Poorly run and not well maintained.
Posted Nov 11, 2016 on Hotels
One of the worst hotel experiences I have ever had. Upon arrival we pulled up to the door and removed our luggage from the car. No bellman showed up so I went and registered and then went back outside and still no bellman. I left my wife with the luggage and went to park the car only to find signs that guests needed a parking pass. I walked back to the lobby, asked for a parking pass and had to then take it to the car. Wen I returned there still was no bellman despite my wife telling me that there was one in the lobby just standing around. We then picked up our luggage and started into the hotel when a bellman finally arrived and I told him we would take care of the bags ourselves. The luggage cart that he had was very dirty and rubber bumper was falling off. I tried to turn on the TV and it didn't work but it was fixed fairly promptly. My wife took a shower and more than normal water got on the floor so she wiped it up with an extra towel, leaving just one dry towel so I called the desk and requested a few more towels. We then went to the hotel restaurant for dinner and the service was terrible, the table was dirty and although the waitress was friendly the service was extremely slow and we were the only customers. The food was fair. We left the hotel and when we returned several sheets and pillows had been delivered but no towels. I again asked for towels but none were delivered. In the morning, for the third time I requested more towels and they were finally delivered.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Verified Traveller,
Thank you for staying with us and for sharing your experience. Clearly we did not provide the level of service either of us expect. Please accept my apologies for this and know that we value your business and your feedback. We are constantly evaluating our performance and your input helps us to better deliver on our service promise. We hope to get another opportunity to serve you. Regardless, we wish you safe travels!
Duane Sherman, General Manager