Pleasing Hotel close to shopping areas easy Parkin
Posted Nov 30, 2016
Our first bad ( experience ) impression was the fact that we arrived to check in just before mid night due to our delayed flight and had to stand outside the main entrance for about 2 hrs because the front desk clerk were no where in sight despite we rang on the outside phone no one was available, after the phone rang for a very long time we got and answering machine then a live person, after explaining our situation that person also tried contacting the front desk clerk but then told us that someone would come over to assist us from another Hotel which never happened, and this same pattern continue for 2 hrs with at least 6 different live phone operators, in the mean time we managed to get into the lobby when a guest left the Hotel at that time we started knocking on several doors including the Laundry department door then after a long wile suddenly the front desk clerk appeared with the excuse that she were not feeling well and went to lay down in her car and fell a sleep and apologized for having us wait that long outside the building, she then took our info and gave us a room which to our surprised turned out to be a room for the handicap with the bars in the bathroom, the next morning we met another clerk who never even new that we were in that Hotel because apparently we were not checked in officially.
For all the years traveling and staying in Hotels this was our first bad ( impression ) experience, especially knowing that we stayed in Extended stays several times
Comment from Hotel Management
Dec 19, 2016 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I was disheartened to read that we dropped the ball tremendously during your check-in experience. Please accept our apologies. In response to your feedback, I am working diligently to inform all staff on the importance of front-desk presence. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.