Ratings based on 1,297 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from memphis tn

great stay

Posted Jul 20, 2016
I had a nice stay. I absolutely loved the bar area there was always plenty of action there
5 out of 5
by A verified traveler

Great location in Bulkhead, perfect for a getaway!

Posted Jul 19, 2016
Pros: Cleanliness, very quiet building, easy parking, amenities, things to do around the hotel
Cons: N/A
Location: Plenty of restaurants, Lenox Mall is walking distance, interstates close by, etc.
Very clean and comfortable hotel, great location with all the amenities you will need.
5 out of 5
by A verified traveler from Kaneohe, Hi

Nice hotel close to Atlanta

Posted Jul 4, 2016
One of the best hotels ever. Starbucks is so close. Bed is perfect. The breakfast in the room was so awesome!
Comment from Hotel Management
Jul 6, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us! Our lobby bar proudly brews Starbucks coffee and offers a variety of pastries and snacks throughout the morning and evening. All of our guest rooms provide Hyatt Grand beds for guests to enjoy utmost comfort. Glad you enjoyed breakfast from our In Room Dining menu! Come back soon.
5 out of 5
by A verified traveler

Posted Jun 28, 2016
Pros: The staff was excellent. They were so friendly.
The staff was wonderful. They were very friendly and very attentive.
Comment from Hotel Management
Jul 1, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us and we're pleased to hear our friendly staff was able to enhance your stay and make everything memorable. Come back and stay with us again, soon. --Lisa Mathieu, Dir. of Operations
5 out of 5
by A verified traveler from Music City

Great hotel, close to eats, shops and price

Posted Jun 26, 2016
Fast check in Warm welcome with a smile Very inviting clean room and bathroom Fast check out Very friendly staffs Only got 1 issue: The AC vent blows air directly to the headboard and gets too airy and made us wake up several times during the night to raise the temp to shut it. But overall stay was great..
Comment from Hotel Management
Jun 29, 2016 by Grand Hyatt Atlanta, Hotel Management
Thank you for staying with us and we're glad you enjoyed our accommodations and the nearby attractions, restaurants and amenities. Our friendly staff is always available to ensure your stay is impeccable. We hope to see you again, soon. --Lisa Mathieu, Dir. of Operations
4 out of 5
by A verified traveler

Nice Location

Posted May 31, 2016
The location of the hotel is nice and the room is clean and comfortable. The staff is friendly and knowledgeable.
Comment from Hotel Management
Jun 14, 2016 by Grand Hyatt Atlanta, Hotel Management
Thanks for staying with us and we hope to welcome you back again, soon.
5 out of 5
by A verified traveler from Rogers, AR

Upscale hotel in a beautiful area of Atlanta.

Posted May 28, 2016
Pros: Pleasant staff. Very clean. Great area of Atlanta. Room service food is gourmet (although rather pricey). Pool area was great. Valet parking a plus.
Cons: Beds were not very comfortable. No microwave in room.
Location: Very nice area of Atlanta. 25 minutes from turner field. 30ish minutes to the airport. 15 minutes from Piedmont hospital.
This hotel is very well decorated. The check in/check out was easy and the staff was very nice. It is about 25 minutes from Turner field and 15 minutes from Piedmont hospital. You can walk to shopping and restaurants.
Comment from Hotel Management
Jun 14, 2016 by Grand Hyatt Atlanta, Hotel Management
Thank you for staying with us and we're glad you enjoyed our upscale neighborhood and accommodations. Our team takes great pride in the service we provide from In Room Dining and Front Desk to Front Drive and Housekeeping. Glad you experienced such wonderful customer service and hospitality. We hope to welcome you back, soon. --Lisa Mathieu, Dir. of Operations
3 out of 5
by A verified traveler from Omaha, NE

Could be so much better

Posted May 23, 2016
Pros: Staff was very pleasant
Cons: See my earlier comments.
Location: In the heart of Buckhead, great location for business or pleasure.
Staff service was excellent, what disappointed me was the inability to cool down the room in the evening, the bland room decorating and the lack of water bottles available in the room. I can go to a lesser brand hotel and get as comfortable of a bed and water in the room. The hotel could be so much better, but needs some work on rooms and greater attention to the little details.
Comment from Hotel Management
May 25, 2016 by Grand Hyatt Atlanta, Hotel Management
Thank you for staying with us. We are glad you enjoyed our friendly staff and found their hospitality to be so wonderful and accommodating. We do regret to hear that you did not favor our guest rooms. Please know that our team works diligently to ensure guest rooms are well-kept and well-appointed. We take steps to provide comfortable stays for everyone. We hope you will allow our team another opportunity to show you the true value of our property. --Lisa Mathieu, Dir. of Operations
4 out of 5
by A verified traveler

Posted Apr 27, 2016
It was great. The hotel was quiet and the staff was friendly.
4 out of 5
by Morgan

This traveler left a rating score only Posted Apr 27, 2016 on Hotels