Lobby

Reviews of Hilton Garden Inn Atlanta North/Johns Creek

3 out of 5
Hilton Garden Inn Atlanta North/Johns Creek
11695 Medlock Bridge Rd, Johns Creek, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 667 reviews" "
Rating 8 - Good. 183 out of 667 reviews" "
Rating 6 - Okay. 72 out of 667 reviews" "
Rating 4 - Poor. 24 out of 667 reviews" "
Rating 2 - Terrible. 27 out of 667 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024

8/10 Good

Eric

Stayed 4 nights in Feb 2024
Response from Owner on Mar 21, 2024
Eric, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

DORIS

Liked: Property conditions & facilities
Comfortable, clean place to stay while visiting family nearby
Stayed 2 nights in Feb 2024
Response from Owner on Feb 26, 2024
Doris, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 20, 2024
Gene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Just above.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 15, 2024
Eugene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Nicole

Stayed 3 nights in Feb 2024
Response from Owner on Mar 21, 2024
Nicole, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sergey

Stayed 2 nights in Feb 2024
Response from Owner on Mar 21, 2024
Sergey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Samuel, Montevallo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Feb 23, 2024
Samuel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

SUNGJUN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is very calm
Stayed 1 night in Jan 2024
Response from Owner on Jan 17, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was less than friendly and did not want to help with the room selection because the reservation was made through a third party.
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Martin, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 31, 2024
Tamra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

John

Liked: Cleanliness
Disliked: Room comfort
Poor value
Thin walls, next room snoring loud. AC rattled like a Days Inn air conditioner, propped a chair on it to stop rattling
Stayed 1 night in Nov 2023
Response from Owner on Dec 28, 2023
John, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on Dec 27, 2023
Francis, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 14, 2023
Jan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on Dec 8, 2023
Olga, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 6, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Headless

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located. There is dining available at the hotel and in walking distance. The staff were all exceptional. The hotel is well maintained and clean.
Stayed 4 nights in Nov 2023
Response from Owner on Dec 7, 2023
Headless, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

2/10 Terrible

Bing

Disliked: Staff & service, amenities
They said free wifi, but it was not free, you have to give them a lot of your private information, then you are allowed to use their wifi. I used my credit card in the hotel. They refused to give me a receipt. The food was so disgusting. This is the worst hotel, I have ever stayed.
Stayed 1 night in Nov 2023
Response from Owner on Dec 6, 2023
Thank you for taking the time to review us, Bing. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Brittany

Check in was wonderful and the staff were very nice and friendly. The lobby has been updated and nice. However, the rooms were below the standard you would expect in regards to cleanliness and appearance. The paint job was laughable and I would have fired them. There was marks on the door like food and handprints etc. the space of the room was good.
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Brittany, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 Good

stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Owner on Dec 5, 2023
Stacy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Anuradha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Anuradha, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Dec 5, 2023
Cherrie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from Owner on Dec 5, 2023
Aaron, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Just not a good value for the price. We stay in this area visiting family quite often and have stayed in several of the other hotels. This one cost the same, only charges $15 per person for breakfast. The other hotels in the area have breakfast included. We will not be staying at this hotel again, unless they either lower their rates or include breakfast.
Stayed 4 nights in Nov 2023
Response from Owner on Dec 5, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

TR

Liked: Amenities
Awesome experience and very near where i was going for turkey day. Your device entry very nice
Stayed 2 nights in Nov 2023
Response from Owner on Nov 27, 2023
TR, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023
Response from Owner on Dec 16, 2023
Deborah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Donna

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 20, 2023
Thank you for taking the time to review us, Donna. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Parbatee

I liked the tub, it was clean and the toiletries- the bed was pretty nice too. I stayed on the 5th floor and enjoyed the view of the fall leaves.
Stayed 1 night in Nov 2023
Response from Owner on Nov 13, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Lisa, Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and friendly staff!
Stayed 3 nights in Nov 2023
Response from Owner on Nov 13, 2023
Lisa, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Ricardo

Liked: Amenities
Everything went well Good service Thank you
Stayed 1 night in Nov 2023
Response from Owner on Nov 8, 2023
Ricardo, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Jimmy and the rest of the staff did an amazing job. Everyone was nice, professional, accommodating, and patient. I will definitely be back soon for another stay.
Stayed 5 nights in Oct 2023
Response from Owner on Nov 2, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

6/10 Okay

dong

Stayed 3 nights in Oct 2023
Response from Owner on Nov 20, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Abhinav

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was okay..nice to spend evening at Nothing fancy.
Stayed 1 night in Oct 2023
Response from Owner on Nov 2, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from Owner on Nov 3, 2023
Sharon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023
Response from Owner on Nov 2, 2023
Joshua, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciation weekend for the man
This hotel was so nice and pleasant to be a guest at. Everything was around at your fingertips. There is a tunnel that led across the street where there were so many stores and restaurants. Overall the stay was exceptional and I enjoyed all three days in Johns Creek.
Stayed 2 nights in Sep 2023
Response from Tim Stanley on Oct 6, 2023
We value you as our guest and want to thank you for staying with us. I will share your comments with the team and we want you to come back and see us soon.

10/10 Excellent

Kwangsub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tim Stanley on Oct 6, 2023
THANK YOU! THANK YOU! For your awesome comments.

8/10 Good

Ashutosh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tim Stanley on Oct 6, 2023
Thank you for choosing the Hilton Garden Inn-John's Creek as your hotel of choice. Have a great day and be safe out there.

8/10 Good

Melissa

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Tim Stanley on Oct 6, 2023
We are excited that you had a positive memorable experience with us Come back and see us soon!

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tim Stanley on Oct 6, 2023
Dear Valued Guest,We want to thank you for staying and you're great comments .

10/10 Excellent

Aaron

Stayed 4 nights in Aug 2023
Response from Owner on Nov 2, 2023
Aaron, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Staphanie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel ever! They make you pay for breakfast when booking(which is supposed to be cheaper than paying for it in person) and STILL charge you once you check out. I even asked them to please make sure I wasn’t charged. I believed they did it on purpose. They caught an attitude when I asked them for flavored cream at breakfast. The night before, they wouldn’t let the delivery driver deliver my dinner to my door and lied and said the driver stated they didn’t have time to deliver it. By the time I got my food from the desk, it was cold! I found a bug in my room as well(silverbug). And almost 2 weeks later, I still haven’t received a refund for the double charge on breakfast.
Stayed 1 night in Aug 2023

6/10 Okay

Rebecca

Business traveler
Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Melinda

Stayed 1 night in Aug 2023
Response from Owner on Nov 8, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Debbi, Jasper

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like this hotel/location. It meets our needs.
Stayed 1 night in Aug 2023

8/10 Good

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe and comfortable. Close to dining and hospital.
Stayed 1 night in Jul 2023
Response from Tim Stanley on Aug 7, 2023
Thank you for staying with us and come back and see us soon.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tim Stanley on Aug 7, 2023
Thank you for staying with us and have a great day.

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Tim Stanley on Aug 7, 2023
Thank you staying with us and come back soon.

8/10 Good

Victor

Liked: Staff & service
Overall nice property. Room bathroom was a bit hotter than the rest of the room. Along with the hallways. Nice and Quiet.
Stayed 1 night in Jul 2023
Response from Tim Stanley on Aug 7, 2023
We value you as our guest and want you to come back and see us soon.

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Tim Stanley on Aug 7, 2023
THANK YOU FOR STAYING WITH US.