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Reviews of Fairfield Inn & Suites by Marriott Atlanta Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Atlanta Downtown
54 Peachtree St SW, Atlanta, GA

Reviews

7.0

Good

Rating 10 - Excellent. 327 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 170 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Juan

Business traveler
Disliked: Cleanliness
Very dangerous area. Would never stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel itself was good. Staff was very nice and friendly. The free breakfast was a huge full spread and better than any hotel breakfast I’ve ever had included! All rooms are suites which was really nice to have the kitchenette and the room was very spacious with a separate living room. Now for the not so great…. You can tell this is in an area that used to be very nice when the underground mall was open but it’s now not an area you want to be in after dark. There were homeless and street walkers Constantly around the hotel, especially at the run down Payless shoes store directly across from it were large amounts gathered and camped. We were on the 11th floor so We really didn’t hear them, but I’m sure If we were on a lower floor it would have been noisy and all Hours of the night due to the “activity”. We were very thankful and appreciative of the valet parking they had and 24hr security that were always watching our rental Car and monitoring the hotel Entry area so my family was safe coming and going. Also the hotel Is being renovated so there was only 1 elevator working which slowed us down a bit, but overall it was a good experience.
Stayed 4 nights in Apr 2024

6/10 Okay

Dennis

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property was clean and staff accommodated all our needs. The location was terrible and inundated with homeless people that limited our walking access. We had to Uber to move about. If the neighborhood had been safe, it would have been a nice walk around Atlanta
Stayed 1 night in Apr 2024

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice & professional. The breakfast was amazing. I’d definitely come again.
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Alison

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff is very helpful, but there is only one elevator causing a safety concern if an emergency happens. There is only valet at $50 per night! That is double the cost of the area hotels! They park your car in a cheap daily rate garage. Not impressed that this is a Marriott which I usually love.
Stayed 2 nights in Mar 2024

4/10 Poor

Rocio

Traveled with family
Hotel breakfast was nasty. They ran out of oatmeal , waffle mix and muffin. The eggs were disgusting. We couldn’t eat any of the 3 days we stayed there. Valet parking was $50.00 which it’s extremely overpriced , you don’t get any other options because the area is unsafe. Full of homeless people. Very unsafe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room it self.
Stayed 1 night in Mar 2024

10/10 Excellent

Alastair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very convenient location.
Stayed 1 night in Mar 2024

8/10 Good

Laura

Stayed 1 night in Mar 2024

2/10 Terrible

Marquita

Disliked: Cleanliness, staff & service, property conditions & facilities
Never received my deposit back
Stayed 1 night in Feb 2024

4/10 Poor

Liza

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I always pick this property because of how close it is to underground and I work in mascarade and daiquiriville. Only thing, recently I have had to either switch rooms or having to bring up a portable fan because of air conditioning problems in building. Right now only one elevator works and it took forever getting up and down from the room, luckily this time it was on the 3rd floor so it was fine using the stairs… Also I have been trying to call customer service to see how come the security deposit always takes almost 2 weeks to come back, and this has happened to me the last 3 times that I have recently stayed at Fairfield.
Stayed 1 night in Mar 2024

2/10 Terrible

Gillian

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities
It’s fine for a play to stay if you’re going to an event in the area. Clean. Nothing crazy. I had no complaints.
Stayed 1 night in Feb 2024

2/10 Terrible

Mickie

Disliked: Cleanliness, property conditions & facilities
Looks to be offul on outside, we didn’t stay, air went out, security had to let us in because of homelessness in the area, it looked unsafe
Stayed 2 nights in Feb 2024

2/10 Terrible

Timothy, Massapequa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked and paid for a room with ‘2 king beds’. I was told there are no king beds on the premises, only ‘Full size’ beds, which are smaller than Queen beds! Ridiculous! I will not be booking with Fairfield Suites or through Expedia ever again. What a scam.
Stayed 1 night in Feb 2024

8/10 Good

Team Girls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly employees. Big rooms/suites. Heat won turn off/no Ac during February, so it was 75 degrees in room. Bed was hard.
Stayed 1 night in Feb 2024

