Ratings based on 713 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 6, 2017
Wifi was broken and sink did not drain, but staff was friendly
Comment from Hotel Management
Jan 6, 2017 by ken, Hotel Management
Thank you for your feedback and thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Dec 28, 2016
Hotel is close to restaurants, lounge and attractions. The staff was amazing...
Comment from Hotel Management
Jan 1, 2017 by Ken, Hotel Management
Thank you for your feedback and thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Dec 7, 2016
Pros: All good .. nothing outstanding ... nothing bad either
Cons: Lost & Found Services
Location: Pretty rough neighborhood, lots of food option nearby but they all shutter by 7 PM
All good, nothing outstanding but then nothing bad too. Neat, well connected & compact. Area can get very rough after 6 PM. Left behind a pretty expensive HDMI cable, left a note with the reception. They said they would look into & revert, waited no response as yet.
Comment from Hotel Management
Dec 8, 2016 by Ken, Hotel Management
Thank you for your feedback, we are sorry to hear that you have misplaced your HDMI cord, if it does turn up we will be sure to contact you. Thank you so much for staying with us.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for staying with us and thank you for your feedback.
4 out of 5
by A verified traveler

Great customer service!!

Posted Nov 14, 2016 on Hotels
The staff was amazing!
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for staying with us and thank you for your feedback.
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Great room and friendly people but I was offered drugs by two different people at night as I was walking back to hotel
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for your feedback. We are working with the city to clean up the surrounding area. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Welcoming, convenient, unavoidable city noise

Posted Oct 29, 2016
Pros: Good shower, nice staff, handy to the subway.
Cons: Street noise at night.
I felt warmly welcomed; all the staff were cordial. My request for a "high floor" was met, and I was able to check in early. The room had a sitting area separated from the bedroom by a door, which is nice though I didn't need it this trip. Comfortable bed, clean, nice room. Unavoidably, given the location, there is "city" noise: traffic sirens. I have noise canceling headphones, but the hotel provides ear plugs. The hotel is just across the street from a central MARTA (subway) stop, so very convenient.
Comment from Hotel Management
Oct 30, 2016 by Ken, Hotel Management
Thank you for your feedback and thank you so much for staying with us. We are happy to hear that you enjoyed your stay.
2 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Thank you for your feedback. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent customer service

Posted Oct 24, 2016
Pros: The staff was the best part. Truly southern hospitality.
Cons: The bed was not the most comfortable ever, but to be fair, I'm also 8 months pregnant, so most aren't. And I've had worse.
Location: Turn-around drive, so no trouble having Ubers pick us up, but right downtown. Less than 30min drive from airport, plenty of walk-able restaurants, etc
I have never seen a hotel staff more friendly, outgoing, courteous and helpful. From front desk to breakfast staff, the hotel staff made my stay so enjoyable, and I would DEFINITELY recommend it. The building is old, but that gives it character (like many in large cities; this is not your brand-new suburban Fairfield), but all was updated, clean and comfortable.
Comment from Hotel Management
Oct 29, 2016 by Ken, Hotel Management
Thank you so much for your feedback and thank you for your kind words about my staff. Thank you again for staying with us.
2 out of 5
by A verified traveler from Savannah, GA

Very nice hotel in a very urban area

Posted Oct 17, 2016
Pros: The old building which is in good condition and very clean.
Cons: The location is a ghetto- complete with rats and bums!
Location: Very bad location for tourists!!! No shopping and no open restaurants.
The hotel is a lovely historic building with a friendly polite staff. There is unfortunately no restaurant in the hotel and the breakfast buffet is a bit lacking - not enough food for the amount of guests. The area in which the hotel is located is awful! Since it is the Federal district everything closes at 5pm on Friday and there is no where within walking distance to find dinner. The homeless are outnumbered only by the rats, who unabashedly roam the sidewalks. Being located next to the underground Atlanta entrance, there is a tower which plays music all night. All in all - a very disappointing weekend
Comment from Hotel Management
Oct 20, 2016 by Ken, Hotel Management
Thank you for your feedback , we are working with the city to clean up the area. Thank you for staying with us.