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Reviews of Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy

2.5 out of 5
Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy
3450 Creek Pointe Dr, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 873 reviews" "
Rating 8 - Good. 224 out of 873 reviews" "
Rating 6 - Okay. 118 out of 873 reviews" "
Rating 4 - Poor. 57 out of 873 reviews" "
Rating 2 - Terrible. 90 out of 873 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & presentable
Stayed 1 night in Apr 2024

8/10 Good

James, Sylacauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Ben Keith

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy
Stayed 1 night in Mar 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hilton should be ashamed to have their brand associated with this property. It is so run-down, it should be closed down and renovated. The lobby floors and ceiling were filthy. The elevator was out of service. One of the two beds was not usable and the other was only slightly better. The water came out of the faucet brown and the wall paper and ceiling plaster were coming off. That being said, the front desk personnel were great and the room maid service had done the best they could. We always chose Hampton Inn when we travel, but no more.
Stayed 1 night in Mar 2024

2/10 Terrible

Michell A, Columbus

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet was running all night and sink stopped up badly and they cheated me with a lot of fees
Stayed 1 night in Mar 2024

10/10 Excellent

Mya

Stayed 1 night in Mar 2024

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jasmine

Traveled with family
Disliked: Cleanliness, staff & service
I would like to start by saying that the customer service was not great. We arrived at 3 pm which was the check in time. The lady at the front desk told us that our room wasn't ready due to there not being enough linen. We waited 30 mins for our room to be ready and when we asked her if she had any updates on our room she nonchalantly shrugged her shoulders as if she didn't know. When we got to our room, there was hair in the shower and on the floor. The rooms are also a bit dated and could use some updates. The only good thing about this hotel was he easy/free parking and it's close to the main areas.
Stayed 1 night in Feb 2024

8/10 Good

Annetonette

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, tucked in convenient location near the airport and multiple food and shopping locations
Stayed 1 night in Feb 2024

10/10 Excellent

Storie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Will

Liked: Staff & service
Hotel double charged me
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023

4/10 Poor

Eric

Traveled with partner
The direct tv was out the entire stay. The housekeeping didn’t change the sheets on the bed as requested.
Stayed 3 nights in Nov 2023

2/10 Terrible

Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the attention recieved after my checki in
Stayed 1 night in Nov 2023

10/10 Excellent

Curtis

Stayed 1 night in Nov 2023

8/10 Good

Jane

Liked: Staff & service
The bathroom floor is very sticky, tennis shoes make smacking sound on tile… not by elevator or front desk though. They gave me extra towels to walk on in bath. I was not on the back side of the hotel last time, airplanes land and take off constantly and very loud. Sort of unnerving. Feels like they may come through the window. Front desk lady very nice, I’m sorry I don’t know her name.
Stayed 1 night in Nov 2023

10/10 Excellent

GUILLERMO

Liked: Cleanliness, amenities, property conditions & facilities
I will always come back to the zHamptob inn on my way to Atlanta
Stayed 3 nights in Nov 2023

8/10 Good

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Good weekend stay
The toilet ran all night, but the overall trip was good.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Daphne

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Decor and facility needs updating. The facility is not up to other Hampton locations I have frequented. At least the staff was friendly and tried to accommodate our needs.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Tenisha Ingram, Americus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved. Staff was very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Great stat and customer service
Stayed 1 night in Oct 2023

8/10 Good

Maria P

Stayed 1 night in Oct 2023

2/10 Terrible

Steven

Stayed 1 night in Oct 2023

2/10 Terrible

MELVIN

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Claudia

Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mike Gratton - General Manager on Oct 12, 2023
thank you for letting us know about your stay. Very happy to hear that everything was as expected.

6/10 Okay

Eleanor

Traveled with family
Disliked: Property conditions & facilities
I Told the people at the front desk my light wasn't working and they they would take care of it but it never happen . I will think long and hard before i book with them again
Stayed 3 nights in Oct 2023
Response from Mike Gratton - General Manager on Oct 12, 2023
I do apologize. There was a miscommunication with my maintenance person. His wife went into labor and that repair was not done and it was unfortunately not communicated for someone else to address. We do apologize for this inconvenience

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
Glad to hear you had a good stay with us and we hope you will have the opportunity to stay with us again in the future

4/10 Poor

Teresa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading and overpriced
This hotel should offer a full refund. The pool was completely green and unusable. They include "airport" in their name, however they do NOT offer any transport to and from the airport. They have "surcharge for breakfast" so I didn't have breakfast any of the 3 mornings I was there - only to find out that breakfast was included. The advertising was misleading and the hotel was overpriced for the lack of amenities.
Stayed 3 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
I am very sorry that we did nor exceed your expectations on your recent stay with us. I have reached out to Expedia about the breakfast notation on their website. The "airport" mention is because we are within 5 miles of the airport. At this time, we do not offer a shuttle to the airport. The pool did have a mechanical issue prior to your stay and I am happy to announce that the part finally arrived and the pool is again crystal clear.

