JUST ONE ISSUE
Posted Sep 7, 2016
I reserved and paid for a room from 9/1 to 9/5 and happily arrived well before 3pm as my flight was early and trip to and from Decatur for breakfast was smooth. Upon arriving we were welcomed by Uriah, a gentleman with a great smile and warm personality, who informed us that, according to their reservations, we were not expected until Sunday (9/4). WHAT?!?!?! I check my emails, and text and find no revisions to my reservation as per Expedia. I am told by the front desk Rep to contact Expedia to attempt to rectify the situation but am told that the hotel is DEFINITELY OVERBOOKED for Saturday (9/3), so no matter what conclusion we come to we would NOT be able to stay at the Glenn on said date. After 1 hour and 6 minutes on the phone with Marjorie, who was very professional and lots of help, and interim conversations with Uriah of the Glenn, we were set for a room on Thursday, Friday and Sunday, leaving us scrambling to find somewhere to stay on Saturday as Atlanta was the host city for several events this Labor Day weekend (ie: HITP, Roller Skate Convention, DragonCon, GA State Football and Pride). Uriah did all he could to assist us as best he could by offering to hold the bulk of our luggage for the overnight, upgrading us to a King Suite for Sunday (although the toilet leaked) and willing to add breakfast although we would depart far too early to partake in this perk, as it was the hotels booking office that altered my reservation.