Hilton usually does better
Posted Aug 24, 2016
There is an interesting Civil War theme and it is convenient to the square in Marietta. You can park for free even though the website says there is a charge. It is only for the closest spaces. We also had a refrigerator and were given complementary waters. Check in is at 3. We arrived earlier on Friday, but they were able to accommodate us.
However, we were disappointed. We paid for a view, but on the second floor it was obscured by a roof that had a golf ball on it. Higher rooms are better. The bathroom sink took 10 minutes to drain and the bathroom was extremely small. The worst was the room was never made up on Saturday, so we had to use the discarded towels to get ready for our event. Perhaps they were understaffed, but that is unacceptable.
When we got back late to a still unmade room, the desk man was apologetic and comped the Sunday brunch breakfast which was excellent.
With the problems we would probably not return to this Hilton, even though we are long time Honors members.
Comment from Hotel Management
Sep 8, 2016 by Duane Sherman, General Manager, Hotel Management
Thank you for you for staying with us and for sharing your review. There's no excuse for not receiving housekeeping service. We are better than that. Please accept my apologies. We look forward to seeing you again and as always, we wish you safe travels!