Dear Bryce, We want to extend our apologies for not being able to provide you with a room. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Rosa Cruz, Thank you for choosing our hotel during your recent visit to our area. We are sorry for the inconvenience in your suite. Our front desk team can help you with making your time better. In response to your remarks, we will instruct our team to share the details about the kitchenware policy during check-in that they are on request and kept at the front desk to ensure cleanliness. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Alima, It was a pleasure hosting your visit. We appreciate you mentioning our service and that you enjoyed your time here. Thank you for your valuable feedback and we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

Dear LeJohnny, Thank you for writing a review of your time with Extended Stay America! Your kind words about our clean location are greatly appreciated. We receive many great compliments about our location, so we are glad this made your stay perfect for your time in the city. Sincerely,Hotel Management

Dear Taylor, Thank you for your review. We genuinely regret that the elevator issues, microwave, and inattentive staff compromised your stay. This is not reflective of the usual standard we strive for every day. We will share your comments with the appropriate individuals to avoid future recurrence. We appreciate your patience and are glad you found comfort in a clean bed despite the challenges. Please be assured we're taking steps to ensure a more positive experience on your next visit.Sincerely,Hotel Management

Dear patrice, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Melissa, Thank you so much for your review. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms so our guests can make informed decisions. The deposit is meant to cover any incidental charges during your stay and is refundable. We regret if this was not adequately communicated to you. Regarding the refund, we would like to point out that it can take your bank a few business days to process. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Jose, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management

Dear shanta, Thank you for dedicating the time to share your feedback. We understand the significance of offering our guests a spotless, comfortable, and tranquil environment; therefore, we apologize for falling short of your expectations. Rest assured, we are taking all necessary measures to ensure such incidents do not happen again. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Monica, Thank you for choosing Extended Stay America and for this outstanding review! We're thrilled to read that our staff has made your stay comfortable and taken great care of you and your family. Your recommendation means a lot to us, and we're honored to have earned your trust. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Whenever you're ready for another stay, we'll be here to welcome you back with open arms. Sincerely,Hotel Management

Dear Edralisa, We apologize for any confusion regarding your check-in experience. We appreciate you bringing this to our attention and will review our online information to ensure accuracy. Your feedback is valuable, and we apologize for any inconvenience caused during your stay. If you have additional details or concerns, please feel free to share them with us. We strive to improve our services based on guest input and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear Amy, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management

Dear Taffee, Thank you for being our guest and sharing your review. Seeing your travels bring you back to see us again is a great pleasure, and we're glad we could meet your expectations. We are also delighted you loved our quiet accommodation and the hospitable service provided by our staff. It was a pleasure to have you as our guest at Extended Stay America, and we hope to see you again on your next visit to Atlanta.Sincerely,Hotel Management

Dear Jing, We're delighted you had a pleasant stay at our hotel. Our team works hard to provide excellent service, and your feedback is much appreciated. If you have any further comments or suggestions for us, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future.Sincerely,Hotel Management

Dear Matt, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Syndey, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced with your reservation during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Salwa, We sincerely apologize for the negative experience you encountered during your stay. Your concerns are deeply concerning and not reflective of our usual standards. We are actively addressing the issues raised, from check-in processes to maintenance and safety protocols. Our team is working diligently to rectify the sparking microwave and plumbing issues. We are reviewing our emergency response procedures and communication systems to ensure swift action during any emergencies. We also apologize for any confusion regarding breakfast services. Your feedback is invaluable in helping us improve, and we hope for the opportunity to provide you with a significantly better experience in the future.Sincerely,Hotel Management

Dear Marc, Thank you for staying with us and sharing your experience. Please accept our sincere apologies for the difficulties in your room and for not providing the attentive service we strive to provide every guest. Rest assured that these issues will be addressed with our associates and will not be repeated. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management

Dear Lisa, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping and service issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite and excellent customer service; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Kenneth, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize for falling short and regret that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Hurl, Thank you for reviewing your recent stay at Extended Stay America; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management

Dear Grady, Thank you for choosing Extended Stay America for your recent visit to Atlanta. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for not meeting all your expectations. On behalf of our entire team, please accept our apologies for your issues with the bed. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we regret the unavailable front desk team at the mentioned time, and we will discuss this so this lapse is not repeated. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management