Ratings based on 1,208 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2016
Beautiful setting, accommodating staff, great location!
3 out of 5
by A verified traveler from Nashville, TN

Decent hotel in middle of Buckhead

Posted Feb 1, 2016
Pros: Location
Cons: Cleanliness of the room and making sure facilities and amenities are up and running, as they are described in the hotel description.
Overall, the experience was OK. For the most part, it was what I expected. I was disappointed when I arrived, because the room was not the cleanest. Trash in the trash cans. The hotel facilities were in disrepair (the pool and spa were down and at night they kept blocking off areas). At night, people were extremely loud and kept us up. I also had people knocking on my door and trying to enter, when there is a do not disturb sign hanging.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Buckhead restaurants

Posted Feb 1, 2016
The hotel staff were friendly and prompt. The room was not cleaned to acceptable standards: there was a drinking straw on the floor and fresh mixed drink spilled on the floor (still wet and color of mixer). There was also hair on the bathroom cabinet from previous guest.
Comment from Hotel Management
Feb 5, 2016 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thank you for staying with us and we're pleased to hear you enjoyed our friendly and hospitable team. We regret to hear the room did not meet your expectations, nor our standards. Our Housekeeping team works diligently to provide beautiful accommodations for every guest upon check-in. We do hope you will consider staying with us again in the future. --Lisa Mathieu, Dir. of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

It was nice.

Posted Jan 26, 2016
Pros: The convenience. It was walking distance from Lenox Square.
Cons: The amenity was only one set. We were two people. Since we are friends not a direct family member we needed two sets.
Location: It was very close to the Lenox Square. We enjoyed walking to the mall.
It was clean and room was nice size. The bathroom was spacious and I liked it very much.
Comment from Hotel Management
Feb 5, 2016 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thanks for choosing Grand Hyatt Atlanta. As you mentioned, we are within walking distance to Lenox Square Mall and other luxury shopping areas (i.e. Phipps Plaza and Buckhead Atlanta Shops). Glad you enjoyed the accommodations and cleanliness of your guest room. Come back and visit again, soon. --Lisa Mathieu, Dir. of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and Courteous Staff!

Posted Jan 24, 2016
I had a very warm and inviting stay here. The staff was very welcoming and inviting from the valet to the front desk staff to the room service attendants. Everyone here made my stay memorable and enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Buckhead stay - Atlanta

Posted Jan 18, 2016
Pros: High quality and close to good restaurants. We could walk everywhere we wanted to go. Healthy!
Location: Two good malls nearby, Loads of good restaurants for dinner and close to some good nitespots.
Nice hotel - convenient for shopping, good restaurants and entertainment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2016
Parking is very expensive you do have the option to self park or valet both are costly
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, large rooms, comfortable bedding

Posted Jan 4, 2016
Pros: Large rooms, comfortable bedding, nice size bathroom
Cons: They took a while bringing clean towels, waited at least an hour for clean wash towels and bath towels. Too strict on holidays
Location: Onyx strip club isn't to far and the Lenox mall is literally right around the corner. There's a Chick-fil-a and a flying biscuit right downstairs.
It was good overall but I would not reccomend it for NYE stay. Our guest weren't allowed to come upstairs after 8 pm and wouldn't allow us to take liquor upstairs to our room when we came back from the club. We literally had a full bottle that hadn't been opened yet and couldn't bring it inside the hotel.
Comment from Hotel Management
Jan 7, 2016 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Thanks for staying with us for the New Year. We're glad you enjoyed the large guest room and comfortable bedding. Each guest room features a plush Hyatt Grand™ bed for ultimate rest and relaxation. We hope you will come back and see us again, soon. --Lisa Mathieu, Dir. of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, WI

New favorite hotel in Buckhead

Posted Jan 3, 2016
Pros: Great, friendly staff from the valet to the front desk, the bartenders and housekeeping. Very spacious rooms and nice amenities.
Location: Great restaurants in the area and Lenox Square for shopping. We also drove to the botanical gardens right off Piedmont Road nearby.
We always visit Buckhead when we are in the Atlanta area visiting family and we love the Bistro Niko down the street. This was our first time staying at the Grand Hyatt, but we will definitely be back!
Comment from Hotel Management
Jan 7, 2016 by Grand Hyatt Atlanta in Buckhead, Hotel Management
Wow. Thanks for staying with us and allowing us to take part in your regular Atlanta trips! Bistro Niko is a wonderful restaurant and is one block away from our front door. We love the convenience of walking to dinner, a show or even one of the many luxury shopping areas. Our friendly team goes above and beyond to provide a wonderful experience for all guests. Glad we could be your home away from home. We look forward to seeing you again, soon. --Lisa Mathieu, Dir. of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Better than expected!

Posted Dec 30, 2015
The hotel was beyond what I thought it would be. It was close to a lot of shops and eateries and most within walking distance! We stayed on the 20th floor and the views were amazing. Will definitely stay here again!