Ratings based on 818 Verified Reviews

4.3 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Augusta

Best value for the money

Posted Jun 29, 2017
I have stayed in hotels that charge a lot more, but deliver a lot less. This hotel in Atlanta is a diamond, I hate to give a good review of it because more people will catch, which will make it harder for me to get a room. When visiting Atlanta I never worry about the accommodation, because For me Hawthorne Suite is the total package. Great location, great amenities, secure and quiet and the prices are reasonable.
Comment from Hotel Management
Jul 8, 2017 by Michael D., Hotel Management
Thank you for your comments. I will forward them to our staff for review. Thanks again. Best Regards and Safe Travels!!
2 out of 5
by A verified traveler

Room not clean

Posted Jun 29, 2017
Room wasn't clean, food still left in refrigerator.
Comment from Hotel Management
Jul 8, 2017 by Michael D, Hotel Management
Thank you for your comments. I will forward them to our staff for review. Thanks again. Best Regards and Safe Travels!!
2 out of 5
by A verified traveler

Horrible Experience

Posted Jun 19, 2017
Cons: Cleanliness!!!
We stayed at the hotel for the weekend and had the worst experience. When we checked in on Friday there were a group of people blocking the doorway smoking and making comments to everyone that walked in the lobby which made it very uncomfortable. We found a roach in the kitchen area on Saturday morning and asked to be switched to a different room. The front desk was very did good in getting us into another room right away however the second room was not properly cleaned. The dishes we still in the dishwasher, not dish detergent or dishwasher cleaner, the refrigerator had purple juice spilled on the inside and old dried up food in the shelves. I informed the front desk of this and was told they would have housekeeping to come clean which they never did. They never even checked our rooms the entire day...no clean towels or anything. We have stayed with this hotel chain on many occasions and has never experienced anything like this. The front desk attendant kept using the excuse that we picked a busy weekend to stay at the hotel like it was our fault that we were having such a horrible experience. We will not stay at this hotel ever again.
Comment from Hotel Management
Jun 28, 2017 by Michael D, Hotel Management
Thank you for taking time to complete a survey of your recent stay with us. I will forward your review to our staff and will use it to help us ensure that all future guests get the best stay experience possible. Best Regards and Safe Travels!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious hotel with kitchen

Posted Jun 10, 2017
My stay was excellent. Had a girls night in held there. It was nice. Like a mini apartment
Comment from Hotel Management
Jun 10, 2017 by Michael D, Hotel Management
Thank Jazzy; You know we get a lot of "Girls night outings" and we are perfect for that, especially out loft suites. That suite is literally a two bedrooms, two baths, a living area along with a full kitchen. We have a lot of great dining in the immediate area. In the morning enjoy a great breakfast and then relax at out pool. Hope to see you again soon. Best Regards and Safe Travels!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted May 25, 2017
Check in and check out was a breeze. The bed is super comfy, had me overslept on some events. The room was clean but the toliet needed more attention then usual. It still had some stains in between the toliet seat
Comment from Hotel Management
May 26, 2017 by Michael D, Hotel Management
Thank you for taking time to let us know about your stay. We are always working hard to ensure each guest gets the best stay experience possible. Hope to see you again soon. Best Regards and Safe Travels!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good experience again.

Posted May 18, 2017
Good as usual. Weekends have a few guest who have a good time but is very quiet most of the time. Staff is nice and grounds are kept clean.
Comment from Hotel Management
May 26, 2017 by Michael D, Hotel Management
Thank you for taking time to let us know about your stay. We are always working hard to ensure each guest gets the best stay experience possible. Hope to see you again soon. Best Regards and Safe Travels!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksboro, TN

A different but pleasant stay.

Posted May 16, 2017
We were only available to stay one night at this hotel but we were pleasantly surprised with the layout of the grounds. It was different than your typical "hotel" experience. The buildings are layed out as "cottages" as my daughter called them. We opted for the two story suite and it was very nice and very spacious. We could tell that it is an older place but it is kept up pretty nice. The room was clean and smelled nice and the beds were really comfortable.The only problem we had was that our card keys wouldn't work for the door upon check in but a short walk to the front desk and had new cards in hand in a matter of seconds. Each of the front desk staff we met were very nice. The only other thing would be that there were cigarette butts and candy bar wrappers on the outside stairs leading to our room.(322) All that said, we will be traveling back to Atlanta within the next month and will stay here again.
Comment from Hotel Management
May 26, 2017 by Michael D., Hotel Management
Thank you for taking time to let us know about your stay. We are always working hard to ensure each guest gets the best stay experience possible. Hope to see you again soon. Best Regards and Safe Travels!!
2 out of 5
by A verified traveler from Greenville, SC

Roaches

Posted May 15, 2017
Pros: Friendly staffs.
We found roaches all over the hotel. It was disgusting !! The staffs were friendly but the place was awful. Would not stay here again.
Comment from Hotel Management
May 26, 2017 by Michael D., Hotel Management
Thank you for taking time to let us know about your stay. We are always working hard to ensure each guest gets the best stay experience possible. Best Regards and Safe Travels!!
2 out of 5
by Ashley from Boston, MA

Seek alternative accommodations!

Posted Apr 22, 2017 on Hotels
This was such a disappointing stay. Our room was dirty and was never once properly cleaned while there. I had to report it to the front desk to which I was told the cleaning lady "forgot". I felt like I was sleeping in filth. The light fixtures weren't working and our key kept malfunctioning. The pool was closed which sucked seeing that it was 80+ degree weather while we were there all week. It was just an all around no for me.
Comment from Hotel Management
Apr 26, 2017
Thanks for your comments. We will forward them to our staff who uses these comments to better help us offer the best services and product possible. Best Regards and Safe Travels!!
3 out of 5
by A verified traveler

Good location...that's about it

Posted Apr 20, 2017 on Orbitz
Cons: Update the rooms (mainly bathroom and kitchen)
Location: Shopping, restaurants, office buildings
Staff was friendly and nice. Check in was fast. Rooms are clean but a bit worn. Didn't have the free breakfast. Location was great.
Comment from Hotel Management
Apr 26, 2017 by Michael D, Hotel Management
Thanks for your comments. We will forward them to our staff who uses these comments to better help us offer the best services and product possible. Best Regards and Safe Travels!!