
by A verified traveler from Conyers Area

Clean, great staff, shopping close, room clean.

Posted Aug 28, 2016
Pros: close to my training class
Cons: Make sure the assigned room numbers stay in place.
Location: Publix and other eating places was near by. It sits back off the road way nice and comfy.
It was very quiet and peaceful. I would always come there.
Comment from Hotel Management
Sep 6, 2016 by Manager, Hotel Management
The team and I appreciate your positive remarks. I'm so pleased to hear you favored our clean facilities and convenient location to your training and to restaurants nearby. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
5 out of 5
by A verified traveler

很好

Posted Aug 27, 2016 on Hotels
环境好 地点好