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Reviews of Hilton Garden Inn Atlanta Northpoint

3 out of 5
Hilton Garden Inn Atlanta Northpoint
10975 Georgia Lane, Alpharetta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 869 reviews" "
Rating 8 - Good. 240 out of 869 reviews" "
Rating 6 - Okay. 84 out of 869 reviews" "
Rating 4 - Poor. 33 out of 869 reviews" "
Rating 2 - Terrible. 33 out of 869 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Guoping

Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Liked: Amenities
Great property

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine no issues
Stayed 3 nights in Dec 2023

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for company parties.
We had our company Christmas party nearby and put up 40 guest and workers in the hotel for the night. We have enjoyed this hotel for two years in a row now and will do a third. The fire pit is the hit.
Stayed 1 night in Dec 2023

10/10 Excellent

CHANGMIN

Business traveler
Liked: Cleanliness, staff & service, amenities
clean and quiet hotel
Stayed 1 night in Nov 2023

6/10 Okay

Mehmet

Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

It was good
Stayed 5 nights in Sep 2023

10/10 Excellent

Debby

Traveled with pets, Traveled with family
Liked: Amenities
Good location
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, plenty of eateries nearby
Location was good, bed was comfortable, shower worked well. Only two mild complaints, one that the toilet paper holder was in a very inconvenient place, and the other that there were no extra pillows available until the second night, and having recently had knee surgery I was in need of some to prop up my leg.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first stay at a Hilton Garden Hotel and I loved it! The atmosphere, cleanliness, kindness from the staff! We loved being able to sit outside and relax. We will definitely be back! Thank you!!
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Stayed 2 nights in Sep 2023

4/10 Poor

Tiffany

Liked: Cleanliness
Disliked: Property conditions & facilities
My stay here in the past has been just fine. I’ve stayed here because I like the area it’s in. Everyone is usually nice and friendly and the stay is usually enjoyable. This time wasn’t so pleasant. It was a lot going on I’d rather not speak on. If there isn’t anything done when I am able to speak with a member of management, I will not stay here again.
Stayed 2 nights in Sep 2023

4/10 Poor

Kristina

Traveled with family
Disliked: Staff & service, room comfort
Horrible experience
Front desk I believe is involved in a human trafficking ring- they gave us two rooms that wouldn’t lock and in the middle of the night i heard someone enter our first room forcefully as we slept next door. The front desk female working was very aggressive that I stay in the first room. I was scared for our lives.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay
Stayed 4 nights in Aug 2023

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hilton Garden Inn Atlanta
The good....very clean, eco friendly, comfortable bed and convenient location. Friendly staff. The bad...poor and very noisy HVAC. Shower pressure was extremely low.
Stayed 1 night in Aug 2023

4/10 Poor

Lana

Stayed 1 night in Aug 2023

10/10 Excellent

Sandi

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Kendra

Traveled with group
Liked: Staff & service, amenities
Nice property and excellent staff. There appeared to be 4-5 small blood spots on the bedspread which should not have been overlooked but apparently were. Also, most of the outlets would not charge my Apple Watch and iPhone. The adapters and cables worked when I arrived back home so it was the outlets for sure. My friends staying two doors down said they experienced issues with the outlets in their room as well. Other than the two issues I mentioned it was a great stay! Would stay again but would verify outlets were working first.
Stayed 1 night in Aug 2023

8/10 Good

John P

Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Shannon

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Stayed 1 night in Jun 2023

2/10 Terrible

Feng

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

anh phung

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was very clean! The staff was friendly. Home away from home. Definitely a 10/10 on cleanliness.
Stayed 1 night in May 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Matas

Stayed 1 night in May 2023

8/10 Good

Brian

Stayed 2 nights in May 2023

6/10 Okay

KENNETH, grand Rapids

Stayed 3 nights in May 2023

10/10 Excellent

Brittany L

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
I thought the property was clean and neat, however I was very disappointed that I booked two rooms, both were supposed to have tubs and only one did and when we went to get a tub stopper to use it we were told there were none. I would have stayed somewhere else. Also, I spent $20 for my husband and I to eat breakfast and there was no coffee, no milk for the cereal, no gravy, my husband ended up eating nothing and we wasted our money on a poor selection of what were told was an all you can eat breakfast. Every other hotel offers a free breakfast and is way better stocked then this one.
Stayed 1 night in May 2023
Response from GM on May 22, 2023
Dear Brittany L, While I appreciate you recognizing our clean hotel, I am sorry to hear that our accommodations and breakfast let you down. Your comfort is our highest priority and I apologize that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We hope to serve you better in the future. Sincerely, Ihab BeshayGeneral Manager

