Not so happy...
Posted Jun 17, 2016 on Hotels
Well upon our arrival we were not greeted so kindly, Sorry I didn't look at name tags I was so tired with flying all day. The first gentleman we were dealing with insisted we didn't have a reservation and we are certainly in the wrong place, I didn't appreciated that at all. Then our reservation wasn't found. We were offered free breakfast as a result.
The hotel is in a great location, beautiful building. The room felt that it wasn't the cleanest, also considering there was a used soap left in the bath area.
Comment from Hotel Management
Jun 21, 2016 by Stefen, Hotel Management
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do everything in our power to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us!