Exterior

Reviews of Holiday Inn Express & Suites Atlanta NE - Duluth, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Sarah,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

liyan

Traveled with family
Liked: Amenities
Disliked: Staff & service
The room itself is fine, but I am disappointed that I had to wait at the lobby for about an hour before I was able to get into my room. I regretted booking the room through a third party (I used Expedia) as it did not allow me to cancel the booking when I got upset with the long check in waiting time. I wish Expedia had the option for customers to cancel the booking when they experience unsatisfactory check in.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello liyan, We apologize for any inconvenience you experienced during check-in. It is always advisable to book directly with the hotel for more flexibility in managing reservations. We recommend reaching out to Expedia directly for assistance with their cancellation policies in such situations. Your feedback is valuable to us, and we will use it to enhance our service.

10/10 Excellent

Francine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they had breakfast every morning! But for me it really was housekeeping. Ever since COVID a lot of hotels don’t clean the room daily or change the linens. That was not the case here. The towels were replaced daily and the sheet was actually changed (I accidentally spilled some soda on the sheet). Definitely will come again!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Francine,We are thrilled to hear that you enjoyed our daily breakfast offerings! At our hotel, we prioritize cleanliness and are glad you noticed our commitment to refreshing towels and linens daily. We appreciate your positive feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Veronica

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not go there. They have bad bugs.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Veronica, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Sergio,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with the relevant departments for their awareness and future improvements to our services. Thank you again for taking the time to review your stay with us.

10/10 Excellent

Khanh, Statesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Khanh,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay and regret that it did not meet your expectations. We appreciate your valuable input and will use it to improve our services and facilities for future guests. Please don't hesitate to reach out to our management team for any further assistance.

10/10 Excellent

Isaac

Stayed 4 nights in Feb 2024
Response from Manager on Feb 13, 2024
Hello Isaac,We are thrilled to hear that you had an amazing stay with us! We strive to provide exceptional service and it's great to know that we met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Hector,Thank you for your kind words and for choosing our hotel for your stay. We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority and we look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have to go far for dinner
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Elaine,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the proximity of dining options. We strive to provide convenience for our guests. Your comments will be shared with our team for further improvements. Please feel free to reach out to our management for any additional assistance.

8/10 Good

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and convenient. However, there was a cemetery across from the hotel, so it was a little scary for me as an Asian.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello ??,Thank you for choosing our hotel for your stay. We apologize if the location near the cemetery made you uncomfortable. We understand that different cultures may perceive things differently, and we appreciate your feedback. Our priority is to ensure your comfort and safety, so please do not hesitate to contact our management team for any assistance in the future.

8/10 Good

Carl

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Manager on Jan 25, 2024
Hello Carl, We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions, please don't hesitate to reach out to us. We value your opinion and hope to welcome you back in the future.

10/10 Excellent

DOUGLAS

Stayed 3 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello DOUGLAS,We are thrilled to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we appreciate you taking the time to rate us. We hope to welcome you back again in the future for another amazing stay.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Timothy,We appreciate you taking the time to rate us! We're thrilled to hear that you had a wonderful experience at our hotel. Should you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

2/10 Terrible

Heena

Poor service all around
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Heena,We apologize for any inconvenience you may have experienced during your stay. We take our guests' feedback seriously and would appreciate the opportunity to address your concerns directly. Please reach out to our management team at your earliest convenience so we can better understand and resolve any issues you encountered. Thank you for bringing this to our attention.

10/10 Excellent

AnDell

Stayed 2 nights in Dec 2023
Response from Manager on Jan 17, 2024
Hello AnDell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Winnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay again. This time the water has smell, not sure if city do something with it.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Winnie,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the smell of the water. We recommend contacting the city's water department for further information regarding any recent changes. We appreciate your understanding and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Giangpham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy with the staf so friendly and the room service very good and breakfast Very good
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Giangpham,Thank you for taking the time to share your positive experience with our friendly staff and excellent room service. We are thrilled to hear that you enjoyed our breakfast as well. We strive to provide exceptional service to all of our guests and we appreciate your feedback.

10/10 Excellent

AnDell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello AnDell,We're delighted to hear that you had an amazing experience during your stay with us! We strive to provide exceptional service and we're thrilled that we exceeded your expectations. Should you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!

10/10 Excellent

richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness adequate parking, courtesy staff..
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello richard,Thank you for taking the time to share your thoughts on our hotel. We appreciate your positive feedback regarding the cleanliness, parking, and our courteous staff. We are constantly working to maintain high standards in these areas to ensure a pleasant stay for all our guests. Should you have any further concerns or feedback, please feel free to reach out to our management team directly.

10/10 Excellent

Daoshan

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Daoshan,We are delighted that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority and we are grateful to have exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Khanh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Khanh,We appreciate your excellent rating! We're thrilled to hear that you enjoyed your stay with us. If there is anything else we can assist you with, please don't hesitate to contact us. We would love to welcome you back in the near future.

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the carpet was pretty dirty
Stayed 3 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Philip,Thank you for sharing your feedback with us. We appreciate your positive comments about your overall stay. We apologize for any inconvenience caused by the condition of the carpet and will ensure our housekeeping team addresses this. We value your input and hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

TU QUYEN

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello TU QUYEN,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service to all our guests, and we are thrilled that we exceeded your expectations. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Merary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Merary,We are delighted to hear that you had an exceptional experience during your stay with us. Our team takes great pride in providing excellent service to our guests, and we are thrilled to know that we met your expectations. Please do not hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Rhonda,We're thrilled to hear that you had a wonderful stay at our hotel! It is our pleasure to have provided you with a great experience. If you have any further comments or suggestions, we would love to hear from you. Please don't hesitate to reach out to us. We hope to welcome you back soon for another excellent stay!

