Ratings based on 731 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Great! It was a pleasant stay. Don't order food from Sarpino's though! My food never showed and I couldn't speak to the manager.
Comment from Hotel Management
May 3, 2017 by Ken, Hotel Management
Thank you so much for your feedback and thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
The location is extremely convenient for my business purposes. Shuttle service provided to local areas & restaurants is convenient, but there did not seem to be any "quick meal" type restaurants within reasonable walking distance. The staff were extremely nice and helpful. Room condition, comfort and cleanliness were very good.
Comment from Hotel Management
Mar 23, 2017 by Ken, Hotel Management
Thank you so much for your feedback and thank you for staying with us.
5 out of 5
by Brian

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you so much for staying with us.
4 out of 5
by Sharon

Nice Hotel...not so good location

Posted Feb 26, 2017 on Hotels
Pros: Great staff and nice enough rooms. For almost $200 per night paying $30 to park was disappointing! Cons:The hotel was right next door to where we wanted to shop, however I would not stay there again and would have rather travelled a few miles due to the fact that the parking lot was small, congested and un-organized. They gave us an option of paying the hotel $30 to park our car in the tacky Underground parking lot of they said we could park it ourselves and it would cost $12 to $15 dollars per day. We opted to park it ourselves and after being it the parking garage just overnight the cost came on the meter of $30 anyway. We also ordered from a restaurant that did Philly cheese stakes nearby, I would not recommend them, they were really slow, we did not get what we ordered the food was mediocre at best and we had to call from a different number because they would not take our calls.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you so much for our feedback we will use your feedback to better serve our future guest.
3 out of 5
by dennis

Meh... it'll do

Posted Feb 26, 2017 on Hotels
The area is bad. They're attempting to renovate, but a renovation like the one needed for this area is still a decade away. The bed was pretty horrible, just a cheap bed- hard and springy, the bed covers were literally a sheet and a comforter... nothing in the middle. The air vents were full of dust. Valet was slow Front desk wasn't too helpful. No one offered to assist with luggage Security staff was more interested in watching a comedian (who used the N-word a lot while I was waiting for the elevator) on his phone Friday night than he was on making sure the hotel was secure.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you so much for your feedback we will use you feedback to better serve our future guest. Thank you for staying with us.
2 out of 5
by Jacqueline from ATL, downtown

Disappointed

Posted Feb 19, 2017 on Hotels
Though the staff were friendly and professional, the rooms, breakfast, and area were subpar. Wouldn't stay again.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
We do appreciate your feedback and thank you for staying with us.
4 out of 5
by chester

Nice spot

Posted Feb 14, 2017 on Hotels
Nice location and great service
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you so much for your feedback and thank you for staying with us.
4 out of 5
by Jontavius

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you so much for staying with us
5 out of 5
by MURIEL

Definitely a hotel to visit again!!!!

Posted Feb 6, 2017 on Hotels
The entire staff was so friendly and willing to do anything to make your stay a wonderful one. The room way bigger than expected and awesomely clean. The valet and courtesy shuttle drivers were very nice and informative.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you so much for your feedback and thank you for staying with us.
2 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
Bed are terrible, we could feel the metal springs right on my surface. Sketchy part of town. Loud, small....seriously, skip it.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for your feedback, we apologize for the experience you had. Thank you for staying with us.