Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Oyster Bay, NY

Great location, good price

Posted Sep 13, 2016
Pros: Rooms were clean
Cons: The elevators were small and 2 out 3 were not running. There was one staircase on the opposite side which we figured out was a lot faster.
Location: Turner Field, King memorial site, park, and restaurants.
Hotel was nice and in a good location and walking distance to downtown Atlanta. The room comfortable but small.
Comment from Hotel Management
Sep 16, 2016 by Sharon B Johnston, Hotel Management
Thank you for staying with us. We are happy to hear that you enjoyed your visit. We hope to see you again soon.
1 out of 5
by A verified traveler

Hotel from hell.

Posted Sep 12, 2016
AC wouldn't work. Room was the size of a closet. Unprofessional security staff. They charged my credit card 3 times the total bill.
Comment from Hotel Management
Sep 16, 2016 by Sharon B, Hotel Management
So sorry to hear that you did not enjoy your stay. We hope we can do better next time.
3 out of 5
by A verified traveler from North Carolina

Posted Aug 1, 2016
Pros: Proximity to downtown events/ points of interest
Staff was very friendly. Breakfast was adequate Biggest complaint ( not hotels fault) is being bombarded by homeless people in downtown area while walking.
Comment from Hotel Management
Aug 3, 2016 by Sharon B, Hotel Management
Thank you for your comments. I regret that homeless people are around downtown Atlanta and hope that one day that they get the help needed. We are happy to hear that our staff was friendly and hope to see you again soon.
5 out of 5
by A verified traveler

Great for an overnight stay.

Posted Jul 30, 2016
Pros: Room cleanliness, friendly staff, great breakfast.
Cons: The valet stand should be outside, undear cover, so that arriving guest know where to park.
Location: We only visited the Georgia Aquarium while staying, but in the lobby there is a book called Atlanta Now that breaks down activities and restaurants.
We only stayed the one night on our way home from the mountains. The hotel staff was pleasant and helpful. The room was clean and spacious. the continental breakfast was very satisfactory. Hot and cold food along with coffe, juice and tea. There are also a couple of close restaurants within a block. Overall stay was satisfactory. I'd recommend this hotel for both families and business trips.
Comment from Hotel Management
Aug 3, 2016 by Sharon B, Hotel Management
Thank you for staying with us. We will take your advice regarding the valet stand--it usually is outside unless it's raining. Come back and see us again soon.
4 out of 5
by A verified traveler from Fayetteville, NC

Quick stay for GNR concert at Georgia Dome

Posted Jul 29, 2016
Pros: location
Cons: the ventilation and cooling of common areas
Location: Georgia dome, olympic park, coca-cola, the new Mercedes stadium - all very close
This hotel fits the bill for a no frills, need a hassle-free experience, one nighter. We were easily able to get in and out. It is conveniently located in downtown Atlanta, close to lots of restaurants and the attractions of downtown. We were there for a concert and were about a 15 minute walk from the Georgia Dome. The lobby, hallways and breakfast area on the mezzanine were HOT, but other than that, the experience was good. Would stay again.
Comment from Hotel Management
Jul 29, 2016 by Sharon B Johnston, Hotel Management
Thank you so much for staying with us. I apologize again for the "heated" lobby. It's unfortunate for us that our AC went out during your visit. We hope to see you again soon.
3 out of 5
by A verified traveler from Florida

Okay place to stay

Posted Jul 25, 2016
Pros: the rooms were large and it has a great free breakfast.
Cons: staff
Location: perfect walking distance to the park and phillips arena.
When arriving to check in, we were greeted by a Unfriendly woman named Adrian who told us that our room was only 1 bed instead of 2. We had 3 people staying, so 1 bed would not work. When asking what our options are, she said "I don't know what to tell you". Finally, another staff member come to help and found us a room to accommodate. While waiting to be checked in, Adrian complained about how awful the staff was and how upset she was that he was able to find us a room and that she couldn't. She explained that she was brought into the hotel to help better it, however, all she did was talk poorly about it. After the room situation was resolved, she was nice to us but very negative towards the hotel. I personally wouldn't want that type of person to represent the front end of a hotel that I was part of.
Comment from Hotel Management
Jul 29, 2016 by Sharon Johnston, Hotel Management
Hello N.C. Thank you for your review. We are happy to hear that you enjoyed our location, the large room, and our PERFECT location. Also, we are definitely addressing the incident you shared with us. Thank you so much for your feedback. It's guests like you that help us become better.
3 out of 5
by A verified traveler from Lithonia GA

Location was priceless for my "Staycation"

Posted Jul 7, 2016
Pros: proximity to Centennial Park
Cons: size of elevators and bathrooms
Location: Hawks, Falcons College Football HOF, Aquarium, Coke Museum, Skyview, Horse and Carriage rides, Tabernacle
Great Location...attended a concert at Philips arena. Close enough to walk back to afterwards. Plenty of things to do within walking distance or a brief cab ride. Breakfast was ok. Check in experience could have been better. The room we were checked into initially was still occupied. Elevators are really small but I believe it is an old building so it makes sense. Bathroom was very small but the rest of the room was great. Wish they had snack machines instead of just soda machines.
Comment from Hotel Management
Jul 14, 2016 by Sharon B Johnston, Hotel Management
Thank you so much for your kind and thorough review. I must admit that the elevators are a bit cozy. We're happy to hear that you enjoyed the room. We hope to see you again soon.
4 out of 5
by Jason from NY

Surved the purpose

Posted Jun 28, 2016 on Hotels
Two reservation so hotel got them confused as one. Housekeeper and front desk not on same page.
Comment from Hotel Management
Jul 14, 2016 by Sharon B, Hotel Management
Thank you Jason for the nice review. I apologize for the confusion in your reservation. We were happy to have you as our guest and we hope to see you again soon.
3 out of 5
by A verified traveler

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by Sharon B, Hotel Management
Thank you for your review. We hope to see you again soon.
4 out of 5
by Jason from NY

Convenient to downtown

Posted Jun 27, 2016 on Hotels
Busy, breakfast was great.
Comment from Hotel Management
Jun 30, 2016 by Brittany B, Hotel Management
Dear Jason, On behalf of the Holiday Inn Express & Suites Downtown Atlanta staff, I would like to thank you for taking the time to provide feedback. We were glad to hear that you enjoyed your time in our ever busy hotel and were able to take advantage of our Express Start breakfast. We hope to see you again soon! Best Wishes-