Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
73% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Prague, CZ

Fresh and friendly

Posted Sep 17, 2016
Pros: Fresh new look and cleanliness.
Location: Many places to eat.
Arriving at the Holiday Inn was easy. The Garmin took me right to the door; just a couple of minutes off the exit. The Holiday Inn had a fresh look with nicely laid out lobby and breakfast area. The staff was friendly. My room was perfect for a good night's rest and worked well for an evening meeting with a few colleagues. The breakfast was standard, but what impressed me was the cleanliness.
Comment from Hotel Management
Sep 17, 2016 by lfigueroa.holidayinnexpress@gmail.com, Hotel Management
Dear Shannon, Our team you for your visit and feedback, hope we earn your loyalty. Best Regards, Luis O. Figueroa General Manger
5 out of 5
by A verified traveler from Athens Alabama

Daughter's birthday

Posted Sep 5, 2016 on Hotels
It was great.. looking forward to the next trip
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, WE are pleased to have with us and learn about your wonderful experience. Thank you for your feedback. Sincerely, Luis O. Figueroa General Manager
4 out of 5
by A verified traveler

Posted Aug 27, 2016
一部屋を三人で使う為に、エクストラベッドを予約したつもりだったのですが、 到着してチェックインの時に準備が出来て無かった?もしくは出来なかった? ちょっと理由は分からないですが、 それ以外は問題は無く快適に過ごせました。
Comment from Hotel Management
Aug 29, 2016 by lfigueroa.holidayinnexpress@gmail.com, Hotel Management
Dear Guest, We sincerely apologize for the inconvenience, please be aware we'll improve our communication to serve you better. Thank you. Luis O. Figueroa General Manager
5 out of 5
by Lydia N.

Exceptional

Posted Aug 10, 2016 on Hotels
It was awesome. I always looked forward to the complimentary breakfast. Didn't have to worry about leaving the hotel very early. Room size was perfect and housekeeping was outstanding.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Lydia N. We are happy to have you with us and more important to learn about your satisfaction. Thank you for your feedback. Sincerely, Luis O. Figueroa General Manager.
4 out of 5
by A verified traveler

I would.stay again.

Posted Jul 12, 2016 on Hotels
Hotel was fine for its price. The location was great. Breakfast is what it is.. I loved the coffee in the room, keurge is a nice upgrade to the regular coffee maker. I have never really understood the practice of shinning lights into the rooms to light up a hotel. The shades did not work to block out the light.
Comment from Hotel Management
Jul 19, 2016 by Kristina, Hotel Management
Dear Guest, We do thank you for staying with and choosing our facility for your lodging needs, we appreciated the feedback. Best Regards, Luis O. Figueroa General Manager.
3 out of 5
by Sandra from Chicago heights

Only chose because we had to.

Posted Jul 7, 2016 on Hotels
Did not have roomed cleaned two days in a row. Staff was not friendly. Pool was out of service and when it was in service it was VERY dirty. We were in for a baseball tournament ad there was only one washer and dryer which made it hard to wash uniforms.
Comment from Hotel Management
Jul 11, 2016 by Kristina, Hotel Management
Dear Sandra, We sincerely apologize for the inconvenience with the poor service of our team during your recent stay, please be aware I'll take immediate corrective action to improve our deficiencies. Thank you. Best regards, Luis O. Figueroa General Manager
4 out of 5
by kilsun

Posted Jul 4, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Kristina, Hotel Management
Dear Kilsun, Thank you for your feedback. Sincerely, Luis O. Figueroa General Manager
4 out of 5
by Suzanne

Overnight stop well done

Posted Jun 25, 2016 on Hotels
New hotel. Breakfast buffet limited, but fresh. Very clean.
Comment from Hotel Management
Jun 27, 2016 by Kristina, Hotel Management
Dear Suzanne, We are happy to learn about your experience with us, please be aware that we'll do everything possible to improve our product. Thank you for staying with us. Sincerely, Luis O. Figueroa General Manager
4 out of 5
by Steve T.

Posted Jun 23, 2016 on Hotels
Clean and comfortable.
Comment from Hotel Management
Jun 25, 2016 by Kristina, Hotel Management
Dear Steve T, Our team thank you for staying with us as well for your feedback. Sincerely, Luis O. Figueroa General Manager
4 out of 5
by V

Posted Jun 20, 2016 on Hotels
Comment from Hotel Management
Jun 22, 2016 by Kristina, Hotel Management
Dear V, Thank you for your feedback.