10/10 Excellent

Jonggyu

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Jonggyu,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. Should you have any future travel plans, we would be delighted to welcome you back.

2/10 Terrible

Mira, Brentwood

Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Mira,We're sorry to hear that your experience was not up to expectations. Please reach out to our hotel directly so we can understand and address any concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right for you.

10/10 Excellent

Bertilda, Fayetteville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Bertilda,Thank you for sharing your feedback on the cleanliness of our hotel. We pride ourselves on maintaining a high standard of cleanliness and hygiene throughout the property. It's always great to hear when our guests notice and appreciate our efforts. We hope to welcome you back for another pleasant stay soon.

10/10 Excellent

yoon

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello yoon,Thank you for your positive rating! We are delighted to hear that you had a great experience during your stay at our hotel. We strive to provide exceptional service to all our guests, and we are thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Trina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Trina,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a pleasant experience with us. Your satisfaction is our top priority and we look forward to welcoming you back in the future. Please don't hesitate to reach out if there is anything else we can assist you with.

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off the interstate
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Valerie,Thank you for choosing our hotel for your recent stay. We're glad to hear that our location near the interstate was fitting for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Camika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Camika,Thank you for staying with us at our property. We appreciate your positive feedback and are glad to hear that you enjoyed your stay.

6/10 Okay

A-M-U Behzad

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello A-M-U Behzad,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Lubna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Lubna,Thank you for providing feedback on your recent stay at our hotel. We appreciate you taking the time to share your experience with us. We regret any inconvenience you may have faced and encourage you to reach out to our management team directly so they can address your concerns in detail.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and quiet
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Thomas,Thank you for sharing your feedback regarding cleanliness and quietness during your stay. We take our guests' comfort seriously and apologize for any inconveniences caused. We appreciate your input and will be sure to address these concerns with our team to ensure a better experience for future guests.

8/10 Good

Jemo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing well everything
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Jemo,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience during your stay. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Excellent service! It was my first time in Georgia and the staff were very kind and helpful. I will definitely stay again if I visit Georgia again.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Daniel,Thank you for your kind words! We look forward to welcoming you back on your next visit to Georgia.

8/10 Good

il sook

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello il sook,We're thrilled to hear that our hotel's location was convenient for you! Thank you for sharing your positive feedback.

10/10 Excellent

Derenzo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was extremely hard
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Derenzo,We apologize for any discomfort caused by the mattress. Your feedback is valuable, and we will take it into consideration for future improvements. Thank you for bringing this to our attention.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front clerk was very unhelpful
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Dear Guest,We apologize for the inconvenience caused by our front clerk. We will address this issue with our team to ensure better service in the future.

4/10 Poor

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real difficulty checking in
Waited in lobby for over an hour for room to get ready. This was unacceptable. The desk clerk gave us the room number and had us sign in but did not give us the room key until housekeeping checked in. This was not an isolated incident as friends we were with waited even longer for their room key. The third couple with us arrived after us and checked into their room within 15 minutes. We were all on the same floor. Our group left to have dinner before all of us had room keys leaving one to wait on their key. Otherwise the stay was great. This should not have happened. Totally unacceptable.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Regina,We apologize for the inconvenience you experienced during the check-in process. We are sorry for the delay in preparing your room and the miscommunication regarding the room keys. Your feedback will be shared with our team to ensure this does not happen in the future.

10/10 Excellent

Francoise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Manager on Oct 15, 2023
Hello Francoise,Thank you for your kind feedback. We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

HollyAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Hotel was clean and updated. Beds were a bit too firm for me but pillows and bedding was nice. Breakfast was decent. Pool was pretty cold getting in but after a bit it was comfortable. One drawback was about 9am it sounded like there was a wrecking ball in the next room. I was trying to rest before our road trip but no sleeping with that noise. I would stay here again if I was in the area
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello HollyAnn, Thank you for your feedback! We're glad to hear that you found our staff helpful and our hotel clean and updated. We apologize for any inconvenience caused by the firm beds and the noise next door. We appreciate your understanding and hope to welcome you back

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Keith,Thank you for your exceptional rating! We appreciate your high praise and strive to provide an unparalleled experience for all our guests. We look forward to welcoming you back soon!

2/10 Terrible

Jasmine

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst Stay EVER !!
The Supervisor that I spoke with during the night shift was rude. She advised me that I should be happy that I received the room that they gave me instead of the room I requested due to it costing more. She proceeded to speak to me with an upset tone of voice and an attitude as if she was the person with an issue. They provided me with 1 bed instead of the 2 beds I requested. My children were highly uncomfortable and we got no sleep. Horrible customer service and no consideration for guest.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Jasmine, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

Min

Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Min,Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you enjoyed our clean and spacious rooms, as well as our friendly staff. We apologize for any inconvenience caused by the slow Wi-Fi and noise from the nearby construction. Your comments have been noted and we will do our best to address these areas for improvement. We appreciate your valuable input and hope to welcome you back on your next visit.

2/10 Terrible

Karen

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was an issue with the room across the hall from us. The were screaming and yelling for about 3 hours. Called the front desk 3 times and no answer. We called the police which they said it had already been reported. The police came we checked out and left. Very unpleasant experience. I would like a refund.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Karen ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
probably has bugs and is kinda dirty
the hotel was in a safe area. the service was okay. the breakfast was good. however, we woke up with blood stains on the sheets (presumably from bed bugs). we are now in the process of literally decontaminating everything that we had in the room. the hotel could also be cleaner. there were random stains on the blinds and stains on the sofa and sofa bed mattress. the curtain and blinds also let light in all night from a street lamp.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Guest ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing thanks
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Thomas,Thank you for taking the time to share your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

OLIVIA

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello OLIVIA,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.