4/10 Poor

Aida

Traveled with family
Disliked: Amenities, property conditions & facilities
The location of the hotel is sketchy. The Underground may have been a fun part of town at some point but today, it is abandoned with homelessness all around. We did not feel safe. The staff was nice and professional. The room was ok, the thermostat did not work so we couldn’t regulate the temperature making our stay very uncomfortable. I wouldn’t stay again.
Stayed 1 night in Feb 2024

6/10 Okay

Cursey, Bogart

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clogged drains.
Stayed 1 night in Feb 2024

8/10 Good

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Alot of attractions.
Stayed 1 night in Feb 2024

4/10 Poor

Marycruz

Traveled with partner
Disliked: Property conditions & facilities
Hotel was nice but car got broken into overnight!
Stayed 1 night in Feb 2024

6/10 Okay

Liza

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Air conditioner in room 911 was not working, we tried to wait almost an hour and a half to see if it will work but nothing, we asked front desk for help and they gave us 2 portable fans to put in the room but also outlets were not working. They did end up giving us another room which I appreciate very much. We stay in Fairfield almost 2-3 times a month so we’ll still be coming with you guys!
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

2/10 Terrible

Hans

Disliked: Cleanliness, staff & service, property conditions & facilities
They oversold the hotel cancelling my reservation that was prepaid. One week later I dont receive the refund!!

10/10 Excellent

Jonathen

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

FERNANDA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to give my congratulations to the photographer. Photos are one thing and reality is sadly very different. it's ugly. The surroundings are horrible, ahh and as if that were not enough it says it has parking available, but it NEVER SAYS YOU HAVE TO PAY $50.00 per night. Now we just have to wait for breakfast tomorrow.
Stayed 1 night in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good, but some issues
Hotel was very clean, the bed was really comfortable, and the staff very friendly. I did have two issues. The water was barely warm and the body wash in the shower was empty.
Stayed 1 night in Jan 2024

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness comfortable clean peaceful place. Their staff are so friendly and pleasant wow nice place to be. Thank you so Expedia
Stayed 1 night in Jan 2024

2/10 Terrible

Amy

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room wasn’t ready when we arrived at 4:00pm. Then when we arrived to our room- we had no heat and Froze to death! We asked to be moved. They sent us to a room that the heater wouldn’t stop running and we sweated! Absolutely awful!!!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff and valet were very friendly and polite! Room and bathroom were very clean. Will definitely stay here again!
Stayed 1 night in Jan 2024

8/10 Good

Anne-Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and went over and above. Great place to stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jodi

Stayed 3 nights in Jan 2024

2/10 Terrible

ALINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean. Staff was friendly. AC didn't work but staff was willing to move us
Stayed 3 nights in Dec 2023

4/10 Poor

Oscar

Traveled with family
Disliked: Cleanliness
The property is located in a really bad neighborhood. The property has strong smell of weed inside the hotel, was really unacep. Never sty at this property .
Stayed 1 night in Dec 2023

6/10 Okay

Kelly

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Yukihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was pretty good but the surrounding area downtown needs work. Hotel staff, especially the security officers and the valet guys were great 👍. Keep up the good work 👏
Stayed 2 nights in Dec 2023

10/10 Excellent

Bette

Liked: Cleanliness, staff & service, property conditions & facilities
Raheem at the check in and out outstanding. Great personality! Nikki great attitude and pleasant.
Stayed 1 night in Dec 2023

4/10 Poor

Gabriel

Stayed 1 night in Dec 2023

6/10 Okay

Cecilia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property is old but clean. My bathroom door was damaged and one elevator was out the entire stay. Too many people hang out at entry.
Stayed 1 night in Dec 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean but it was obviously an older property and needed upkeep. The thing that really was inconvenient for me was that the air conditioning wasn't working. After turning down the air to 60 the temperature rose from 75 to 76. The checkin was also a little awkward. I have a hyphenated last name but getting divorced and I gave them the wrong name. While straightening out the name I was asked if there was a mister on this trip. I didn't understand the continued confusion over my identity since both last names were on the ID.
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower did not work
Stayed 1 night in Dec 2023

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023