Good hotel but Poor staff
Posted Mar 28, 2016 on Hotels
I booked well in advanced for one room with 2 queen beds. Upon arriving the woman behind the counter told me Hotels.com messed up the reservation and gave me a room with 1 king and she was totally booked. I checked my confirmation and she was wrong. I was confirmed for 2 queens...she must have gave my room away and didn't want to confess. Since there were 4 of us and room was already paid she did send up more towels, blankets and pillows. Signs everywhere said quiet time was 10 pm but no one paid those any attention and kids ran up and down the hall ALL night long. I will NOT stay here again.