Ratings based on 193 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Surry Virginia

Nice hotel close to historical sites/ attractions

Posted Aug 8, 2016
Comforting place to stay while enjoying your visit to a large city. Staff members are helpful.and very friendly.Great customer service.
Comment from Hotel Management
Aug 10, 2016 by Ken, Hotel Management
Thank you so much for staying with us, and thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel for a Good Price

Posted Jul 19, 2016
Pros: I like the location and the convenience it offers.
Location: You can visit the aquarium, World of Coke, Underground Atlanta, and the Sky View Faris Wheel. These are just a few iimportant things to do in town.
The staff is very friendly and acommodating. I arrived into town 9:30am and they allowed me to check into a room before the official 3pm check in. Call in advance for this accommodation. The rooms are convenient, equipped with a kitchenette (sink, mirowave, refrigerator, ice bucket, coffe pot), sofa, iron/ironing board, two tvs and spacious bathroom. Some positive features are the mimi fitness center, complimentary breakfast, laundry facility, and a hotel shuttle that takes you within a two mile radius of the hotel for shopping and site seeing purposes. Overall, you will love your stay. It's right in the heart of downtown Atlanta where many important sites are located.
Comment from Hotel Management
Jul 23, 2016 by Ken, Hotel Management
Thank you for your feedback and thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, Michigan

Had a seven-night stay at this hotel.

Posted Jun 26, 2016
Pros: That it was a suite for the price of a regular room. It was very comfortable for a seven-night stay.
Location: There were people loitering right outside the entrance 24 hours a day. One had to go through them each time to enter the hotel.
It was a very nice suite with a very nice bathroom.
Comment from Hotel Management
Jul 1, 2016 by Ken, Hotel Management
Thank you for staying with us!
2 out of 5
by A verified traveler

Posted Jun 2, 2016
My room wasn't clean and they put me in another room and people were already in it
Comment from Hotel Management
Jul 1, 2016 by Ken, Hotel Management
I do apologize for your experience you had when staying with us!
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff are wonderful

Posted May 7, 2016
You are welcomed and treated so great by all the staff. Everyone was lovely. Lobby and elevators need work but rooms were clean and the bed was great. Location good too
Comment from Hotel Management
May 13, 2016 by Ken, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service!

Posted Apr 26, 2016
From the moment we got to the hotel, the service was awesome! We got right into our room which was spacious and clean. Tamika at the front desk was awesome, as well as our shuttle driver Telisha. And the ladies who serve breakfast even sang to the guests in the morning. Can't say enough about everyone's southern hospitality. If I travel back to Alanta again, I would most definitely stay here!!
Comment from Hotel Management
May 1, 2016 by Ken, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2016
All staff was very friendly. I would definitely stay here again.
Comment from Hotel Management
May 1, 2016 by Ken, Hotel Management
Thank you for staying with us!
2 out of 5
by A verified traveler from Birmingham, AL

Broken shower and elevator, poor staff

Posted Apr 4, 2016
Pros: Large room, coffee in lobby, free shuttle to area attractions
Cons: Working elevator, working shower, staff that is friendlier
Location: This hotel is right next to the Marta station. There was constant commotion on the streets which we could hear from the room.
The elevator was out of order at the hotel (our room was on the 4th floor and we were traveling with two small children) and our shower was broken. There was not another room available (we had to have two beds) and we were told that the maintenance staff was not on site. I asked to shower in another room, even if we couldn't move to another room. They said they just had a room with a king bed open and that I could shower there. Everyone we spoke to while trying to make accommodations seemed annoyed that we needed their help. They also were very short with us. When they came to bring me the room key for the other room, the staff member was almost rude (since she had to climb the stairs to bring me the key, since the elevator was out). One employee who looked like a manager was incredibly unhelpful and didn't help answer any questions we had. On top of no elevator, the 'free breakfast' was extremely picked over and what was available didn't look fresh at all. We did appreciate the large size of the room and I love having complimentary coffee in the lobby. However, overall, it was a poor experience and I'm not likely to book this hotel in the future, nor recommend to anyone visiting Atlanta.
Comment from Hotel Management
May 1, 2016 by Ken, Hotel Management
I do apologize for your experience we will use this as a training tool to better future guest service.
5 out of 5
Recommended
for Everyone
by A verified traveler from ringgold ga

Surprised...

Posted Mar 4, 2016
It was a very good experience with the hotel. The entire staff was courteous, thoughtful and helpful. I plan to stay there on each of my trips because the location was well placed in the city.
Comment from Hotel Management
Mar 6, 2016 by Ken, Hotel Management
Thank you for your review and thank you for staying with us!
1 out of 5
by A verified traveler from Huntsville Alabama

Horrid hotel. Most of the font staff is very nice

Posted Feb 15, 2016
The door on the room did not close. The valet was the one who carried our bags and had to slam his body into the door to open it. My mother broke her wrist trying to close the door. Was told by Marriott I would have free parking with the handicap placards. When I checked in the manager was called and he laughed and told me no way. Ok that was rude and you didn't need to laugh!! There is stairs to get up to the check in desk or a small elevator. My mother has a cane so we asked to use the elevator which we were told has been out of service for many years! Then we caught the maid going through our suitcase!! When we asked what she was doing she said she thought we checked out... um.. no we had the room for two days and this was day one. Now the lady that checked us in and out was amazing and gave us some extra shampoo for our troubles. Thanks for trying! Oh and don't walk out the door after dark! We had a fight start infront of us and the waffle house next door is a huge drug area!
Comment from Hotel Management
Feb 21, 2016 by Ken, Hotel Management
I sincerely apologize for the issues you had when staying with us! We will use this as a training to tool to better serve our guest in the future.