10/10 Excellent

LISA

Stayed 1 night in Apr 2023

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Krissie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on May 22, 2023
Dear Krissie, Thank you for taking the time to share a 'perfect ten' review of your experience with us. We appreciate your support and look forward to serving you again. Best, Ihab Beshay General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Beautiful Alpharetta Hilton
Room was clean. Lobby was under construction. Ceiling of the room was unrepaired - looks like it had a leak, the leak was fixed but the ceiling repair wasn't complete. The breakfast was very good.
Stayed 2 nights in May 2023
Response from GM on May 20, 2023
Dear Anonymous,We are glad that you enjoyed your stay overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review, and we hope to see you again for a flawless experience.Sincerely,Ihab BeshayGeneral Manager

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and still recovering from a major water leak in December (contractors still working)! The staff on check-in and breakfast were outstanding. I think the room A/C could use some update as the room was pretty muggy and hard to control. I would stay here again.
Stayed 1 night in May 2023
Response from GM on May 11, 2023
Dear Terry, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Atlanta, and our guests help us achieve that goal by sharing their thoughts about our Hilton Garden Inn. Please find a reason to visit again soon. Best, Ihab Beshay General Manager

2/10 Terrible

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean. There was some remodeling being done but it did not negatively Impact our stay. There’s a nice little fire pit we got to hang out and met some other guests that were in town for the same event.
Stayed 2 nights in May 2023
Response from GM on May 9, 2023
Dear Michelle, Providing the cleanest accommodations in Atlanta is one of our top priorities. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Ihab Beshay General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very nice and the staff was extremely friendly! The rooms were super clean and I have no complaints!
Stayed 1 night in May 2023
Response from GM on May 8, 2023
Dear Anonymous, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was fantastic; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Ihab Beshay General Manager

8/10 Good

ALAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff ever! Will stay here again.
Stayed 6 nights in Apr 2023
Response from GM on May 3, 2023
Dear ALAN, Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the friendly service they provide. We are on a mission to be the best hotel in Atlanta, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best, Ihab Beshay General Manager

8/10 Good

MonaJane

Stayed 1 night in Apr 2023
Response from GM on Apr 27, 2023
Dear MonaJane, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Ihab Beshay General Manager

10/10 Excellent

Erol

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel to stay in. The staff was friendly. The room was clean and neat and the location is excellent
Stayed 1 night in Apr 2023
Response from GM on Apr 18, 2023
Dear Erol, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Ihab Beshay General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve had to stay in multiple hotels over the last six months. As a person with severe allergies to fragrance, sometimes having to leave a hotel, due to the overwhelming fragrance, both in the lobby, and in the room, this experience is a refreshing change. The hotel is very clean. Check-in was quick and the people at the front desk were courteous. There is absolutely no fragrance in the lobby or in the room. Will stay here on any future trips.
Stayed 1 night in Apr 2023
Response from LM on Apr 10, 2023
Thank you for choosing to stay with us. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back
Stayed 2 nights in Apr 2023
Response from GM on Apr 4, 2023
Dear Michelle, We will be ready and waiting to welcome you back. Thank you for your business and your uplifting review. Best, Ihab Beshay General Manager

4/10 Poor

Josh

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A/C did not work. It was hot both nights. Very disappointed.
Stayed 2 nights in Mar 2023
Response from GM on Apr 4, 2023
Dear Josh, Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention, and I apologize for the frustration it caused. It is feedback like yours which allows us to impact future stays. What you experienced is not typical, so we hope you might consider a return visit for a better stay. Sincerely, Ihab Beshay General Manager

8/10 Good

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and location
Overall good visit. Bed was comfortable and room in good shape. We got our water and coffee was available in the morning. The breakfast buffet looked good although I did not have it. Their building was undergoing some kind of repair. I would stay here again.
Stayed 2 nights in Mar 2023
Response from GM on Mar 31, 2023
Dear Kristin, Knowing that you would stay again is a compliment unto itself. Thank you for choosing our Hilton Garden Inn and letting us know that you approve of our offerings. We hope to host you anytime you return to the area. Best, Rick Saenz General Manager

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the setting of the place. Nice ambiance of the front entrance when you walk in.
Stayed 2 nights in Mar 2023
Response from LM on Mar 22, 2023
Thank you for staying with us and sharing your feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Steven

Stayed 2 nights in Mar 2023
Response from GM on Mar 31, 2023
Dear Steven, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Rick Saenz General Manager

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, great location
Stayed 1 night in Mar 2023
Response from GM on Mar 6, 2023
Dear sharon,Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return!Best,Rick SaenzGeneral Manager

10/10 Excellent

Charles

Stayed 2 nights in Mar 2023
Response from LM on Apr 10, 2023
Thank you for staying with us and sharing your feedback. We look forward to welcoming you back in the future.