Ratings based on 1,316 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from K

Great place to stay!!!

Posted Aug 24, 2016
Everything was great! From the staff to the condition of the establishment was enjoyable. Highly recommend.
4 out of 5
by A verified traveler from boston

Nice hotel

Posted Aug 17, 2016
The bathroom surprised me. Shower curtain in a small stall wirh a hand held shower head and ok water pressure. All disappointing for such a lovely hotel. Needs to be updated!
4 out of 5
by A verified traveler from Atlanta

Great hotel in the middle of Buckhead

Posted Aug 7, 2016
The facilities of the Grand Hyatt were very nice, but the staff is the hotel's golden star. They went out of their way to make our stay enjoyable. My girlfriends and I decided to do a staycation instead of driving hours to the beach. We definitely made the right choice. We had a wonderful time.
Comment from Hotel Management
Aug 8, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for choosing Grand Hyatt Atlanta for your recent staycation! We're pleased to hear our staff provided such wonderful service and accommodations for you and your girlfriends. We hope you all decide to come back and escape with us again, soon. --Lisa Mathieu, Dir. of Operations
5 out of 5
by A verified traveler from s

Loved this hotel

Posted Aug 3, 2016
Wow my hotel was my favorite part of Atlanta, amazing gym with WOMENS private sauna and steam room ... Starbucks basically in parking lot and Chick-fil-a. Gorgeous pool and water fall one of the cleanest hotels I've been to and I travel weekly for business nice bar area I didn't have the food but room is nice size also not smallest no key guard needed in elevators loved hotel true 5 stars for me
Comment from Hotel Management
Aug 3, 2016 by Grand Hyatt Atlanta, Hotel Management
Wow. Thank you for your kind words and we're pleased to hear that our accommodations and quality service met all your expectations. As one who travels frequently, you know exactly what brings ultimate comfort and we're happy to know Grand Hyatt Atlanta provided that throughout your stay. We hope your future travels to Atlanta will bring you back to our property. See you then. Safe travels. --Lisa Mathieu, Dir. of Operations
3 out of 5
by A verified traveler

Nice but not worth the money!!!

Posted Jul 26, 2016
For the amount of money I paid I expected more. Not to mention upon check-in the clerk provided false information in regards to parking. I was informed self park was free only to find out during my departure that it was $24 per day.
Comment from Hotel Management
Aug 3, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us. We're glad you enjoyed your time at our property. We do regret to hear that you were misinformed about our parking arrangements. We provide valet parking ($36 per night) and self-parking ($24 per night) for guests to utilize. During your next trip to Atlanta, we hope you will consider our hotel.
5 out of 5
by A verified traveler from memphis tn

great stay

Posted Jul 20, 2016
I had a nice stay. I absolutely loved the bar area there was always plenty of action there
Comment from Hotel Management
Aug 3, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us and we're glad you enjoyed your time at Onyx! Onyx is a great bar to enjoy a cocktail, relax and take in the views of our 32-foot waterfall right outside the 2-story windows. --Lisa Mathieu, Dir. of Operations
5 out of 5
by A verified traveler

Great location in Bulkhead, perfect for a getaway!

Posted Jul 19, 2016
Pros: Cleanliness, very quiet building, easy parking, amenities, things to do around the hotel
Cons: N/A
Location: Plenty of restaurants, Lenox Mall is walking distance, interstates close by, etc.
Very clean and comfortable hotel, great location with all the amenities you will need.
Comment from Hotel Management
Aug 3, 2016 by Grand Hyatt Atlanta, Hotel Management
It was a pleasure having you stay with us! Our hotel is centrally located in the Buckhead neighborhood and allows guests to walk to award-winning restaurants, luxury shopping, entertainment and more. Next time you visit Atlanta, be sure to stay with us! See you then. --Lisa Mathieu, Dir. of Operations
5 out of 5
by A verified traveler from Kaneohe, Hi

Nice hotel close to Atlanta

Posted Jul 4, 2016
One of the best hotels ever. Starbucks is so close. Bed is perfect. The breakfast in the room was so awesome!
Comment from Hotel Management
Jul 6, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us! Our lobby bar proudly brews Starbucks coffee and offers a variety of pastries and snacks throughout the morning and evening. All of our guest rooms provide Hyatt Grand beds for guests to enjoy utmost comfort. Glad you enjoyed breakfast from our In Room Dining menu! Come back soon.
5 out of 5
by A verified traveler

Posted Jun 28, 2016
Pros: The staff was excellent. They were so friendly.
The staff was wonderful. They were very friendly and very attentive.
Comment from Hotel Management
Jul 1, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us and we're pleased to hear our friendly staff was able to enhance your stay and make everything memorable. Come back and stay with us again, soon. --Lisa Mathieu, Dir. of Operations
5 out of 5
by A verified traveler from Music City

Great hotel, close to eats, shops and price

Posted Jun 26, 2016
Fast check in Warm welcome with a smile Very inviting clean room and bathroom Fast check out Very friendly staffs Only got 1 issue: The AC vent blows air directly to the headboard and gets too airy and made us wake up several times during the night to raise the temp to shut it. But overall stay was great..
Comment from Hotel Management
Jun 29, 2016 by Grand Hyatt Atlanta, Hotel Management
Thank you for staying with us and we're glad you enjoyed our accommodations and the nearby attractions, restaurants and amenities. Our friendly staff is always available to ensure your stay is impeccable. We hope to see you again, soon. --Lisa Mathieu, Dir. of Operations