Ratings based on 591 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
4 out of 5
by A verified traveler

Posted Mar 3, 2017 on Hotels
The front of the room air conditioner fell off.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
3 out of 5
by Sophia

Convenient and clean hotel

Posted Mar 2, 2017 on Hotels
So-so. There was no hotel bar, and the instructions to the nearest brewhouse were a little convoluted. The comforter was not large enough to cover my body and I'm only 5'5 @ 145#. Also the pillows were super thick, even the soft pillow was too much for my head. The rooms are quite narrow, about 4ft of space between the foot of the bed and the wall. There was no parking included, but there was a nearby parking garage that was only $17 for 22 hrs. Some good notes: the staff was friendly, the rooms were clean, there were a lot of channels for the TV, the bed was bug-free, breakfast was decent and the location was excellent.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Hello Ms. Sophia, We want to thank you for you feedback in regards to your stay with us. we do apologize about the few inconveniences you had during your stay. We will look into a few changes that will help accommodate our guest accurately. I do want to point out that the hotel offers valet service for $25 per night. We are glad that our staff and breakfast were to your liking throughout your stay and we thank you again for staying with us. We hope to see you back soon. Sincerely, Holiday Inn Express Downtown Atlanta
5 out of 5
by Cathy

Convenient and clean

Posted Feb 28, 2017 on Hotels
Upgraded to a second bedroom and second bathroom. What a bonus!! Thanks for a great stay.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
4 out of 5
by Paige

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Holiday Inn Express Downtown Atlanta
5 out of 5
by Rachel

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
4 out of 5
by Nadia

Posted Feb 17, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
5 out of 5
by Michael

Posted Feb 16, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta
3 out of 5
by A verified traveler from Atlanta Ga

Rooms too small for the price , needs vacumming

Posted Feb 16, 2017
Rooms too small for the price , needs vacumming all over hotel. Over priced for the look and presentation of rooms and rooms are way too small for the price. Room should be no more than $99 a night. Use to be a Super 8 & needs to be disclosed to people so they can get a better feel of the hotel and room style. Pictures on website don't mimick what you get in the room. Pics are more modern and up to date furniture and bedding but rooms are plain and basic. Over rated !!
Comment from Hotel Management
Mar 15, 2017 by FOM, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Holiday Inn Express Atlanta
4 out of 5
by A verified traveler

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Downtown Atlanta