8/10 Good

Maria P

Stayed 1 night in Oct 2023

10/10 Excellent

Jamal

Stayed 1 night in Oct 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
Thank you for choosing to stay with us.

6/10 Okay

Lecedio

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Travelled for anniversary. The services were good and staff were friendly. Would stay again.
Stayed 3 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 2, 2023
Happy Anniversary. Thank you for choosing to stay with us.

2/10 Terrible

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Most of the electrical fixtures did not work. I had to get ready in the dark.
Stayed 2 nights in Jul 2023
Response from Mike Gratton - General Manager on Oct 2, 2023
I am so sorry for this issue and I did have maintenance address that issue.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not up to par
Hamptons have always been a wonderful place to stay at. I was looking forward to being in the pool, and the water was totally green. I also thought that the quantity and variety for the breakfast bar was very slim. I actually asked if breakfast was over and the employees said no.
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 2, 2023
I do apologize for us not exceeding your expectation on your recent stay. The hotel was having some delivery issues that week which impacted our breakfast offerings. Hotel is working on resolving the pool issue.

2/10 Terrible

Rosa Lujen

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I never thought I'd be disappointed and grossed out a Hampton Inn but I was. Staff were all very nice. There was no paper towels for breakfast and I had to go to the bathroom for paper towels. I reserved a room with double beds both comforters were dirty. The carpet was dirty and the sofas chair were dirty. The bath tub was not clean. There is no longer airport shuttle service to the airport.
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
I do apologize that we did not exceed your expectations on your recent stay. The hotel has made some changes and we are working hard to address these issues. I hope you will have the opportunity to stay with us again in the future and see the improvements.

2/10 Terrible

Gina

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a terrible ordor, lobby bathroom out of order, night staff had no customer service skills and computer went down. Had to wait until it came back up.
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 2, 2023
I do apologize for the lobby bathroom issue. A previous guest decided to destroy the room and we are working on making repairs. The service you received was unacceptable and I have addressed that with my overnight staff.

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
So glad you had a great stay with us.

10/10 Excellent

Sharniece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 2, 2023
thank you for staying with us. We look forward to your next stay.

4/10 Poor

Ali, raleigh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
Sorry we did not exceed your expectations.

2/10 Terrible

Elsie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant visit
Well. When I arrived front staff was argueing with family member. And when I got t My room I noticed the shades didn't go up and when I questioned it front staff told me they didn't go up and I had tonginf clips and don't Myself. She said seem to be bothered when I asked her. Very unpleasant Satff and stay. And I wasn't able to get any rest. Above me was very noisy. And the Day, of my check out House keeEnterd my room with my permission. I was to check our at 11 am they knocked and entered my room @9:32 am 😡
Stayed 2 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
I am very sorry that we did not exceed your expectations on your recent stay with us. The hotel has made some changes and we are diligently working to address these issues.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike Gratton - General Manager on Oct 12, 2023
Thank you for staying with us and taking the time to let us know about your stay. We hope you will have the opportunity to stay with us in the future and we can do better to get that score to a 10

2/10 Terrible

Shawn

Disliked: Staff & service, amenities, property conditions & facilities
I was placed in handicap room and I don't have any physical limitations. I found it to be insulting to me and disabled individuals. My bathroom had paint peeling off the walls, bathtub chipped around the edges and the toilet had plumbing problems. I was unable to swim in the pool due to the green algae. I will be contacting Expedia for a refund of my money.
Stayed 4 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
I am very sorry that we did not exceed your expectations on your stay. It does happen some times that guest are placed in accessible rooms. The hotel has made some changes and we are working to address these issues.

2/10 Terrible

Robert

Most of the staff was very rude and unprofessional, except for Tracy, He was very polite and helpful. House keeper was cleaning the mext to mine, amd I ash 2 wash cloths in the rudest voice ever she said" I'm not tje one cleaning your room", I told her I didnt need any room service, just the 2 wash cloths, she rolled her eyes and said it again. The beds were not made up properly, the room was not vacuumed and the chair in corner of room was Very Nasty and worn. I wasn't put in my kink room, but rather a double, that was awful. Will NEVER stay here again.
Stayed 2 nights in Sep 2023
Response from Mike Gratton - General Manager on Oct 9, 2023
I do apologize for the rudeness of the staff. That was unacceptable and I have addressed with all of them.